Good afternoon Matthew,
Greetings from The Grand.
I hope all is well and you are having a wonderful day so far.
Thank you for choosing to stay with us and submitting your valuable feedback.
It is great to read that you appreciated our luxurious rooms and charming building- established in 1906.
Our team is passionate about making your guest experience the best possible, therefore it's great to know that this was very clear during your experience and your first impressions upon arrival were excellent.
In terms of breakfast, we do provide the highest quality of food & beverage, freshly prepared by our dedicated team and a large range of options. Tea, coffee, juice is provided and you can enjoy our delicious breakfast between 6.30am and 10.30am.
We understand that City parking can be stressful, therefore our team is always available to assist you with parking options. Whether that will be our Valet Parking assistance, where your car is securely parked and taken care of, which does reflect in the pricing or we also provide discount cards for the local NCP parking, which is a recommendation from us.
Housekeeping does place a price list for the mini bar in the room, if this was not explained upon the check in, I would like to offer you our apologises. We also provide robes in various sizes for our lovely guests, as your comfort is very important to us. The team is always on hand to cater for any requests and ensure that you make the most of our facilities.
We do hope to welcome you back in the near future.
All the best,
Catherine Jayne Herbert
Guest Relations Executive