We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Amazing food, super amazing staff”
Review of Mumbai Lounge

Mumbai Lounge
Ranked #71 of 916 Restaurants in York
Certificate of Excellence
Price range: $20 - $40
Cuisines: Indian
More restaurant details
Restaurant details
Good for: Romantic, Large groups, Special occasions, Business meetings
Dining options: Lunch, Late Night, Breakfast, Dinner, Delivery, Reservations, Takeout
Reviewed February 28, 2013 via mobile

This was our 2nd visit to mumbai lounge and it just keeps getting better. My wife booked a table while we were visiting york for my birthday and we were treat like royalty. Our table was decorated with birthday balloons it was lovely. We had poppadoms and pickles to start, we both went for chicken dishes for mains and they were both super, the chicken just fell away on my fork it was so fresh. The naan was huge, so much so we asked for it to be bagged up for later. All staff were very attentive, genuinly friendly and made us feel so special. They even brought me out a birthday cake and sang happy birthday. I cannot thank the staff enough for making our night out so special. Thank you to all at mumbai lounge.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Pallionlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (2,079)
Traveler rating
Traveler type
Time of year
Language

1,529 - 1,533 of 2,080 reviews

Reviewed February 26, 2013

i've been to Mumbai Lounge before and was good but on this occassion was bad and i dont think i will be back. As a vegetarian i ordered a carry out for 6 people. All ordered vegetable pakora but several bits of pakora were actually chicken, all mixed in together. We also ordered and paid for cucumber Raita which was missing from the order and a vegetable Zalfresi should contain at least some vegetable other than onion. Not good.

4  Thank Stefan_Russell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MumbaiLounge, Manager at Mumbai Lounge, responded to this reviewResponded February 28, 2013

I'm truly sorry for the mix-up that happened with your order. We accept the responsibility for what happened, but in mitigation it was a VERY busy night in the restaurant and there was a lot of background noise. I took your order on the phone myself and remember querying the vegetable pakora order, stating that we only do a mixed pakora and explaining that as well as vegetables it contained chicken. Regarding the jalfrezi dish there was perhaps a bit of confusion over it initially being king prawn, but that does not excuse the lack of other vegetables.

As a progressive establishment that prides itself on customer service, we are all horrified that this happened with your order. In our defence we are predominantly an eat-in restaurant as you know, and takeaways are a very small part of what we do, and consequently we perhaps make a mistake from time to time. But we learn from them in order to improve as an organisation.

Next time you want a takeaway, we would ask you to give us another try. When you phone in your order, use the same name as your TripAdvisor account and we will do your meal 'on the house'. All of my staff are aware of your situation, both the problem and this solution, and we would like to have the opportunity to regain your trust and your future custom.

Please accept our sincere apologies. We hope to hear from you again and to see you once more in our establishment.
Kind regards

Rakib Ali

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2013

Recently visited York wich we come to regular , never been to Mumbai lounge before , the receptionist in hotel 53 recommended it . We were not disappointed , the food was the best we've eaten it was amazing ! Will defo b back ;))))

    • Value
    • Atmosphere
    • Service
    • Food
Thank Angell18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2013

Went in a large party on a friday night and there were quite a few other large tables so the service was a little on the slow side which can be expected but we couldnt fault the food. Only drank iced water as i was driving but the jug was filled as soon as it got near the bottom without asking.

Thank BaxyYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

Called in one lunch time, the specials are really good value, reasonable choice set price menus each with 2 starters and 2 mains.
Staff helpful, if a little too quietly spoken.
Particularly liked the background music :-)

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank twooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Mumbai Lounge also viewed

York, North Yorkshire
York, North Yorkshire
 
York, North Yorkshire
 

Been to Mumbai Lounge? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing