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“Dirty and arrogant staff”
Review of Elmbank Hotel

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Elmbank Hotel
Ranked #47 of 47 Hotels in York
Reviewed January 12, 2014

Reception staff arrogant, Room dirty with hairs in bed, Window frame broken and bad draft, shower broke, were not fussy people but expect to be greeted with a smile and a clean room.
Good points are the building is beautiful the breakfast was lovely and kitchen staff were very polite.

Would not stay here again due to the attitude of the reception staff and state of the room.

  • Stayed: January 2014, traveled with friends
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Thank blondeg2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaleMcElwee, Manager at Elmbank Hotel, responded to this reviewResponded January 17, 2014

Dear Guest,

Thank you for your feedback.

We value every customer who uses the Elmbank Hotel & Lodge and would like to thank you for your reservation.

Our Staff are on hand 24/7 to rectify any issues as and when they arise.

On occasion Staff are prepared to move guests if they are unhappy with the accommodation allocated to them, this is subject to availability as weekends are always busy.

The Management and Staff hope to see you again in the future and would like to wish you a Happy New Year.

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Reviewed January 6, 2014 via mobile

Great friendly staff. Swapped room free of charge when I booked wrong room. Lovely big room clean and tidy. Would definitely visit again. Staff are on hand if you ave a problem. 24/7 lovely place ......................

Stayed: January 2014, traveled as a couple
1  Thank Karen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaleMcElwee, Manager at Elmbank Hotel, responded to this reviewResponded January 17, 2014

Dear Karen,

Thank you for your feedback.

We are very glad that you have enjoyed your stay with us and look forward to seeing you in the future.

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Reviewed January 4, 2014

33 rd visit to York in last 5 years, having stayed in many different hotels, guest houses etc in the area. This was probably my 8 th stay at the Elmbank and it fits my needs. Easy to find, not far from the City Centre. Parking can be a problem at times, but staff advise on local street parking, but you need to move your car before 9 am( check), as there are wardens about. The staff have always been friendly and have always enjoyed our stays. This time, it was a one night stay before a 2 night stop in Teeside. Bar meals were finishing at 8.30 pm , we arrived at 8.25 pm and the staff kindly arranged for the kitchen to stay open, which was appreciated after a 7 hour drive. Enjoyed our bar meal , in front of the fire place, with a room full of character. Surprised some of the comments about distance from the city centre. We are middle aged and do it easily as other guests I have seen manage it. You walk about 200 yards and are looking at Micklegate Tower , part of the City Walls. You then walk dowhill towards the Bridge over the River and you are looking at some iconic York views. The bar staff are friendly. No problems with rooms, this time staying in the courtyard section. I could have stayed here for 3 nights for the same price as one night in a famous hotel chain, in city centre. I much prefer the character and homeliness of the Elmbank.

  • Stayed: December 2013, traveled as a couple
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Thank LordHafod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaleMcElwee, Manager at Elmbank Hotel, responded to this reviewResponded January 5, 2014

Dear Guest,

Thank you for your feedback, ratings and return visits.

The Elmbank Hotel is a Grade II listed building which still retains many of it's original features and has soul. It is a fantastic place to work where we meet lots of new faces and like yourself, return visitors. Parking at the premises is limited. When our own parking is full we are able to use the permit street around the corner from 4:30pm until 9:30am the following morning. Sunday mornings are ok as there are no restrictions.

A seasoned walker measured the distance to the first Bar Wall (Micklegate) which is a mere 600 meters. This can sometimes feel like a chore to walk when you have large baggage and you are a first time visitor. York is a very small City however it is jam-packed, full to bursting with something around every corner and alleyway.

The Management and Staff wish you a Happy New Year.

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Reviewed January 4, 2014

we booked 5 rooms for last night 3/1/14. What a lovely hotel. yeah if you want to be picky and expect high quality for low price. on entering receptionist was nice and polite dealt with us very quickly. Rooms where clean beds clean and crisp. lovely shower room (cubicles were a bit small but usable). walls were a bit thin but not a problem for us. Bar not badly price both staff were nice enough. had quite nice chat with one of them. telling us where we can go later. all in all a canny hotel.

  • Stayed: January 2014, traveled with friends
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Thank taximen9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaleMcElwee, Manager at Elmbank Hotel, responded to this reviewResponded January 5, 2014

Dear Guest,

Thank you for your feedback and rating.

We are very pleased that you enjoyed your visit to York and The Elmbank Hotel & Lodge. Hopefully we will see you in the future.

The Management and Staff would like to wish you a Happy New Year.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2014

Dont go there. It is just horrible. My room was disgusting. Old worn out and dirty furniture, the bed was horrible, a large insect was hanging on the ceiling just above the bed - had I not had to pay upfront when booking this hole I would have left. In fact I went to reception and asked for my money back because I wanted to leave but of course - no luck. The best thing was that it was really hot weather and they had the heating on in the hall way - so my room was becoming unbearably hot. When asking why they had the heating on with an outside temperature of 27° C the answer was "we always have the heating on for one hour". Why in the middle of summer???? I suppose to keep the damp in check. At breakfast there was only one "waiter" present who actually complained to me that the guests are all arriving at the same time for breakfast and that he was so busy. Incredible.

  • Stayed: August 2013, traveled solo
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2  Thank kamibe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaleMcElwee, Manager at Elmbank Hotel, responded to this reviewResponded January 5, 2014

Dear Kamibe,

Thank you for your feedback and rating.

We very often have visitors from warmer overseas countries during the summer months who ask to have the heating turned on as Britain is still a little cool for them. All radiators in bedrooms and corridors have a temperature control valve to suit individual needs. We also offer portable fans at no extra cost to our guests.

Although we serve breakfast from 7:30am most of our guests come to dine in the last half hour of service.

The Management and Staff would like to wish you a Happy New Year.

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Reviewed December 30, 2013

I come from a non-English speaking country but I will try best to express myself .

The building of this hotel has a history for at least 140 years, they have a book you can find on the desk at the entrance of the bar telling you the stories and lectures, you will find them really attractive.

The staffs are nice and the food is good, though the breakfast is a bit expensive. The decoration is very fascinating and the price is pretty affordable.

The only thing that bothered me is that the walls are paper thin and you can easily hear people walking and talking outside. I understand that due to the time that the construction is built, it is no easy job to re-do anything, but anyway, try to fix it and I am very look forward to revisiting here again.

  • Stayed: December 2013, traveled with friends
    • Value
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Thank Sebastian Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaleMcElwee, Manager at Elmbank Hotel, responded to this reviewResponded January 1, 2014

Dear Guest,

Thank you for your feedback and rating.

We are very pleased that you have enjoyed your visit to the Elmbank Hotel & Lodge and we look forward to welcoming you in the future.

The Management and Staff would like to wish you a Happy New Year.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2013 via mobile

This was our 4th stay at The Elmbank for our annual gentlemen Christmas get together.

The slating of the hotel has always bemused us for whilst it has its faults its never been the hotel from hell that is suggested here. The hotel has real definite charm particularly the public areas and offers a refreshing change to the corporate sterile purpose built hotels.

Admittedly The quality of rooms can vary but on the whole they are clean and certainly warm.

Staff were friendly and efficient and the breakfast was plentiful and tasty.

All in all a pleasant stay and will be back next year.





Stayed: December 2013, traveled with friends
Thank Rufussed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaleMcElwee, Manager at Elmbank Hotel, responded to this reviewResponded January 1, 2014

Dear Guest,

Thank you for your feedback and rating.

We value your repeated custom and look forward to welcoming you again next year.

The Management and Staff would like to wish you a Happy New Year.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Elmbank Hotel

Address: The Mount | Driffield Terrace, York YO24 1GE, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #47 of 47 Hotels in York
Price Range: $58 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Elmbank Hotel 3*
Number of rooms: 76
Reservation Options:
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