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“Avoid restaurant at ALL costs!” 1 of 5 bubbles
Review of Bagdale Hall Hotel and Restaurant

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Bagdale Hall Hotel and Restaurant
Ranked #5 of 20 Hotels in Whitby
Certificate of Excellence
UK
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Avoid restaurant at ALL costs!”
1 of 5 bubbles Reviewed November 7, 2009

The Hotel looked great; it is a shame the whole experience was terrible.

After being told to 'book early to avoid disappointment', we arrived at 8pm with no other customers present, this should have set alarm bells ringing straight away.

We were soon rushed through ordering our wine and meals, food was rushed out and after asking to slow the service of food, we were finished by 8.30 pm, appetiser, starter and main course.

Food was awful, the crab cakes were served swimming and overpowered in a cheese sauce. I choose a roast leg of lamb which was served with SALAD and KUMQUAT and GRAVY on the same plate. The plate underneath was also crusted with old and crusty food. I presume it had been stood on a filthy surface prior to serving.

Not once throughout the whole night was we asked if our meals were acceptable and when we did manage to explain all of these problems to the staff before paying the bill, all I received was an ‘okay’.

After sending a letter of complaint I never received so much as a letter or phone call of apology.

Avoid Bagdale Hall restaurant at all costs.

  • Stayed August 2009, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank johnboyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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585 reviews from our community

Traveler rating
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See reviews for
52
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
yorkshire
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed November 4, 2009

very friendly, especially the scottish house keeper who always met you with a smile and friendly chat. Accomodation clean and welcoming, lovely rooms, very oldie worldie !! intially room was cold but heating did come on later. Hot water at all times, breakfast was lovely. Dissapointed no mention or sightings of any ghosts despite haunted hotel websites stating that Bagdale Hall is haunted and it does come listed as one of the most haunted in that region.
other than that had wonderful night, is expensive but as a one off treat thouroughly enjoyed it.

  • Stayed November 2009, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank strika11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed October 10, 2009

We stayed at Bagdale during our trip to Whitby, with no previous experience of the place, just a recommendation by a friend. We stayed in the Lodge which was basic but clean and very comfortable. The hotel in general has a friendly and homely atmosphere and the staff were polite and hospitable.
If you are looking for a hotel thats perfectly situatued (close to town - 5 min walk), with all the amenities you would need for a break by the sea, then look no further!!
Thanks guys...

  • Stayed October 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ashleigh17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 bubbles Reviewed October 6, 2009

One thing I wanted to do on my holiday to Whitby was to have Sunday lunch at Bagdale Hall and I was looking forward to it. What a disappointment. First of all we arrived at 1.30 to find that we were the only guests there and we were the first customers of the day. (Lunch finished at 2pm). We ordered a starter and the roast beef dinner.

Starters were ok. However, the roast beef was very dry, the roast potatoes did not resemble a proper roast potatoes and were hard. The vegetables were undercooked and hard, especially the broccoli. Even the gravy was thin and watery. It tasted as if it had all come out of the freezer, no wonder there wasn't anybody else in there. Sunday lunch, not the hardest thing in the world to cook but this was horrible.

I had to leave more than half my dinner it was that bad but even when I complained I was still charged full price. It cost £30 for me and my boyfriend to have a starter each, roast beef dinner and a drink. I don't mind paying if its good but when its rotten it is just not on.

For Sunday lunch you would be much better off going to Greens on Bridge Street or White Horse and Griffin on church Street.

  • Stayed October 2009, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank SydneybeanManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed September 29, 2009

After 7 years of staying at the Bagdale it saddens me that the choices on the breakfast menu have been drastically reduced. It began with the shrinking of the sausage to a far inferior specimen followed by a total massacre- Kedgeree gone, Kidney Turbigo gone, fresh mango gone and to top it all the previously magnificent Bagdale breakfast no longer has haggis. I wanted to bring this up with the chef in the evening but apparently he has been banned from the bar. Come on guys bring back the offal.

  • Stayed September 2009, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gazza_ip24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobsmith
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 22, 2009

Location, location, location. Had a perfect weekend in Whitby that was made by the friendly atmosphere at Bagdale Hall. Would just like to thanks the friendly staff for doing some of my washing, I know that you did not have to do it! Thanks again I will be back with a group of friends!!!!

  • Stayed September 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BobsmithBobsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
northallerton
1 review
5 of 5 bubbles Reviewed September 18, 2009

We have been visiting Bagdale for two years now and its always an enjoyable experience! We have stayed in the lodge, which is basic accomodation, No 4 which is very nice and the hall itself which is our favorite! Much more than a room, a suite with olde worlde character and beautiful ornate fireplaces, along with four poster beds. The rooms have always been clean to a high standard and the bed made and room cleaned when we have stayed there for more than one night. Lovely friendly staff and nothing is too much for them, just ask!! The restaurant has a lovely atmosphere, again olde worlde and very cosy. You can have a leisurely drink in the very quaint bar before/after your meal (with log fire in winter months) or in the comfortable sitting area adjoining the restaurant. Food has alway been excellent and the breaksfast menu has so many choices you wont know where to start! Also very very tasty and nicely presented. Parking is very good and Bagdale has its own private parking area for residents. Just watch the seagulls!! Cant wait to go again.......

  • Stayed August 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NorthallertonJomac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bagdale Hall Hotel and Restaurant

Property: Bagdale Hall Hotel and Restaurant
Address: 1 Bagdale | North Yorkshire, Whitby YO21 1QL, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Whitby
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#2 Family Hotel in Whitby
#8 Romantic Hotel in Whitby
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Bagdale Hall Hotel and Restaurant 2.5*
Number of rooms: 26
Reservation Options:
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Also Known As:
Bagdale Hall Hotel
Bagdale Hall Whitby

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