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“Comfortable stay”

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Novotel York Centre
Ranked #33 of 47 Hotels in York
GreenLeadersBronze level
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2,412 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Blackpool, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 4, 2013

Visited the beautiful city of York for 2 nights, for my girlfriends 21st birthday, Hotel was amazing, all the staff were really helpful, the room was lovely, breakfast was lovely, the hotel was in a great location for the centre of York, we received a complimentary chocolate desert from the Hotel in our room when we were out wishing my girlfriend a happy 21st birthday, which was a really nice touch, I would recommend the Novotel to anyone wishing to visit York and I will be visiting back sometime in the future for certain.

  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
2 Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, November 5, 2013
Good morning. I just wanted to thank you for taking the time to write a review following your recent visit. We are all very pleased we could contribute in making your weekend special. May we all take this opportunity to wish your girlfriend all the best on her 21st birthday!

With kind regards,


Christophe Ughetto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colchester, essex
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 2, 2013

Lovely, helpful staff and good central location but although the provision of electronic games in the bar area may be considered by some a good idea, it became a messy noisy den of unsupervised children. The room was clean but the sofa bed for our daughter was very uncomfortable. The bathroom was good but the toilet was in a separate room by the door without a handbasin. The handbasin was in the main bathroom, an odd design I thought. I believe that we could have found better for £300 for a two night stay.
Overall in need of a general refresh, which it seems is on the way.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nicola W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, November 5, 2013
Good afternoon and many thanks for your comments. I have shared them with the team and have taken into account your points with regards to the children in the lounge and the need of refurbishment in some areas. Please rest assured we are working on them. Thank you once again for your valuable feedback. Wishing you all the best for the end of the year.

With kind regards,

Christophe Ughetto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
yorkshire
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 1, 2013

Just returned after a nights stay in the gorgeous city of York. Situated within minutes of the riverside and Cliffords Tower this was an excellent location. We were with my young son and the hotel was very child friendly. he loved the pool (not really for a serious swimmers when there are children around) and there was a WII and toys in the foyer. The staff were excellent, one in particular was lovely and attentive, and brought out a 3d dinosaur jigsaw for my son to build and paint to keep him entertained during meal time - i can't remember his name but he looked like one of the guys from ABBA (and i mean that in a nice way),m the food was lovely. my son (almost 5) did the make your own pizza, where he got to well.. make his own pizza, he got a chefs hat and everything, he loved doing that. I would definately stay in this hotel again. thank you for your hospitality.

  • Stayed October 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank sarahlouuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, November 5, 2013
Good morning. I wanted to thank you for your kind comments. I am very pleased to read you had a good stay and that your son enjoyed the pizza station. I have passed on your comments to Aurelio and he was delighted he could make a difference to your stay too. I hope we will have the pleasure to welcoming you back to the hotel.

With kind regards,

Christophe Ughetto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
70 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 1, 2013

A very good hotel in every way - except, maybe the exorbitant parking charge of £10 for an overnight stay! Hotel is very convenient for all the major attractions in York and the swimmimg pool is a bonus.

  • Stayed October 2013, traveled with family
    • Value
    • Location
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Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Janet K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, November 5, 2013
Good afternoon. Many thanks for your review. I am delighted to read you had a good break over the half term period and hope we will see you again in the future. I am sorry to read you found the car park charges expensive even though they do provide an excellent value for money for the centre of York. Guests are also welcome to leave their car in our car park on the day of departure so that they do not have to pay another fee in the city centre. I hope this will however not deter you from using us again. Thank you once more for your review.

With kind regards,

Christophe Ughetto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh Pennsylvania
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed October 31, 2013

Our room, for 3 people, was really small. We had 2 roll out/sofa converting beds, that were a nightmare, to say the least. Very uncomfortable, and worn. Aside from that, the room was very clean, and the staff was very courteous. We had dinner, and breakfast there, and all the food was tasty, and the selections were good. Easy enough access, to the center of town, though if you have trouble walking, it maybe to far for you. Aside form the beds, it was not bad.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank knrinpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, November 5, 2013
Good morning and thank you for your feedback. I hope you had a safe journey back home and made the most of your visit to York. I have taken your comments on board with regards to the pull out beds. Please rest assured we will look into the matter. I am also pleased to read you found the rest of the hotel to your satisfaction. Thank you once again for your review.

With kind regards,

Christophe Ughetto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel York Centre

Property: Novotel York Centre
Address: 4 Fishergate, York YO10 4FD, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in York
#8 Business Hotel in York
#9 Family Hotel in York
#14 Luxury Hotel in York
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel York Centre 4*
Number of rooms: 124
Official Description (provided by the hotel):
Enjoy 4 Star, Family Friendly service at the Novotel York Centre. Situated close to the celebrated historical City walls and only a short Riverside stroll from the centre. Novotel York is the perfectly located for exploring the historic and cultural delights of the city as well as its shopping, restaurants and bars. Relax with a drink in our stylish bar or our outside terrace while the kids have fun in our indoor & outdoor play areas. Car Parking is available from £13 per night. ... more   less 
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Also Known As:
Novotel York Centre Hotel York
Accor York Centre
Hotel Novotel York
York Novotel

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