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“Nice Hotel but not five star service.”

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The Grand Hotel & Spa
Ranked #6 of 47 Hotels in York
Certificate of Excellence
Durham
Level 5 Contributor
69 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Nice Hotel but not five star service.”
Reviewed December 23, 2013

Arrived at 9.30am for a family wedding. Valet parking costs £20. Valet said we should get a room soon as there were 35 not used the night before. The receptionist had other ideas. No room available until 3pm. All we wanted was a room somewhere to get changed for the wedding. She checked again but "computer said NO". We left our luggage and clothes with one of the many the concierges who we found to be sullen and indifferent. We had a very cold walk around York and on returning still no room. We were allowed by the very nice helpful spa staff to use the changing rooms to get ready for the wedding. Not ideal but it was that or the corridor.
The wedding was a success, food nice and staff were excellent.
We got to our room at 11.30pm but after a dreadful nights sleep due to running water from room above, a venting system that omitted a loud squeal every few minutes we checked out at 7.30am.
Receptionist was already aware of the noises reported by another guest.
We decided to skip the £40 breakfast. ( how expensive can sausage and bacon get?)
All in all this hotel is beautiful, rooms well appointed, food nice and staff at wedding reception faultless. However in order to make this a great hotel front of house staff need to be far flexible and accommodating and not so condescending.
Would we stay here again? No I am afraid not.

Room Tip: Do not accept room 207.
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ColDurham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Wakefield
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 22, 2013

We got off to a bad start with the concierge telling us we couldn't park outside the hotel even though we had our disabled mother with a disabled badge with us. After going into reception and sorting it out them saying it was absolutely no problem to park outside the hotel! Everything got better after that we went into the lounge bar and had a relaxing pre-lunch drink. The service in the restaurant was second to none fantastic! Sunday lunch was beautifully served and roast beef cooked to perfection. Well done restaurant and reception staff. Concierge you need to make allowance for the elderly and disabled!

  • Stayed December 2013, traveled with family
    • Value
    • Service
Helpful?
Thank LindaWakefield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scottish borders
Level 6 Contributor
125 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed December 21, 2013

My wife and I stayed here recently and all we can say is that the rooms , service and food were wonderful . We were so impressed with the relaxed atmosphere that we have decided to stay for longer next time

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Glorian2024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 20, 2013

This was our second visit as we enjoyed it so much the last time. Wonderful building and rooms up to five star standard - great spa and marvellous service at breakfast and in the grill room. The evening menu is limited but the salmon three ways was one of the best plates of food I have enjoyed. However we totally agree with the review below about the cold, unhelpful, uninterested receptionist who being the first port of call needs to be addressed. We too arrived at 1pm to be told no rooms until 3pm - no warmth and no engagement with us to soften the blow after a long journey - management need to sort this out!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Globalbean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northwich, United Kingdom
Level 4 Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed December 20, 2013

Fantastic in every way from the moment we arrived until the moment we left! We were made to feel very special and with complimentary Molton Brown products in our room, what more could you ask for? Well worth the money, can't wait to go back! Perfect for a special occasion.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank figaromoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockton on Tees, UK
Level 5 Contributor
90 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed December 19, 2013 via mobile

Check in was lengthy and I waited a good 15 minutes. The welcome was poor for a 5 star hotel.

The room was large and stylish with a good size bathroom. Molton Brown toiletries was a nice touch.

I went for a drink whilst I waited for my husband to arrive. £13.50 for a glass of Chardonnay is extortionate. The barman, Stephen was charming though and gave us a tour of the older parts if the hotel and seemed very proud to be an employee of the hotel.

Sleep quality was poor as I found the bed very uncomfortable. The pillows whilst soft were too small. The duvet was good quality.

The real issue was with breakfast. We arrived to be seated at 0930 and were told that there were no tables available and were asked to wait on the bar. There were at least 5 other couples waiting. I have never had to wait to be seated before at any hotel I have stayed in. After waiting for 15 minutes we decided not to bother and my husband left to go to work. On checkout I was not asked if I had enjoyed my stay however felt compelled to mention the issue with breakfast. The duty manager came over to apologise and refunded the cost of breakfast which I appreciated.

The building is beautiful however a lot needs to be done in terms of service to get this hotel anywhere near 5 star standard.

Stayed December 2013, traveled as a couple
Helpful?
1 Thank Louise068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solihull, United Kingdom
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 18, 2013

Elegant hotel, attentive staff. Enormous rooms used to be Railway company offices. Nice bathroom. Beware: no double glazing makes room hard to keep warm in very cold weather. Comfortable bars. Didn't eat in hotel as short walk from many restaurants of York.

Stayed December 2013, traveled as a couple
Helpful?
Thank FreddieBarman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Grand Hotel & Spa

Property: The Grand Hotel & Spa
Address: | Station Rise, York YO1 6HT, England (Formerly Cedar Court Grand Hotel & Spa)
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in York
#3 Family Hotel in York
#3 Luxury Hotel in York
#3 Romantic Hotel in York
#3 Spa Hotel in York
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Grand Hotel & Spa 5*
Number of rooms: 107
Official Description (provided by the hotel):
With stunning views of the Minster and the city’s ancient walls the Grand Hotel & Spa enjoys an enviable central location as York’s only five star hotel. Built in 1906 as one of the great railway buildings of York, the hotel’s graceful Edwardian architecture is complemented with fine dining and a luxurious spa complex that features an indoor pool and treatment rooms. All 107 guest rooms are individually designed and furnished to an extremely high specification, creating an indulgent yet unpretentious environment for both leisure and business travellers. And private dining facilities, an open air roof garden and elegant function rooms, provide a plethora of unique options for events and meetings. ... more   less 
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Also Known As:
Cedar Court Grand Hotel York
Cedar Court Grand Hotel And Spa

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