We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Festive getaway”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Grand Hotel & Spa
Ranked #7 of 47 Hotels in York
Certificate of Excellence
Reviewed December 29, 2012

My wife and I have recently spent our christmas holidays at this hotel. What a great time we had the hotel we knew was great as it was our second visit, but the staff seemed to go that extra mile this time. Everyone is so helpful and friendly, nothing is too much effort. As part of our holiday package we had a meal in the grill room, this was absolutely cracking. We also got christmas lunch as part of the deal. Again everything was spot on, then on the Boxing Day there was a afternoon tea in the boardroom which was delightful. We both left the hotel totally relaxed and refreshed. To sum it all up I can't recommend this hotel highly enough it is an oasis of calm in the centre of York.

Stayed: December 2012, traveled as a couple
1  Thank Gareth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (4,064)
Traveler rating
Traveler type
Time of year
Language
  • More languages

3,047 - 3,053 of 4,066 reviews

Reviewed December 26, 2012

The staff at this hotel are some of the best we have encountered anywhere. They were cheerful, helpful and always had a smile. The front of house staff were particularly good. We had a full suite over Christmas which was lovely except for the view, or lack of it. It looked out onto the Aviva building and down into a yard where the dustbins and rubbish were kept. Also with the window open the air conditioning from the Aviva building was very intrusive. That said we had a superb bathroom which was bigger than some hotel rooms we have been in.
If you don't eat seafood, game or red meat you might find the restaurant menu a little limited, with no soup and only one chicken dish. What we had was good with a few little extras added for good measure. The food is not cheap, neither is the wine with the cheapest bottle costing about £25. But there again this is a five star hotel and those sort of prices are to be expected.
It has to be said that all these slight niggles were more than made up for by the staff.

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 24, 2012

Nice, smart hotel. The building has been converted from the old HQ of the North Eastern railway company, which makes the rooms unusual, characterful and big. We had a "basic" classic room which was still big, with a separate loo and bathroom, but absolutely no view. Used the pool before breakfast on the Monday morning and it was completely empty and very nice. Generally the hotel seemed very quiet. Staff very friendly and efficient, but we didn't eat in the hotel. Good place to stay in York, if you can get a reasonable rate.

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank When_is_next_trip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 24, 2012

We visited York last year where we got engaged. The hotel was superb then and it didn't fail to disappoint this year either. We booked a classic room (last year an executive) both are beautiful. I can't imagine what the suites are like!

The spa was just how I remembered, clean and peaceful - pure relaxation. I went early in the morning as I prefer it to be quieter,
Staff were really friendly and the breakfast was delicious.
Can't fault this hotel at all. It certainly deserves all the awards in their already full cabinet.

  • Stayed: December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Loopylane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 22, 2012

Booked this hotel the weekend before Xmas to spend time in York and take in the festive sights! This hotel is expensive, as is everything in it. However, it IS the best hotel in the city. Great rooms. Very friendly staff. Exceptional service. The swimming pool/spa is fantastic and the location means the car gets a break! It can't be faulted except.......No Christmas tree and next to no decorations!?....Trowell Services on the M1 was more festive! Such a shame as it would of turned a great weekend into perfection. Come on guys...dec up!!

Stayed: December 2012, traveled as a couple
2  Thank Turbinetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2012

As you might expect of a hotel billed as 5* the quality of service, rooms, food etc was generally pretty much on par. A few things weren't however quite up to the mark....
Mistakes made over breakfast orders
Central heating in the (deluxe) room was broken
Meal in the Grill Room Restaurant was returned to the kitchen as 'cool/coldish' when it arrived.
The main concern - the central heating (during a pretty cold spell of weather)....this was rectified by switching us to a full suite for the remainder of the stay at no cost to us. However, a fairly noticable leak from the overhead window in the corridor of the lounge created something of a pool on the carpet - again this was 'fixed' once reported to reception.

The restaurant billed as a 2 Rosette Award. My experience didn't feel like that and at £100 for 2 courses x 2 and glass of wine x 2, I thought the experience overpriced. I dont expect a meal to come from the kitchen of this calibre and arrive somewhat cool.
Disappointing really...

On some of the plusses, the concierge service was very helpful - as should be, of course. Some, more pleasant than others....

As ever, it is the staff on the day who leave the impression with you about how they represent their establishment - some were excellent....some possibly, just having the off day.

Room Tip: If room views are important...some have views towards the minster and city walls and even better the...
See more room tips
  • Stayed: December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Celtic-Wanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 20, 2012

I feel like my review will sound really picky, but I think that's because I paid £260 for one nights stay and really expected perfection in a five star hotel. Whilst it was nice, it certainly wasn't worth the money. Don't get me wrong, the building and staff were great, the hotel is decorated to a really high standard and is beautifully presented. Our room was large and the bathroom was great, I particularly liked the fresh coffee and the molton brown products. However, there were some niggles; the spa looked lovely but was full of noisy children, there were no seats as towels and robes covered every surface, there was free water but the cups had run out and there were only dirty cups left nearby - we asked for more but they never arrived and given we couldn't sit down, and we couldn't get anything to drink (which meant I didn't fancy a sauna or steam), we just went back to the room. The turn down service is expected in a 5 star, it was nice that there was a molton brown product instead of a chocolate on the pilow, but we got 1 to share between the two of us which seemed pretty stingey to me. At breakfast, we arrived and were told the buffet would be topped up soon, so we waited with juice and coffee, after 15 minutes there was still no croissants, pastries etc so we asked a waitress; "oh yes, we don't top the buffet up because there's only you and two other tables in here now, I'll go get whatever pastries you'd like" - she could have mentioned this when she served us juice 15 minutes earlier. It all sounds picky, but this was a Christmas present break away and for that amount of money I just didn't appreciate all the little mistakes. Hotels in York are poor and expensive, but I'd stay at the Hilton next time for good service at a price you expect to pay.

  • Stayed: November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank alwaysonholiday24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these York hotels
1.9 mi away
Middlethorpe Hall & Spa
0.6 mi away
Hotel Indigo York
Hotel Indigo York
#3 of 47 in York
1,438 reviews
0.1 mi away
The Principal York
The Principal York
#12 of 47 in York
1,437 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
The Parisi Hotel
The Parisi Hotel
#1 of 47 in York
660 reviews
0.4 mi away
Hilton York
Hilton York
#39 of 47 in York
2,923 reviews
0.5 mi away
Hotel du Vin York
Hotel du Vin York
#17 of 47 in York
1,535 reviews
Show Prices
Show Prices
Show Prices

Been to The Grand Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Grand Hotel & Spa

Address: | Station Rise, York YO1 6HT, England (Formerly Cedar Court Grand Hotel & Spa)
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in York
#3 Romantic Hotel in York
#3 Spa Hotel in York
#3 Family Hotel in York
#4 Luxury Hotel in York
Price Range: $183 - $521 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Grand Hotel & Spa 5*
Number of rooms: 107
Official Description (provided by the hotel):
With stunning views of the Minster and the city’s ancient walls the Grand Hotel & Spa enjoys an enviable central location as York’s only five star hotel. Built in 1906 as one of the great railway buildings of York, the hotel’s graceful Edwardian architecture is complemented with fine dining and a luxurious spa complex that features an indoor pool and treatment rooms. All 107 guest rooms are individually designed and furnished to an extremely high specification, creating an indulgent yet unpretentious environment for both leisure and business travellers. And private dining facilities, an open air roof garden and elegant function rooms, provide a plethora of unique options for events and meetings. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity, Cancelon, Hotwire, getaroom.com, Orbitz, TripOnline SA, HotelQuickly and Cheap Tickets so you can book your The Grand Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Cedar Court Grand Hotel And Spa
Cedar Court Grand Hotel York

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing