We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The Grand, York
Lowest prices for your stay
Hotels.com
Booking.com
$180
Fully refundable before 06/09/23
No prepayment needed
Algotels
$169
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (6,819)
Filter reviews
6,821 results
Traveler rating
4,938
1,102
463
195
123
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
4,938
1,102
463
195
123
Show reviews that mention
All reviews molton brown toiletries rise restaurant turn down service spa facilities door staff classic room star hotel valet parking executive room fabulous hotel underfloor heating steam room original features beautiful building every member of staff train station birthday treat
Selected filters
Filter
Updating list...
1,839 - 1,844 of 6,821 reviews
Reviewed July 6, 2019 via mobile
One of the best hotels I've stayed in

Top class service and such a nice welcome from the guy at the door, very friendly and helpful. The reception staff friendly too. Lovely room, clean and modern and twin beds perfect and more like small doubles rather than rubbish small singles so was a nice surprise when we arrived and comfy too. Only downside to the hotel I would say is price of breakfast and parking although it's cheaper to park at train station which is a short walk away so wasn't too bad and parking in York is pricy wherever you stay. Only things I would recommend to the hotel is one: try to make it more clearer to guests that the sweets and crisps you put out are part of the mini bar and not free as they are next to tea it makes it look like they are free when there not :-/ also robes could do with XXL rather than just XL in rooms. As some of us are fat I'm afraid and no one knew if you had larger sizes or not so I was unable to use the spa. Other than that I loved the hotel and would highly recommend.

Date of stay: July 2019
Trip type: Traveled with friends
Ask matthewb332 about The Grand, York
Thank matthewb332
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand-York, Guest Relations Executive at The Grand, York, responded to this reviewResponded July 8, 2019

Good afternoon Matthew,

Greetings from The Grand.

I hope all is well and you are having a wonderful day so far.

Thank you for choosing to stay with us and submitting your valuable feedback.

It is great to read that you appreciated our luxurious rooms and charming building- established in 1906.

Our team is passionate about making your guest experience the best possible, therefore it's great to know that this was very clear during your experience and your first impressions upon arrival were excellent.

In terms of breakfast, we do provide the highest quality of food & beverage, freshly prepared by our dedicated team and a large range of options. Tea, coffee, juice is provided and you can enjoy our delicious breakfast between 6.30am and 10.30am.

We understand that City parking can be stressful, therefore our team is always available to assist you with parking options. Whether that will be our Valet Parking assistance, where your car is securely parked and taken care of, which does reflect in the pricing or we also provide discount cards for the local NCP parking, which is a recommendation from us.

Housekeeping does place a price list for the mini bar in the room, if this was not explained upon the check in, I would like to offer you our apologises. We also provide robes in various sizes for our lovely guests, as your comfort is very important to us. The team is always on hand to cater for any requests and ensure that you make the most of our facilities.

We do hope to welcome you back in the near future.

All the best,

Catherine Jayne Herbert

Guest Relations Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2019
1st Class

Just had short break lovely hotel service 5 star everyone helpful, located centrally to city centre and attractions superb breakfast lovely leisure center could not fault ,unfortunately no parking facilities but plenty of nearby car parks

Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Ask Dabnor69 about The Grand, York
Thank Dabnor69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand-York, Guest Relations Executive at The Grand, York, responded to this reviewResponded July 7, 2019

Good morning,

Greetings from The Grand.

Thank you for choosing to stay with us.

I hope all is well and that you are having a great day so far.

It is our pleasure to read your review and I would like to thank you for your time. I am very happy to read that you enjoyed all elements of your stay at the Grand Hotel and your fantastic remarks make my team very proud.

We understand the importance of a warm welcome and it is great to know that my delightful team delivered excellent impressions. Our Hotel has a great range of facilities for you to enjoy and breakfast at The Rise is definitely a must.

We hope that you had a fantastic time exploring York and that you made some beautiful memories.

Once again, thank you for your review and we wish you all the best.

It would be our pleasure to welcome you back in the not too distant future.

Kind regards,

Catherine Jayne Herbert

Guest Relations Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2019
Disappointing meeting venue

Visited the hotel for a full day business meeting with around 60 colleagues.
Main room itself seemed a little dated to me but if you prefer more traditional style it might be more to your taste. Several of the chairs were broken in one way or another.

We had breakfast such as pastries which looked nice (but I didn't try). Lovely fruit tray mid-morning but no suitable utensils (juicy pineapple and kiwi didn't work well with fingers and napkins). Lunch was really poor but luckily afternoon tea (mini scones with Jam & cream) were amazing. However they ran out before everyone had some as people were making up for lunch! Plenty of tea and coffee available and water in the main room kept topped up.

Staff were all helpful and polite.

Some of our party stayed in the hotel the night before the meeting and were told they couldn't use the gym unless they paid to upgrade to a suite. That didn't seem reasonable.

Overall I'd say that if you're looking for a hotel with a historic feel near the station and centre of York, then this could be what you're looking for even though I was personally disappointed.

Date of stay: May 2019
  • Trip type: Traveled on business
    • Service
Ask flashsam7267 about The Grand, York
Thank flashsam7267
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand-York, Guest Relations Executive at The Grand, York, responded to this reviewResponded July 5, 2019

Good morning,

Greetings from The Grand.

I hope all is well and that you are having a nice day so far.

Firstly, I would like to thank you for submitting your feedback regarding your recent business meeting.

I would like to sincerely apologise for any disappointment during your stay with us, as your feedback is key and extremely important for us. It enables us to move forward and enhance your guest experience to the highest standards possible.

It is unfortunate that we did not reach you expectations in terms of our food service and we will investigate this in more details with the relevant department.

Our charming building was established in 1906 and we have kept original features, in the main part of the hotel. We do have a nice contrast with our new wing 'Roman House', for those who prefer a more contemporary feel.

I have informed maintenance in regards to the issues which occurred and they will actioned.

The team strives to provide the highest levels of service and are always on hand to assist you and make your visit as comfortable as possible.

We do offer different extras, including Spa and Gym access depending on the accommodation/rate that has been booked. Our reservations team is also on hand to clarify any finer details and ensure that the right room types are booked for your requirement's.

Once again, thank you for your feedback and your kind remarks regarding the team will be shared.

We hope to welcome you back in the future and fully restore your faith in our seamless service.

Kind regards,

Catherine Jayne Herbert

Guest Relations Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2019
12.5% service charge for a cappucino!!!

Just popped in for a coffee in the bar with a colleague and was disgusted to see the bill. A 12.5% service charge was automatically applied. For a coffee?!
Besides which I was the only person in the bar and had to wait 20 mins for the bill.
No wonder the bar was empty!

Date of stay: July 2019
Trip type: Traveled on business
Ask Ir0nfanny about The Grand, York
Thank Ir0nfanny
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand-York, Guest Relations Executive at The Grand, York, responded to this reviewResponded July 4, 2019

Good morning,

Greetings from The Grand.

I hope all is well and that you are having a nice day so far.

Thank you for choosing to stop by and submitting your feedback.

I would like to sincerely apologise for any disappointment during your experience with us, as your feedback is key and extremely important for us. It enables us to move forward and enhance your guest experience to the highest standards possible.

Our service charge is not compulsory and can be removed from your bill at any point. We do hope that the service we provide does qualify for the charge, however, it seems that we did not fully reach your expectations on this occasion and I would also like to apologise for any longer than expected wait.

All of your feedback has been taken seriously and will be shared with the relevant department.

It would be our pleasure to welcome you back and restore your faith.

All the best,

Catherine Jayne Herbert

Guest Relations Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2019 via mobile
Beautiful classic and stylish hotel.

Amazing building- stunning architecture. Period building has been refurbished to a very high stantard and sympathetic to the core heritage of the building. Luxurious but in an understated way. Very elegant. A true 5 star experience. Staff truly understand the concept of the hospitality sector - they are there when you need them and give you space when you dont ! Efficient and friendly in all areas of hotel. Bedrooms are very spacious and very well appointed. Bathrooms too. Food offering is top level, as you would expect. Pool and spa facility is great to have. Whilst the rack rate at hotel is rather top end and full, there are often discounted rates to be found on line. A beautiful hotel very worthy of its 5 star rating.

Date of stay: July 2019
Trip type: Traveled solo
Ask Kingpaul100 about The Grand, York
Thank Kingpaul100
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand-York, Guest Relations Executive at The Grand, York, responded to this reviewResponded July 4, 2019

Good morning,

Greetings from The Grand.

Thank you for choosing to stay with us and taking the time to submit your feedback.

I hope all is well and that you are having a great day so far.

I am very happy to read that you enjoyed all elements of your stay at The Grand and your fantastic remarks make my team very proud. It is great to know that you appreciated our charming hotel- established in 1906 and fascinating history. Our room's provide you with the highest levels of elegance and beautiful features, which we are very proud to present to you.

We have a wonderful range of facilities and it is great to know that enjoyed your dining and Spa experience with us too.

Once again, thank you for your review and we hope to welcome you back in the near future.

Kind regards,

Catherine Jayne Herbert

Guest Relations Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews
1…307308309…