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“Delightful place, couldn't fault it, would most definitely return!!”
Review of Elmbank Hotel

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Elmbank Hotel
Ranked #47 of 47 Hotels in York
Reviewed January 14, 2014

Took my boyfriend away for his birthday last week and stayed at the Elmbank after finding a fantastic quote on their website (cheaper than Booking.com and Laterooms!). Requested a nice room in the main building as I wanted to make it special for him. Well! We got there, beautiful building, gorgeous interior, and the receptionist was bubbly and friendly and helpful, checked in really easily, we were staying up the staircase and along the balcony which was a wonderful walk to breakfast each morning, and when we got in the room we found that they had given us the four poster room :-) absolutely made up! Room was lovely, bed was comfy, decor was grand, bathroom was clean and nicely tiled, I'd like to add that the entire room throughout our stay was extremely clean and the maids were friendly and very accommodating - my other half wasn't feeling well one morning so I asked if we could not have our room 'seen to' that day but if we could just have some fresh towels and more tea/coffee - there was a little knock on the door later on and everything we needed was outside. The bath was nice and big, the wardrobe and chest of drawers were HUGE, very helpful, we had a nice view, the room was nice and warm but if it gets too warm you can turn it down easily, the tv was brill and had lots of channels, and the complimentary tray of tea, coffee, hot chocolate, and biscuits was very welcome. We didn't manage to sample the bar snacks menu but it looked delicious, and breakfast was wonderful each morning. We had a regular staff member see to us each morning, he was very friendly and courteous, and breakfast was delicious, fantastic range of food and very tasty! Lots of fresh orange juice, tea and coffee as well. The grounds were lovely and we had no trouble parking - it IS limited but if you have any problems, speak to the reception ladies as they're very helpful with this. We walked into town each day - those complaining about the walk need to get to the gym, it only takes about 15 minutes and is very pleasant. The day my partner was ill, I wandered into town to get us some sandwiches, I was only gone for half an hour. It's a good distance - near enough to walk into without trouble but far enough away to give you some peace and quiet! It's 24 hour access into the hotel so when we came in at 5am after a night out it was great to be able to just get our key and hop into bed. There's lots to do around the town - we recommend York Dungeons, great fun and they really involve you, also obviously the Cathedral is a must. York has everything you could need and this hotel is perfect for a lovely romantic getaway.

Room Tip: As I say, we stayed in the main building so I know that that was beautiful, we didn't go in the...
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  • Stayed: January 2014, traveled as a couple
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1  Thank Louise_J0H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaleMcElwee, Manager at Elmbank Hotel, responded to this reviewResponded January 17, 2014

Dear Emily,

Thank you so very much for your feedback and rating.

All of the Staff are very pleased that we could make your partners Birthday special.

We hope to see you in the future but in the meantime the Management and Staff would like to wish you a Happy New Year.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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704 - 710 of 1,186 reviews

Reviewed January 14, 2014

this hotel is approx 10 minutes walk from the centre, it is outside the walls and we parked ok.
ok rooms and a bar that is quiet, the lobby is nice and quiet also.
i would stay here again
Clean and polite service at a good overall cost.

Room Tip: would not be suitible if you have walking difficultys
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  • Stayed: September 2013, traveled with friends
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Thank secret_reviewer2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaleMcElwee, Manager at Elmbank Hotel, responded to this reviewResponded January 17, 2014

Dear Guest,

Thank you for your feedback and rating.

We are very glad that you have enjoyed your stay with us and hope to see you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2014

Reception staff arrogant, Room dirty with hairs in bed, Window frame broken and bad draft, shower broke, were not fussy people but expect to be greeted with a smile and a clean room.
Good points are the building is beautiful the breakfast was lovely and kitchen staff were very polite.

Would not stay here again due to the attitude of the reception staff and state of the room.

  • Stayed: January 2014, traveled with friends
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Thank blondeg2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaleMcElwee, Manager at Elmbank Hotel, responded to this reviewResponded January 17, 2014

Dear Guest,

Thank you for your feedback.

We value every customer who uses the Elmbank Hotel & Lodge and would like to thank you for your reservation.

Our Staff are on hand 24/7 to rectify any issues as and when they arise.

On occasion Staff are prepared to move guests if they are unhappy with the accommodation allocated to them, this is subject to availability as weekends are always busy.

The Management and Staff hope to see you again in the future and would like to wish you a Happy New Year.

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Reviewed January 6, 2014 via mobile

Great friendly staff. Swapped room free of charge when I booked wrong room. Lovely big room clean and tidy. Would definitely visit again. Staff are on hand if you ave a problem. 24/7 lovely place ......................

Stayed: January 2014, traveled as a couple
1  Thank Karen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaleMcElwee, Manager at Elmbank Hotel, responded to this reviewResponded January 17, 2014

Dear Karen,

Thank you for your feedback.

We are very glad that you have enjoyed your stay with us and look forward to seeing you in the future.

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Reviewed January 4, 2014

33 rd visit to York in last 5 years, having stayed in many different hotels, guest houses etc in the area. This was probably my 8 th stay at the Elmbank and it fits my needs. Easy to find, not far from the City Centre. Parking can be a problem at times, but staff advise on local street parking, but you need to move your car before 9 am( check), as there are wardens about. The staff have always been friendly and have always enjoyed our stays. This time, it was a one night stay before a 2 night stop in Teeside. Bar meals were finishing at 8.30 pm , we arrived at 8.25 pm and the staff kindly arranged for the kitchen to stay open, which was appreciated after a 7 hour drive. Enjoyed our bar meal , in front of the fire place, with a room full of character. Surprised some of the comments about distance from the city centre. We are middle aged and do it easily as other guests I have seen manage it. You walk about 200 yards and are looking at Micklegate Tower , part of the City Walls. You then walk dowhill towards the Bridge over the River and you are looking at some iconic York views. The bar staff are friendly. No problems with rooms, this time staying in the courtyard section. I could have stayed here for 3 nights for the same price as one night in a famous hotel chain, in city centre. I much prefer the character and homeliness of the Elmbank.

  • Stayed: December 2013, traveled as a couple
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Thank LordHafod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaleMcElwee, Manager at Elmbank Hotel, responded to this reviewResponded January 5, 2014

Dear Guest,

Thank you for your feedback, ratings and return visits.

The Elmbank Hotel is a Grade II listed building which still retains many of it's original features and has soul. It is a fantastic place to work where we meet lots of new faces and like yourself, return visitors. Parking at the premises is limited. When our own parking is full we are able to use the permit street around the corner from 4:30pm until 9:30am the following morning. Sunday mornings are ok as there are no restrictions.

A seasoned walker measured the distance to the first Bar Wall (Micklegate) which is a mere 600 meters. This can sometimes feel like a chore to walk when you have large baggage and you are a first time visitor. York is a very small City however it is jam-packed, full to bursting with something around every corner and alleyway.

The Management and Staff wish you a Happy New Year.

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Reviewed January 4, 2014

we booked 5 rooms for last night 3/1/14. What a lovely hotel. yeah if you want to be picky and expect high quality for low price. on entering receptionist was nice and polite dealt with us very quickly. Rooms where clean beds clean and crisp. lovely shower room (cubicles were a bit small but usable). walls were a bit thin but not a problem for us. Bar not badly price both staff were nice enough. had quite nice chat with one of them. telling us where we can go later. all in all a canny hotel.

  • Stayed: January 2014, traveled with friends
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Thank taximen9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaleMcElwee, Manager at Elmbank Hotel, responded to this reviewResponded January 5, 2014

Dear Guest,

Thank you for your feedback and rating.

We are very pleased that you enjoyed your visit to York and The Elmbank Hotel & Lodge. Hopefully we will see you in the future.

The Management and Staff would like to wish you a Happy New Year.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2014

Dont go there. It is just horrible. My room was disgusting. Old worn out and dirty furniture, the bed was horrible, a large insect was hanging on the ceiling just above the bed - had I not had to pay upfront when booking this hole I would have left. In fact I went to reception and asked for my money back because I wanted to leave but of course - no luck. The best thing was that it was really hot weather and they had the heating on in the hall way - so my room was becoming unbearably hot. When asking why they had the heating on with an outside temperature of 27° C the answer was "we always have the heating on for one hour". Why in the middle of summer???? I suppose to keep the damp in check. At breakfast there was only one "waiter" present who actually complained to me that the guests are all arriving at the same time for breakfast and that he was so busy. Incredible.

  • Stayed: August 2013, traveled solo
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2  Thank kamibe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaleMcElwee, Manager at Elmbank Hotel, responded to this reviewResponded January 5, 2014

Dear Kamibe,

Thank you for your feedback and rating.

We very often have visitors from warmer overseas countries during the summer months who ask to have the heating turned on as Britain is still a little cool for them. All radiators in bedrooms and corridors have a temperature control valve to suit individual needs. We also offer portable fans at no extra cost to our guests.

Although we serve breakfast from 7:30am most of our guests come to dine in the last half hour of service.

The Management and Staff would like to wish you a Happy New Year.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Elmbank Hotel

Address: The Mount | Driffield Terrace, York YO24 1GE, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #47 of 47 Hotels in York
Price Range: $58 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Elmbank Hotel 3*
Number of rooms: 76
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