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“Peaceful, but close”

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Holiday Inn Express York
Ranked #26 of 47 Hotels in York
Certificate of Excellence
Reviewed February 14, 2013

Within easy reach of the centre this hotel gives one a sense of peace and quiet, and a feeling of being in the countryside. The staff during our stay (Sept.2012) were most helpful, kind, and considerate. The rooms were fine, modern and comfortable. The dining area was functional and the breakfast was more than adequate. A bonus - the excellent brasserie pub next door - greta food, great atmosphere, and the beer isn't bad either. Easy driving to Castle Howard, Whitby, Fountains Abbey and Riveaulx Abbey. Warmly recommended.

  • Stayed: September 2012, traveled with friends
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Thank Anthony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXYork, Deputy General Manager at Holiday Inn Express York, responded to this reviewResponded February 17, 2013

Dear Anthony P,

Thank you for sharing your hotel stay experience with us.

I was delighted to read your comments relating to our staff. Everybody works hard as a team to try to ensure all guests feel valued. Thank you for those kind comments.

We are located in an ideal position for exploring the Yorkshire Moors and attractions close by. I am pleased you took advantage of this and I am glad you enjoyed yourselves!

Thank you for staying with us and we look forward to welcoming you in the future; we have had all our rooms refurbished and they are really modern and comfortable.

Kind regards,
Stuart Anderson
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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410 - 416 of 576 reviews

Reviewed February 6, 2013

Overall very satisfied with the hotel, good size room with everything you would expect in it, complimentary breakfast included in the price is what attracted us to stay, would stay again if the need arose. A good overall package for the price, staff all very friendly and helpful, thank you

Stayed: February 2013, traveled with family
Thank mastertortiose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXYork, Deputy General Manager at Holiday Inn Express York, responded to this reviewResponded February 17, 2013

Dear Mastertortiose,

Thank you for you for kindly sharing your comments relating to your recent stay with us.

I am really pleased the hotel met your expectations and you were happy with the service we provided. Thank you for mentioning about our Complimentary breakfast also – Our Express Start Breakfast is complimentary to all guests that stay with us it consists of 3 hot options (Sausages, Egg, Beans) and a selection of continental items. I think this gives guests the best of both worlds and I am delighted you were happy with this too.

We look forward to welcoming you back to the hotel again in the near future!

Kind regards,
Stuart Anderson
Deputy General Manager

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Reviewed February 2, 2013

First stayed last year for a couple of days and it was good then and the standards were as high this time, a warm welcome at reception and great service. The place has just undergone a revamp so not only was it cleans but all newly decorated. Quality room with a good desk to work at with good lighting and plenty of space, and new TV, nice to have one in a hotel that doesn’t pixelate. It is in a great location for getting in to York with plenty of parking.

Had a meal in Hopgrove Toby Carvery next door a bit basic but reasonable food with good service, a word to the wise when I was here last year in the summer the place was stacked out with a 90min waiting list so book your tabel as soon as you arrive at the hotel.

  • Stayed: January 2013, traveled on business
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Thank Hobbitsdaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXYork, Deputy General Manager at Holiday Inn Express York, responded to this reviewResponded February 3, 2013

Dear Hobbitsdaddy,

Thank you very much for taking the time to provide us with your feedback on your recent stay.

Thank you for choosing to stay with us again, I was really pleased to read you enjoyed your stay and it met your expectations. Like you have kindly explained in some detail we have had a full refurbishment done on all our rooms and they look very modern and have a lovely comfortable feel. Your kind comments regarding our front desk team have been greatly received. They work hard to ensure all guests get a warm and friendly welcome.

Again, thank you for sharing your feedback with us and we will hopefully be welcoming you into our hotel for the third time shortly.

Kind regards,
Stuart Anderson
Deputy General Manager

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Reviewed February 1, 2013

Stayed here whilst visiting York and surrounding areas and this hotel was a real gem. The hotel is being done up at this time as it looks a bit run down from the front, the rooms are really really nice and modern with everything in them. The beds were comfy and breakfast was very good also. I haves stayed in lots of holiday inns an this one has to be the best i have stayed at. The staff are very helpful and friendly too. Am looking to book again

  • Stayed: January 2013, traveled with family
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Thank Jim104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXYork, Deputy General Manager at Holiday Inn Express York, responded to this reviewResponded February 3, 2013

Dear Jim,

Thank you very much for sharing your experiences with us.

I was delighted to read that you have enjoyed your stay here. I appreciate your kind comments relating to our newly refurbished rooms; in the last 3 months we have been working hard to completely refurbish all our Bedrooms and so it makes us feel great that it is being noticed by valued guests like you.

Thank you for your comments regarding the front of the Hotel. This is something we are actively working on to ensure it is put right immediately as we have lovely new Bedrooms it is only right the front of the Hotel reflects this and is inviting to our guests.

I was extremely pleased to read about your comments relating to our staff, thank you and I can assure you they were very happy to read of your comments too!

Again, thank you for your feedback and we look forward to welcoming you back to the hotel in the near future.

Kind regards,
Stuart Anderson
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2013

We booked a Holiday Inn Express because we know what you get a reasonable hotel for a average price. Despite the room being clean and the night staff being polite the 3 day trip was spoilt when I was woken at 8.15 by drilling and hammering. When I contacted the reception they told me that it says on their web site that they are having some work done - but it doesn't nor does it on the web site we used to book ( hotels.com ) it 10 o'clock now and they have still not apologised - I think another brand of hotel for my next trip

  • Stayed: January 2013
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Thank Jonny1860
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXYork, Manager at Holiday Inn Express York, responded to this reviewResponded February 1, 2013

Dear Jonny,

Thank you for providing feedback relating to your recent stay with us. This feedback was submitted to us whilst you were still staying over and since then we have spoken about your concerns.

When we were notified of the issues that were troubling you the General Manager ensured the noise stopped immediately and did apologise for your Inconvenience.

The feedback you gave me on check out was of that you were extremely pleased with the service you received and the breakfast was great for your needs and the newly refurbished rooms looked excellent! Which I was delighted to hear!

As this feedback was submitted just after the frustrations you encountered and not after your overall stay I don’t think this properly represents what you truly thought of our hotel considering your kind comments to us on check out.

Yes we have been under refurbishment for the last 3 months but I can now confirm all work has finished, all rooms have been refurbished in a Modern stylish design and will help any guest to relax and be comfortable either after a long hard days work or on a leisure break. With that in mind we would love to welcome you back to our hotel in the near future so you can take advantage of our Express Start Breakfast, free parking, Friendly Service and enjoy our newly refurbished rooms.

Thank you again for your feedback.

Kind regards,
Stuart Anderson
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2013 via mobile

I had a lovely stay in my first HIE. When we arrived, the receptionist was friendly and polite, escorting us to our room and providing us with the information we needed.

The general manager was also friendly, catering to our needs and talking with us. Our room was cosy, warm and clean especially the updated decor. At night there was little noise, in fact we hardley heard guests, and the bed mattress was rather hard, although this is no error of anybody!

Breakfast variety was limited but choices were stocked up regularly if they ran out. Had a lovely stay in the quieter hills of York, great weekend break which prepared us for the spa day ahead. Thanks a lot holiday inn, would recommend this hotel to all.

  • Stayed: January 2013
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Thank Sophie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXYork, Manager at Holiday Inn Express York, responded to this reviewResponded February 1, 2013

Dear Sophie B,

Thank you very much for providing us with your feedback on your recent stay here at Holiday Inn Express York.

I was delighted to read that you enjoyed your stay. At IHG we pride ourselves on Customer Service and really try hard to ensure all our guests understand how valued they are.

Thank you for your comments relating to our Breakfast: With our Express Start Breakfast guests are able to get: Sausages, Egg, Beans – Croissants, Bread, Yoghurts (Natural and Strawberry at the moment), Fruit, Grapefruit segments, and 4 different types of cereal. On top of that guests are able to select any drink either a hot drink from our Hot Beverage machine or a cold one from our Juice machine. This is all free and included in the room rate paid.

The General Manager was really pleased to read your comments she is fully dedicated to ensuring guests have a great stay here.

I take on board your comments regarding the mattresses; we have just completed a full refurbishment on our rooms and they are looking fantastic! We really do look forward to welcoming you back here and again thank you for your kind comments.

Kind regards,
Stuart Anderson
Deputy General Manager

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Reviewed January 5, 2013

Stayed here whilst visiting family in York. it is on the outskirts of the town but the nearby park and ride offers quick and reliable bus service into the city. We had a family room which was plenty big enough with a pull out bed for the children. Everything was clean, functional and still felt quite new. Breakfast was included (booked direct on hotel website) and there was a good choice especially considering the reasonable amount we had paid. Would recommend,

  • Stayed: December 2012, traveled with family
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1  Thank MuchTravelledBolton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXYork, Manager at Holiday Inn Express York, responded to this reviewResponded February 1, 2013

Dear MuchTravelledBolton,

Thank you very much for taking the time to provide us with your feedback.

I was pleased to read that you took advantage of the Park n Ride which is only a 2 minute drive away from our Hotel. This is a great service that provides a link to and from the City Centre at an affordable price (currently £2.60 return). It is also important to mention that up to 2 children can travel free when accompanied by a full paying adult. If you didn’t want to use the Park & Ride we have negotiated a set rate with a local Taxi company for guests who are travelling into York City currently at £8 with 764 Taxi’s York.

I am pleased you thought the rooms felt new. In the last 3 months we have been undergoing a full refurbishment of all our Bedrooms. The rooms have been finished in a lovely Modern and inviting fashion and I am pleased you found them to be accommodating.

Again, thank you for your feedback. We look forward to welcoming you back in the near future.

Kind regards,
Stuart Anderson
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express York

Address: Malton Road, York YO32 9TE, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #26 of 47 Hotels in York
Price Range: $79 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express York 3*
Number of rooms: 49
Official Description (provided by the hotel):
The modern Holiday Inn Express York is a short drive from the A64 road and less than a mile from the Monks Cross Park & Ride. Our family rooms mean 2 kids stay for free when sleeping on the sofa bed. The whole family can help themselves to our all inclusive continental breakfast buffet with selective hot items served every morning, in the air-conditioned breakfast lounge with flat screen TV. Holiday Inn Express York is just 2.5 miles from York city-centre attractions such as the magnificent York Minster. Keep in touch with wireless Internet throughout the hotel. We have plenty of complimentary parking for residents, and York's two universities are within easy reach of Holiday Inn Express York. Relax over a drink in our Lobby bar. Next door, the Hopgrove Toby Carvery serves delicious pub grub. ... more   less 
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Also Known As:
Holiday Inn Express York Hotel York
Holiday Inn York
York Holiday Inn

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