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Review of The Grange Hotel

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The Grange Hotel
Ranked #18 of 47 Hotels in York
Certificate of Excellence
Reviewed October 6, 2013

very welcoming. the blend of old (lovely pictures and rugs) and new (white company products) was just right. would have given 5 stars if our ground floor room wasn't quite so noisy in the morning with banging doors and stairs creaking. otherwise spot on.

  • Stayed: October 2013, traveled as a couple
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Thank azerley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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725 - 731 of 1,229 reviews

Reviewed October 4, 2013

We stayed at the Grange with family the night before our wedding, all the staff friendly, helpful and efficient. Even though the actual ceremony was at the Register Office (2 mins along Bootham - very convenient), we adjourned back to the Grange for post wedding drinks and a wonderful lunch. Thank you to manager Steven Hodgkinson and his staff for their excellent service which helped to make our magical day run smoothly.

  • Stayed: September 2013, traveled with family
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1  Thank wotthebutlersaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2013

The Grange is conveniently located a short walk away from the old city walls in a nice neighborhood. Parking was provided in the rear. The entrance opens into a lobby that looks up a large, winding staircase that is your only access to the upper floors. There is no elevator. That could be problematic for those unable to lug heave suitcases up two or three flights of stairs…although they are wide and not steep. Our room was large, but the carpet had been recently shampooed and the smell didn’t agree with us. We asked for another room, but the availability was slim, so we opened the window and hoped for the best. The room had a king (English King) bed and the closet was spacious. The bathroom is large, with an enclosed shower and bidet. (We later learned that the shower leaked into the dining room!) Our two night stay was pleasant enough, and we became accustomed to the smell. The breakfast options were satisfactory and the bar, while minimally stocked, was suitable. We would recommend a stay.

Room Tip: Get a room in the back of the hotel, if possible.
  • Stayed: August 2013, traveled with family
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Thank swingtowne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2013

The Grange Hotel was a comfortable place to stay for 2 nights recently in York. The room was a reasonable size, the hotel staff were helpful with questions, and we enjoyed our time spent in the common areas reading or enjoying a drink. I will note that the internet access was very good and free, which during a long trip to many places is lovely indeed. They also provided free bottled water in the room, which was a nice touch. The hotel is also a reasonable walk into the heart of York.

Room Tip: There is no elevator in the building, so do take that into account when booking if many stairs would...
  • Stayed: August 2013, traveled as a couple
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Thank GaryK104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2013

Very impressed with meticulous preparation and attention to detail. Superb food and excellent service. All the staff were very helpful. Nothing was too much trouble
Helped make our wedding day very special.

  • Stayed: September 2013
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1  Thank Dac1210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2013

Although we knew only small double bedrooms were available when we booked we were unprepared for a single room with a double bed pushed up against the wall. One person had to climb over the other to get in and out and could not read in bed as no bedside light. The room was tiny, hot, dark, oppressive and needed a complete makeover. The fridge had been taken out so no cold drinks, one lamp had no bulb, the loo did not flush, there was no bath and worst of all the biscuits on the tea tray had been opened and half eaten. The road noise was indescribable and could not shut the windows because of the heat. The noise from the upstairs floorboards was also very bad and there were also quite embarrassing noises that kept us awake most of the night. This was our anniversary and was totally spoilt. I would not recommend this hotel at all. Although the staff were quite pleasant they were unable to move us but offered nothing by way of compensation other than sympathy.

  • Stayed: September 2013, traveled as a couple
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4  Thank CandM1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrangeHotel, General Manager at The Grange Hotel, responded to this reviewResponded September 24, 2013

Thank you for your review of the Grange Hotel York, I am sorry your experience has caused you to reflect on the visit in a negative light.
We make no allusions of our three small doubles which are priced well away from our other rooms and on checking your confirmation which did include a picture of the room the rate reflected the last let nature of your bedrooms.
That said I agree more could have been done to put you at ease during your stay and I will use your feedback to aid our Guest Service training.
Lastly thank you for your kind comments relating to the team and should you wish to discuss your stay further feel free to contact me at the Hotel.

Kind Regards

Steven Hodgkinson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2013

My friend and I spent 2 nights here recently, to the tune of over $200 per night. I was disappointed in the cleanliness, the lack of attention to detail, and the service in general. For instance, in our room, the saucers for tea were actually dirty, and our electric kettle leaked because it was broken. The kettle was replace, but the only way to reach a plug with it was to put the kettle on the floor. I had to contact the management about a loud party in the room next to us the first night, and while the response was fairly swift, the result wasn't all that effective.
The location of the hotel is good...an easy walk to the MInster. Anyhow, I wouldn't stay here again. It wasn't horrible but it didn't seem like particularly good value for the money.

Stayed: September 2013, traveled with friends
2  Thank Hazel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrangeHotel, General Manager at The Grange Hotel, responded to this reviewResponded September 24, 2013

Thank you for taking the time to write your review of The Grange Hotel York, more time than you took to locate the plug socket for the kettle which is just behind the desk at waist height.
Your feedback has been pasted to the housekeeping and maintenance team which I of course I apologise for. You will see from 90% of our TA feedback my team, our location and the cleanliness of the hotel are all rated extremely highly so this is disappointing to learn so late in your experience.
If you would like to discuss your stay further please contact me at the hotel

Steven Hodgkinson

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Grange Hotel

Address: 1 Clifton, York YO30 6AA, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in York
#10 Luxury Hotel in York
#13 Family Hotel in York
#16 Romantic Hotel in York
Price Range: $134 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Grange Hotel 4*
Number of rooms: 41
Official Description (provided by the hotel):
The Grange Hotel is a beautiful award winning Regency townhouse, located just a few minutes walk away from York Minster and the city center shops and attractions. The AA 2 rosette awarded restaurant, The Ivy Brasserie is situated in the old brick vaulted cellars creating a truly unique experience. Private car parking on - site subject to availability. Deep comfy sofas, real fires in the colder months and fresh flowers throughout the hotel, create a relaxing ambiance. There is a private on site car park which is charged at £10 per night. York Railway Station can be reached in 15 minutes on foot. ... more   less 
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Also Known As:
Grange Hotel York

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