We stopped for 1 night on the 9th April for a special occasion we had a lovely spacious room with high ceilings room 412. We were checked in at 3.30pm by very polite reception staff and were very pleased with our choice of hotel, unfortunatly the gentleman that showed us our room was not very polite at all. My husband picked up our cases and he told him in no uncertain terms in a very loud voice in front of other guests that that was not the thing to do in a five star hotel, which we found very embarrassing a quiet word would have been suffice he did apologise when we got to the room but the damaged had been done by then. We were so shocked at being to spoken like this that we were lost for words. All the other staff were first class very polite and profesonal
We had dinner in the grill room on the evening which was excellant, and full yorkshire breakfast in the morning which was also very nice.
We would stop at this hotel again as it is a beautiful place and a good location and but would be prepared with an answer if spoken to like that again.
- Official Description (provided by the hotel):
- With stunning views of the Minster and the city’s ancient walls the Grand Hotel & Spa enjoys an enviable central location as York’s only five star hotel. Built in 1906 as one of the great railway buildings of York, the hotel’s graceful Edwardian architecture is complemented with fine dining and a luxurious spa complex that features an indoor pool and treatment rooms. All 107 guest rooms are individually designed and furnished to an extremely high specification, creating an indulgent yet unpretentious environment for both leisure and business travellers. And private dining facilities, an open air roof garden and elegant function rooms, provide a plethora of unique options for events and meetings. ... more less
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- Also Known As:
- Cedar Court Grand Hotel York
- Cedar Court Grand Hotel And Spa