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“family weekend in York”

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Novotel York Centre
Ranked #33 of 47 Hotels in York
GreenLeadersBronze level
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“family weekend in York”
Reviewed January 29, 2014

The staff were incredibly friendly & helpful. In our party we had my folks in 1 room, cousins in another, and my husband and our 1-yr-old in our room. Every effort was made to welcome us during our stay. I was also very impressed with all the kid-friendly things in the lobby. The beds aren't great - but for the price, location and the indoor pool - we were very pleased.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Kristin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, January 29, 2014
Good morning. I just wanted to thank you for your review. I am very pleased you and your party had a good time and enjoyed your stay in York. I will certainly share your comments with the team as I am sure they will appreciate the praise. Thank you once again and I do hope we will have the pleasure to seeing you again in the future.

with kind regards,

Christophe Ughetto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (365)
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English first
Horsham, United Kingdom
Level 4 Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 28, 2014 via mobile

This Hotel is splendidly placed to explore York, being a mere 5-10 minute walk from the historic town centre.
The staff , without exeption, could not be faulted!
Attentive without being intrusive... Nothing too much trouble!
The room wad of a good size with room to work and a sofabed all of which made our stay really good.
The reastaurant was exceptional in quality and value, & the hot & cold buffet breakfast left nothing to be desired. The small pool looked spotless and had lots of people with smiles on their faces... What more could you ask!
The only downside to our stay was students in the next room partying from 4pm... This was promptly and politely dealt with by the staff, who insisted on adjusting our bill by a reasonable margin.
This episode was obviously beyond the hotels screening process and was dealt with very professionally.
We will be back. Highly recommended!!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Regattaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, January 28, 2014
Good morning anf many thanks for your kind words. I have shared them with the team and we are all very pleased to read you would consider staying with us next time you visit York. we are all looking forward to welcoming you back.

With kind regards,

Christophe Ughetto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macclesfield
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 28, 2014

Room only so cannot comment on food. Reception staff great. Pool good-take a pound for locker. Rooms not as plush as some other hotels. TV channels limited. No problems with free WiFi. Would stay again.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Stanman13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, January 28, 2014
Good morning. Just a few words to thank you for taking the time to write a review. I am very happy to read you would consider us for your next visit and can't wait to seeing you again. Thank you once again for your custom and review.

With kind regards,

Christophe Ughetto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool United Kingdom
1 review
Reviewed January 27, 2014

We stayed here for 1 night. We arrived early and were able to book in early. Great breakfast, good rooms, lovely staff and only a 10min walk from York centre. A pleasant bar for a quiet drink at the end of the day with very attentive staff. Booked breakfast on the internet. Would return for a longer visit.


  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank CEG2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, January 27, 2014
Good morning. Many thanks for your review following your recent stay. I am very pleased you enjoyed your time with us and am delighted to read you would consider using us again in the future.

Thank you

With kind regards,


Christophe Ughetto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chichester, United Kingdom
Level 6 Contributor
127 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed January 24, 2014

This Hotel is situated just outside the City Walls and alongside the River Foss. A quiet area set back from the main road. Quite a way from the station (20 minutes walk) but if you don't want to spend out on taxis there are several bus route close-by. Much closer to the City centre, 10 minutes walk will take you to many of York's historic attractions.

The hotel itself is a little dated, my bedroom carpet needed a deep clean and the bed was very soft. On the upside the room was large enough with tea and coffee making, a small minbar with water (at £2.50 a bottle although no mention of this cost was in the room). The TV had a limited range of free channels. The wi-fi was excellent but if you wanted to use the cable already in the room for more security, it was only available in a £9.95 per night package for more TV, films etc). The bathroom facilties were good, especially the "rain shower".

The breakfast was extensive and excellent. All the staff were pleasant and attentive.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Trevor0510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, January 27, 2014
Good morning and thank you for your comments. I have shared them with the team and have also taken your points into consideration. I hope we will have the pleasure to welcoming you back at some point.

Thank you

With kind regards,

Christophe Ughetto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, UK
Level 5 Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 23, 2014

Night at the Grand Theatre made fabulous by splendid accommodation in this hotel. Can agree with the comment on the bar/open area where you walk in but then the trade off is the quality of the room and the expanse of food choice for breakfast coupled with the fact that in 10 minutes you are at the theatre and another 5 has you in the centre of the city. Great value, great quality and great staff.

Room Tip: Get an Exec room, palatial!
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NJTLEEDS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, January 27, 2014
Good morning and a big thank you for your review. I am very happy to read we did contribute in making your visit to York even better. I will share your comments with the team and I am sure they will all join me in wishing you the best for the future. We all hope to see you again soon.

With kind regards,

Christophe Ughetto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Albans, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 22, 2014

This hotel is perfect for people who have children but have NO interest in looking after them. Children were running around the breakfast room, and screaming and shouting when they were at table. The 'bar' area is no more than a children's play area with a bar counter at the side. Children were running around and shouting at all hours - even at 11pm when we got back from dinner (certainly not eaten in the hotel - wouldn't risk it!). We thought the child in the next room was actually being murdererd at 7 am one morning by the man who considered bellowing at full volume was a good way to stop it screaming. I know Novotels are 'family friendly' but certainly a disaster for all other guests. I will NEVER stay here again!!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
2 Thank Brenda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, January 27, 2014
Good morning and thank you for your feedback. I am obviously disappointed to read you experience was affected by the number of children around. It is true that during half terms the hotel can get busy with children. However, it is back to normal the rest of the year. I hope you will give us an opportunity to welcome you back.

With kind regards,

Christophe Ughetto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel York Centre

Property: Novotel York Centre
Address: 4 Fishergate, York YO10 4FD, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in York
#8 Business Hotel in York
#9 Family Hotel in York
#14 Luxury Hotel in York
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel York Centre 4*
Number of rooms: 124
Official Description (provided by the hotel):
Enjoy 4 Star, Family Friendly service at the Novotel York Centre. Situated close to the celebrated historical City walls and only a short Riverside stroll from the centre. Novotel York is the perfectly located for exploring the historic and cultural delights of the city as well as its shopping, restaurants and bars. Relax with a drink in our stylish bar or our outside terrace while the kids have fun in our indoor & outdoor play areas. Car Parking is available from £13 per night. ... more   less 
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Also Known As:
Novotel York Centre Hotel York
Accor York Centre
Hotel Novotel York
York Novotel

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