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Novotel York Centre
Ranked #32 of 47 Hotels in York
GreenLeadersBronze level
A TripAdvisor Member
inverness
1
Reviewed June 9, 2011

Rooms were comfortably furnished with no view. No a/c meant that our room was uncomfortably hot for the duration of our stay in spite of the fan which was supplied. Had booked an executive room with free wifi only to discover that I had misread/misunderstood and there was internet access but only if you brought your own computer not wifi for the phone. Executive room no nicer than the other room we had booked.
Staff were very pleasant.
Breakfast was poor,quality of bacon and cooking of eggs particularly. Had stayed previous night in a premier inn where the breakfast was cooked to order at half the price and excellent. Neither tea nor coffee were hot enough.In view of this accommodation costing twice the price of Premier Inn it turned out to be poor value.

  • Stayed: June 2011, traveled with family
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded June 13, 2011

Good morning. First I would like to apologize for the shortfall in the quality of service you experienced on this occasion. I have noted all your points and have shared them with all departments involved. I can assure you that we will take appropriate measures to remedy to these issues. I would like also to thank you for letting me know about your stay as it gives us a chance to improve on our offerings. I hope we will have the opportunity to have another chance to better serve you in the future. Please do not hesitate to contact me on Christophe.Ughetto@accor.com and I will be pleased to assist you further.

Kind regards,

Christophe Ughetto

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2,146 - 2,152 of 2,525 reviews

Reviewed June 9, 2011

We had 3 nights in this hotel. Our room was adequate and reasonably clean. There was no airconditioning and the room was too hot. We were given a small fan, which helped a little. The whole hotel needs renovating, armchairs in the bar area were stained and the fabric on armrests had worn through. The sheers in our room were torn.
Breakfast was less than adequate, with minimal offerings. The hot food was dry and not very tasty. The lino on the floor in the food area was sticky.
The staff was quite aloof and certainly not overly friendly.
It's an easy 10 minute walk into York, so the location is great. Parking 7 pounds per day. 2 computers for guests use for a small charge.

  • Stayed: May 2011, traveled as a couple
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Thank rovers816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded June 9, 2011

Good morning. First, I would like to thank you for sharing your concerns following your recent stay here at the Novotel. I will certainly investigate your comments and ensure that steps are taken to avoid any reoccurence in the future. With kind regards, Christophe Ughetto.

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Reviewed June 8, 2011

Staff are really lovely and nothing is too much trouble. Hotel is in need of refurbishment considering prices charged. Breakfast too expensive considering Premier Travel Inn provide same at roughly half the cost. Rooms ok but dubious stains on wall. Hassle free parking. Will stay there again but would hope for cheaper prices or improved conditions.

  • Stayed: June 2011
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Thank Tracyzzzzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded June 16, 2011

Good morning. I would like to thank you for taking the time to write a comment sfollowing your recent stay. I have noted all points raised and will address the issues. Thank you once again for your feedback. With kind regards, Christophe Ughetto

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Reviewed June 6, 2011

The room layout was ideal for our family of four. The double bed was very comfortable and the children were happy on their single sofa beds. The curtains were very effective and did not let daylight in. The bathroom was fine and had a good shower with a wide head. The tea making facilities were nice. The only way it could be improved would be a few more hangers in the wardrobe and the beer mats under the glasses had a bit of a smell to them..need replacing as they make the glasses smell funny.

The downstairs area was fine. The children enjoyed playing on the xbox and wii. There was a small indoor pool but we didn't use it. The restaurant was very nice and there was a lovely spread at breakfast time - cooked breakfast as a buffet and lots of fruit/cereal options. Real fruit juice would have been nice - the apple juice seemed more like a concentrate with water added.

There is a pleasant walk along the river towards town. However if you are pulling cases from the station you will have to carry them down a few flights of steps or walk away from the river to avoid the steps.

If we were to return to York I would definitely book this Novotel again. The staff were very friendly and we were well looked after.

  • Stayed: June 2011, traveled with family
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Thank Evendine27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded June 20, 2011

Thank you for your comments. I am delighted you enjoyed your stay and I have made note of all your suggestions. I hope we will have the opportunity to welcome you back soon. Kind regards, Christophe Ughetto

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Reviewed June 4, 2011

Good location within easy walking distance of both the station and the city centre with all its delights. Hotel lacks historic character but is clean, comforable and welcoming. Bar area is not very inspiring. Breakfast was very good.

  • Stayed: May 2011, traveled on business
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Thank MatildaExeter_Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded June 6, 2011

Good morning. Thank you for your comments. I am glad you enjoyed your stay with us and hope to welcome you again in the near future. Kind regards, Christophe Ughetto

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Reviewed June 3, 2011

Our trip to York was over two nights and it was really enjoyable. The hotel room was excellent with plenty of space and it made a nice change to have a couch to relax on, rather than having to sit on the bed. The bathroom was clean with good fixtures. There was a separate toilet which you don't have in most hotels. After checking in, reception called to ask if everything was OK which was a nice added touch.

We visited the bar on the first night for a cold guinness (or two) and a gin & tonic (or two). These came with complimentary nuts. The little touches such as this, are always appreciated. The meals were very good, the food fresh and tasty.

The hotel is not centrally located, but the sightseeing bus has a stop out the front. We used this during our stay as the tickets last 48 hours. I would certainly recommend the Novotel for anyone visiting York.

  • Stayed: May 2011, traveled as a couple
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Thank Tripper2Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded June 6, 2011

Good morning. Just a few words to thank you for taking the time to write a comment on Tripadvisor. I am obviously very pleased you had a good time and we hope to see you again in the future.

With kind regards,

Christophe Ughetto

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Reviewed June 3, 2011

Typical Executive Novotel room, plain but very comfortable and an excellent nights sleep in a relatively quiet and convenient location. Seemed a touch run down though with ripped sofa fabric and a broken light in bathroom. Internet was quite slow during day and bar and restaurant a little expensive. Otherwise all okay, very clean, friendly and efficient staff, comfy bed and excellent shower. Certainly better than some previously experienced, similarly priced, hotels near-by.

  • Stayed: May 2011, traveled solo
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Thank Zmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded June 9, 2011

Good morning, Thank you for your comments. I am delighted you enjoyed your stay and have already addressed the issues you raised with regards to the defects in your room. Thank you once again and I do hope we will have the opportunity to welcome you back soon. Kind regards, Christophe Ughetto

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Additional Information about Novotel York Centre

Address: 4 Fishergate, York YO10 4FH, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in York
#8 Business Hotel in York
#9 Family Hotel in York
#13 Luxury Hotel in York
Price Range: $92 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel York Centre 4*
Number of rooms: 124
Official Description (provided by the hotel):
Enjoy 4 Star, Family Friendly service at the Novotel York Centre. Situated close to the celebrated historical City walls and only a short Riverside stroll from the centre. Novotel York is the perfectly located for exploring the historic and cultural delights of the city as well as its shopping, restaurants and bars. Relax with a drink in our stylish bar or our outside terrace while the kids have fun in our indoor & outdoor play areas. Car Parking is available from £13 per night. ... more   less 
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Also Known As:
Novotel York Centre Hotel York
Accor York Centre
Hotel Novotel York
York Novotel

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