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“Another glorified Ibis”

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Novotel York Centre
Ranked #32 of 47 Hotels in York
GreenLeadersBronze level
Reviewed April 4, 2011

The hotel is reasonably situated for touring York centre but only gets its star rating by virtue of the quantity rather than quality of services. The rooms are typical of a chain (why is there only ever one comfortable chair for two people?) and the breakfast restaurant looks more like a cheap cafe with the usual dried up buffet food although the choice was good. It is absolutely outrageous that one should have to pay £10 per day for internet access when nowadays it is normally free and that one has to pay extra for parking in the hotel's own car park. Unacceptable.

  • Stayed: March 2011, traveled as a couple
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Thank rogerslade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded April 6, 2011

Good morning. Thank you for your feedback following your recent stay with us. I have noted all your comments. Please do not hesitate to contact me directly at the hotel should you wish to discuss the matter further. I would be pleased to assist you.

With kind regards,

Christophe Ughetto

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2,180 - 2,186 of 2,525 reviews

Reviewed April 1, 2011

A good hotel, ideal and close to the town centre, a good place for a conference and weekend break.

  • Stayed: March 2011, traveled on business
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Thank musicstu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded April 4, 2011

Good morning. Just a few words to thank you for taking the time to write a comment on Tripadvisor. We are delighted you enjoyed your stay and do hope to see you again in the future.

With kind regards,

Christophe Ughetto

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Reviewed March 29, 2011

This hotel is situated in an ideal spot with a short easy walk into the city centre. we had an Executive Room overlooking the river. The room was clean, tidy and welcoming. The staff at check in and at breakfast were polite and extremely helpful. The buffet breakfast is excellent value for money and not too be missed. The hotel pool (in need of a little refurbishment) is an added bonus - a wonderful way to work up an appetite for that hearty breakfast. We had a lovely stay.

  • Stayed: March 2011, traveled as a couple
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Thank rosanSomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded March 29, 2011

Thank you so much for your comments. I will certainly share them with the team and in particular the breakfast chef! I also wanted to take this opportunity to mention that a full refurbishment of our swimming pool area is planned and scheduled to happen over the next 12 months. Thank you again for your feedback and we do hope to have the pleasure to welcoming you back to Novotel in the future.

With kind regards,

Christophe Ughetto

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Reviewed March 28, 2011

Just got back from a night at the Novotel in York. We had a superior room on the 4th floor overlooking the river. It's true the geese are a bit noisy in the morning, but I'm pretty sure they were there before the hotel was so no complaints there. The room was very clean and well equipped, with a choice of 2 different shower heads! The staff we encountered were all very friendly and polite, although a bell at the reception wouldn't go amiss. The parking is cheap for York standards at £7 for 24 hrs (£9.90 for 6 hours at the local NCP). All in all a very enjoyable 2 days, made all the nicer by the weather.

  • Stayed: March 2011, traveled as a couple
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Thank james h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded March 29, 2011

Good morning and thank you for your kind comments. We are delighted you enjoyed your stay with us and hope to see you back in the future. Thank you again for taking the time to write this review.

With kind regards,

Christophe Ughetto

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An Accor traveler
London
1
Reviewed March 27, 2011

  • Stayed: March 2011, traveled on business
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Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded March 29, 2011

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Reviewed March 27, 2011

On the positive side: great location, easy walk into the centre of York, ample car parking (£7 a night though!) and the staff were friendly and helpful.
Negatives: the hotel desperately needs air-conditioning - our room, on the 4th (top) floor facing the river, got very warm just in March (max 17C outside, so no hope in the summer) and was just bearable overnight with the window wide open (with noise of late-night revellers using the river path - and those noisy geese!)
Cleaning was a bit sloppy (not to the room edges) but just about OK.
There seemed to be confusion amongst the staff on the evening opening time of the restaurant - despite giving info about an 'early-bird offer' from 17:30 to 19:00 there seemed to be no sign of life in the restaurant when we turned up, and a member of staff said "I'll check for you" and then disappeared never to return. At least there are many restaurants nearby to suit all tastes and wallets: if you want good and cheap try the nearby Wetherspoons.
Breakfast buffet was generally good - service was fine, but much of the cooked items were left out far too long and became hard or rubbery. Fresh fruit choice seemed to vary hugely from day to day, as did the choice of fruit juices. Even when the hotel was quiet, it looks like they'd rapidly run out of tables (hence copious notices telling guests when the 'quiet times' are). £14 for breakfast (although I'd guess most people would choose an inclusive rate) seems a bit harsh.
Would I stay hear again? - definitely not in the warmer weather, but the location is good: however there are other reasonably-priced chain hotels which are also in good locations so I'd probably opt for one of those instead.

  • Stayed: March 2011, traveled as a couple
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Thank KeithBasingstoke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded March 29, 2011

Good morning and thank you very much for your comments. I have made a note of all your comments and will address your concerns with all relevant departments. Thank you once again, as feedback from our guests is invaluable to keep improving our offerings and the quality of service.

With kind regards,

Christophe Ughetto

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Reviewed March 24, 2011

Having visited York before we serched on lastminute/laterooms.We got a deal with Bed and Breakfast.
HOT--------
The rooms are very hot during our stay (March) so god knows what the summer will be like without air con....
rooms clean and a good size ........shower was very good .....didn't miss a bath at all ! ! !
NIPPY----- On check out we hand over our car park ticket( good price). The receptionist was very nippy when she tried to charge us for breakfast.........even after we had already paid via website..........she was very sarcastic ......to the point of being horrible.
She didn't even change when we were proven to be right.....
HOT and NIPPY

  • Stayed: March 2011, traveled as a couple
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Thank AwellKenFace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded March 25, 2011

Thank you very much for your comments. I have noted all your points and will deal with them with the relevant departments to avoid any reoccurence in the future. I however would like to reassure you that the quality of service and satisfaction of our guests is at the centre of everything that we do and that your experience is not reflective of our ususal very high standards of customer service. Thank you once again for bringing this to my attention.

With kind regards,

Christophe Ughetto

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Additional Information about Novotel York Centre

Address: 4 Fishergate, York YO10 4FH, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in York
#8 Business Hotel in York
#9 Family Hotel in York
#13 Luxury Hotel in York
Price Range: $92 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel York Centre 4*
Number of rooms: 124
Official Description (provided by the hotel):
Enjoy 4 Star, Family Friendly service at the Novotel York Centre. Situated close to the celebrated historical City walls and only a short Riverside stroll from the centre. Novotel York is the perfectly located for exploring the historic and cultural delights of the city as well as its shopping, restaurants and bars. Relax with a drink in our stylish bar or our outside terrace while the kids have fun in our indoor & outdoor play areas. Car Parking is available from £13 per night. ... more   less 
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Also Known As:
Novotel York Centre Hotel York
Accor York Centre
Hotel Novotel York
York Novotel

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