This is one big busy hotel in York, overpriced for what you get. Desperate for somewhere here on a long weekend, while travelling throughout Britain, saw the reviews and gave it a go.
At least it had carparking - an essential for me.
The check-in was efficient and lobby ok, but on exiting the lift I saw the first of many signs this is a tired hotel. My room door looked like someone had previously broken in and the room itself was stark. Bed ok but tired stained carpet and paint, bathroom desperate for a refresh, and the separate toilet downright grubby and looking like it had not been cleaned for some time. Over next 3 days, the housekeeping was basically non-existant. The carpet wasn't vacuumed, bed roughly pulled into shape, but not changed, bathroom and toilet barely touched.
Breakfast was very second rate - busy, kids everwhere (not aware it was a family type hotel before arriving), but the food was not excusable. Slices of sour fruit, trays of bulk-cooked eggs, clumped semi-cooked bacon and so on. Not appealing at all. Surpisingly, my expresso coffee was good. Location a bit of a walk from York's action spots but not too bad.
There was little to recommend here, and I would prefer to pay a lot extra for a far better place next time. Only the sights of York saved my bacon!
- Official Description (provided by the hotel):
- Enjoy 4 Star, Family Friendly service at the Novotel York Centre. Situated close to the celebrated historical City walls and only a short Riverside stroll from the centre. Novotel York is the perfectly located for exploring the historic and cultural delights of the city as well as its shopping, restaurants and bars. Relax with a drink in our stylish bar or our outside terrace while the kids have fun in our indoor & outdoor play areas. Car Parking is available from £13 per night. ... more less
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- Also Known As:
- Novotel York Centre Hotel York
- Accor York Centre
- Hotel Novotel York
- York Novotel