We arrived here at 1 am in the morning, expecting to be greeted by a lone night-porter. What actually greeted us was a hotel lobby full of noisy drunk people and kids running around. We could barely hear the receptionist over the noise - but he neither acknowledged the noise or apologised for it. A hotel lobby bar should be the model of quiet sophistication - not a drunken free-for-all.
The room itself was nice enough, but the separate WC had all the décor and ambience of a public toilet cubicle. It was also very warm, with no air-con, fan, or a window that opened more than a couple of inches. Despite this, the bed was very comfortable.
The lift in the morning proved a particular challenge. The button to call the lift to go 'DOWN' was broken, so there was a helpful note telling guests to press the 'UP' button. Unfortunately, this meant that you entered the lift going up, stopping for guests on the way, and then down stopping for more guests until finally reaching reception. If there's a problem with the lift, fix it! Don't just put up a sign...!
My final word is about the price - we paid out nearly £500 for three people for a two-night stay. This did not include breakfast, and parking was charged as an extra. This is an outrageous price for any hotel - let alone one that is in need of basic maintenance and refurbishment.
- Official Description (provided by the hotel):
- Novotel York Centre hotel is a 3 star hotel, ideally located on the banks of the river Foss, alongside the historic city walls, within 5 minutes walk of the main city centre and a short drive to the University of York. All the en-suite contemporary rooms have internet access and satellite TV. Facilities include Elements Restaurant, Bar, indoor heated swimming. There are 8 fully-equipped function rooms for up to 210 people, perfect for meetings or weddings. ... more less
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- Also Known As:
- Novotel York Centre Hotel York
- Accor York Centre
- Hotel Novotel York
- York Novotel