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Reviews (1,451)
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1,102 - 1,107 of 1,451 reviews
Reviewed September 6, 2012

We were let down very badly by a previous hotel.The staff all made our evening turn out much better, we loved our room and it was luxurious compared to what we would have had. We had a superb meal although we did tell the waiter it coud have been hotter.T he receptionist on the evening was helful and arranged a taxi from a part of town we did not know. Thank you for that as our driver previously dropped us off before we knew where the hotel was.[ no name outside]. Our veiw of this hotel was excellent throughout and very nice staff a bit out of our price range glad to have stayed here we will save to come back again.

  • Stayed: August 2012, traveled with family
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Review collected in partnership with IKnowUK
Thank 221yogibear221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2012

We stayed for a weekend and were allocated Room 25 (given a very dubious review elsewhere on these pages)! FIrstly, to reiterate other comments, the car park is compact, the hotel is not ultra-modern and there is no lift. Apart from that, it is quite wonderful. It is walking distance to the city, the hotel is clean, the staff are friendly and helpful and the food is excellent. You even get a two-page breaksfast menu! York is a beautiful town, and this hotel is a fanastic base from which to explore it.

  • Stayed: August 2012, traveled as a couple
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Thank Stephen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2012

Last minute booking, but worked out better than our normal venue, we'll be staying again after a very peaceful stay. Vfm, friendly staff, a big thumbs up & in a great location for York attractions. Nice to be given the choice of fresh milk in the room, a nice touch. Would recommend to family & friends anytime..*****!!

  • Stayed: August 2012
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1  Thank ymseqwhb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 31, 2012

I recently booked 2 rooms at The Grange Hotel for myself, husband and parents and we thoroughly enjoyed our stay.

The hotel is beautiful and just what we wanted, classical elegance and fantastic service, the staff couldn’t do enough for us.

The rooms we stayed in were premium doubles and were large, modern and clean. The bathrooms were fantastic with TV's at the end of the bath and also a separate walk in rainshower. Also liked the touch of the carton of fresh milk in the fridge for our tea and coffee.

Bit of trek from the reception to our bedroom, but to be expected for an old building.

Room Tip: If you can afford it, go for the premium double.
  • Stayed: August 2012, traveled as a couple
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Thank Fi N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2012

My husband and I stayed for 1 night at The Grange, and were lucky enough to have a four-poster bed in Room 35.

Based on the decor of the rest of the hotel (dated and dark), I was pleasantly surprised that the room was decorated in whites and pale blues, with white-washed furniture and a modern bathroom with rain shower and tub.

The reason I have only scored the hotel as average is mainly because of the DREADFUL room service breakfast! We ordered scrambled eggs with bacon, and poached eggs with smoked salmon. Our tray contained literally that. No accompanying toast, condiments etc. The food was stone cold, and honestly inedible. Cold eggs for breakfast are just horrible.

I was disappointed with the way reception handled this as we called up straight away and were told that whatever we didn't eat would be taken off the bill. We then had a lengthier than necessary checkout, as nothing had been done. I don't want to waste my time talking about cold eggs to the hotel manager, when the receptionist should be able to just sort it out and apologize.

This hotel is well-situated for a trip to York, well-priced and if you get the right room (35 in our case) and avoid room service, you could have a good stay!

Room Tip: Room 35 was beautiful - white, airy and up the stairs away from the rest of the hotel (avoid if you can't manage stairs as there's no lift).
  • Stayed: August 2012, traveled as a couple
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Thank Claire_Cooke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrangeHotel, General Manager at The Grange Hotel, responded to this reviewResponded August 23, 2012

Dear Guests

Thank you for placing your review on trip advisor.

Thank you also for the nice comments relating to the bedroom (36 not 35). Most of our bedrooms are individually decorated and although some of the soft furnishings are dark I must disagree that they are dated, The Grange is a boutique hotel and some 75% of the bedrooms have been refurbished in the last 12 months.

With regards to the room service breakfast, you were served every item that was ticked on the room service order form, if you desired the additional aforementioned items all you had to do is request them by ticking the form, however there is no excuse for cold eggs

I am sincerely sorry for the shortfalls and hope your next visit we will be able to demonstrate our normal standards

Best wishes

George Briffa

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