Having read some of the reviews (after booking our stay) my wife and I were very unsure about this hotel. However on arrival we were met by a very polite and helpful receptionist and given precise directions to our room. The room itself was very clean and tidy, bed very comfortable and definitely no damp smell. During our stay fresh soap, shampoo, towels etc were put in our room every day. While this hotel is obviously not a modern chrome and plastic nonentity it does have some great features, main staircase and wall decor in bar especially. All staff we spoke to were as polite and helpful as our receptionist, food was very good, always hot and more than sufficient. Granted some of the decor could be spruced up but this would possibly take away from the great art nouveau decor. The hotel is only a short walk to York city centre and is ideal for visiting all the attractions. One of the few possible downsides is that there is no lift, a consideration if you are elderly or infirm. Overall really enjoyed our stay and would go back again.
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