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“Do not take a car!!”
Review of The Grange Hotel

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The Grange Hotel
Ranked #18 of 47 Hotels in York
Certificate of Excellence
Reviewed March 14, 2013

The hotel describes its parking facilities as free but limited. I rang the hotel before booking and was told that parking was not a problem. We arrived after a long journey having just come from a conference.We had a great deal of luggage and various electrical items in the car. We attempted to park but found the very tiny car park full.There is restricted parking all around the hotel with meters allowing 1 hour only. We went reception to get advice on parking and was told by the receptionist that the problem was caused by visitors going into york.It did not seem to occur to the hotel that the parking should be for residents!! We were also informed that there would probably not be a space until the following day and we should use the local n c p car park.Apart from the expense we were not happy to leave a good car with our equipment in a public car park. The receptionist was extremely rude and very unhelpful.When we asked if the manager could possibly help he refused to see us. We chose not to stay. We were not only charged for that night but also the following night.We will not be visiting York again !!

  • Stayed: March 2013, traveled on business
    • Location
    • Service
8  Thank ctbarbar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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850 - 856 of 1,265 reviews

Reviewed March 13, 2013

The Grange was very pleasent and had a lovely atmosphere. The staff where very friendly and eager to please. We stayed for one night and enjoyed our stay very much. The rooms were a good size and the breakfast was very good. We would definitely stay again

  • Stayed: March 2013, traveled as a couple
    • Value
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Thank JA_5298
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrangeHotel, General Manager at The Grange Hotel, responded to this reviewResponded March 21, 2013

Thank you so much for writing this great review of The Grange Hotel, I do love getting feedback relating to the guest service we provide.
If you are ever thinking of staying with us again please ask for me personally when booking and I will ensure the rate is the very best possible.

Kind Regards,

Steven Hodgkinson

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2013

The Grange was very pleasant, but not, in my opinion 4*. The room was fine, but a little dated. Nice and clean though. The hotel seemed to have no atmosphere or ambiance. The breakfast was very, very good. Quality ingredients and all served very hot to table, including warm plates, which these days is unusual. There were only 5 other guests in the breakfast room and it was very silent, so much so you could not have a conversation without sharing it with fellow guests. Some background music would have helped, even breakfast radio! Good 5 to 10 mins walk from Minster.

  • Stayed: March 2013, traveled as a couple
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1  Thank Deborah2370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrangeHotel, General Manager at The Grange Hotel, responded to this reviewResponded March 13, 2013

Thank you for taking the time to write your review of the Grange Hotel.

I am delighted to announce that we had our visit from the AA inspectors last week and are more than happy with our standards and they awarded us 78% some 8% over the required mark to be a 4* star hotel. Also the average score from our 410 TripAdvisor reviews also gives us a strong 4* rating.
I was very pleased to read you enjoyed breakfast and that the standard was very VERY good, we do have birdsong early at breakfast which is later replaced by background music. The design of the hotel is purposely created to give a feeling of a country house, truly boutique hotel in the heart of the York City center. We are constantly investing in the product and have just completed a phase of bathroom regeneration and this continues along side our very high standards of housekeeping.

If you are ever thinking of staying with us again please ask for me personally when booking and I will ensure the rate is the very best possible.

Kindest Regards

Steven Hodgkinson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2013

This place has such a great feel to it, on every occasion we have been the service has been fantastic, staff can not do enough for you! Food is excellent, just great all rounder, accommodation, food, drinks, service, parking! Only complaint is refurb the fireplace fender...that leather needs replacing!!!

  • Stayed: March 2013, traveled with family
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Thank ExplorerIIYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrangeHotel, General Manager at The Grange Hotel, responded to this reviewResponded March 13, 2013

Thank you so much for writing this great review of The Grange Hotel, I do love getting feedback relating to the guest service we provide.
If you are ever thinking of staying with us again please ask for me personally when booking and I will ensure the rate is the very best possible.

Kindest Regards

Steven Hodgkinson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2013

We stayed here for two nights and enjoyed our stay very much.

The first night we arrived it was raining heavily outside so we decided to eat at the hotel as they had space. The food for the evening meal was superb and aftyerwards it was great to relax in the loung with a drink in front of an open fire.

The rooms were good size, not the largest but well equiped and a decent bathroom. All the staff were very friendly and willing to arrange cabs and anything else we wanted.

I would definitely stay there again on a return to York.

  • Stayed: March 2013, traveled as a couple
    • Value
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Thank Alan222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrangeHotel, General Manager at The Grange Hotel, responded to this reviewResponded March 13, 2013

Thank you so much for writing this 5 star review of The Grange Hotel, it is really great to hear you had a great stay and that all the staff were helpful and friendly.
If you are ever thinking of staying with us again please ask for me personally when booking and I will ensure the rate is the very best possible.

Kindest Regards

Steven Hodgkinson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2013

We did a review on this Hotel many years ago and since that review we have stayed at the Grange Hotel many many times, In our opinion this is the nicest hotel we have stayed in , the staff are welcoming and the atmosphere is friendly. We have stayed in quite a few rooms over the years and all are excellent ,we have recommended this hotel to quite a few friends over the years and would not stay anywhere else when visiting York , a lovely hotel only minutes walk from the centre of York. Excellent Hotel and Very recommended

Stayed: February 2013
Thank CheshireYorky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrangeHotel, General Manager at The Grange Hotel, responded to this reviewResponded March 11, 2013

Thank you so much for writing this 5 star review of The Grange Hotel, we are all pleased you enjoyed your stay and keep returning to the hotel whenever in York.
If you are ever thinking of staying with us again please ask for me personally when booking and I will ensure the rate is the very best possible.

Kindest Regards

Steven Hodgkinson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2013

From the moment we stepped through the door the staff were very friendly.
We were also upgraded to a lovely room on arrival, so I'm afraid I'm unable to comment on a standard double room. Lounge area had a lovely warm coal fire and the bar a well stocked bar at reasonable prices for a hotel. Hotel is only a 10 minute walk from the centre of York so the location is excellent. We would cettainly return to this hotel.

Room Tip: Rooms over looking the car park are quieter
See more room tips
  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank swallow06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrangeHotel, General Manager at The Grange Hotel, responded to this reviewResponded March 8, 2013

Thank you so much for writing this kind review of The Grange Hotel, we are all pleased you enjoyed your stay.
If you are ever thinking of staying with us again please ask for me personally when booking and I will ensure the rate is the very best possible.

Kindest Regards

Steven Hodgkinson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Grange Hotel

Address: 1 Clifton, York YO30 6AA, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in York
#10 Luxury Hotel in York
#13 Family Hotel in York
#16 Romantic Hotel in York
Price Range: $123 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Grange Hotel 4*
Number of rooms: 41
Official Description (provided by the hotel):
The Grange Hotel is a beautiful award winning Regency townhouse, located just a few minutes walk away from York Minster and the city center shops and attractions. The AA 2 rosette awarded restaurant, The Ivy Brasserie is situated in the old brick vaulted cellars creating a truly unique experience. Private car parking on - site subject to availability. Deep comfy sofas, real fires in the colder months and fresh flowers throughout the hotel, create a relaxing ambiance. There is a private on site car park which is charged at £10 per night. York Railway Station can be reached in 15 minutes on foot. ... more   less 
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Also Known As:
Grange Hotel York

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