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“Excellent Cottage”
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Chapel Cottage large family lounge with ample seating and big squishy cushions and gas stove
Bookings for this home are first-come, first served. Lock in your dates before they are gone
Chapel Cottage large family lounge with ample seating and big squishy cushions and gas stove
Chapel Cottage Exterior 10 minutes walk to the lovely beach Chapel Cottage back garden with patio furniture for barbacue's and a lovely glass of wine
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Very good
42 reviews
Chapel Cottage large family lounge with ample seating and big squishy cushions and gas stove
Chapel Cottage Exterior 10 minutes walk to the lovely beach
Chapel Cottage back garden with patio furniture for barbacue's and a lovely glass of wine
Chapel Cottage large country dinning kitchen seats 4, over looking the cottage garden
Chapel Cottage large country dinning kitchen seats 4, over looking the cottage garden
Gas Flamed fire for those snuggly nights on the sofa
Chapel  Cottage ground floor bathroom staircase leading to double…
Chapel Cottage Super King with canopy and abundance of cushions
Chapel Double Bedroom with relaxing Chaise Lounge
Adult sized bunk beds
Lots of cuddles for these lovely bears
Newly fitted fully tiled  bathroom suite with Shower
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Overview
Cottage -
2 Bedrooms, 1 Bathroom, Sleeps 4
Whitby, Scarborough District, North Yorkshire, England

Reviews from our community

Very good - based on 42 reviews
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Reviews from our community

Date | Rating
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airdrie
Level 4 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Not as expected at all.”
Reviewed July 20, 2016 for a stay in July 2016
2
people found this review helpful

After reading the reviews about the cottage I booked a long weekend. We arrived at 3:20 and yes we knew check in was 4pm but after a 5 hour drive from Scotland with our dog we just wanted to get in and settled. On arrival we were quickly followed by the cleaners who had arrived to clean the cottage. We're were politely asked to leave and return in an hour giving us a check in time of 4.25. It was pouring with rain at this point and we were in an area we didn't know but we left as requested. We arrived back at 4:10 to find the cleaners had left however we were met by the owner at the front door ad sung that the cottage was now "spotless" This couldn't have been further from the truth as my photos will show. The bathroom was the worst with the toilet and shower being particularly disgusting. I don't know if this cottage has ever been given a deep clean but I'd doubt it. I admit I had my suspicions that it would be cleaned properly given that the cleaners arrived 40 mins before check in to clean a 2 bed cottage and change 3 beds. In addition the overall condition of the furniture, the walls with missing plaster and unfinished plaster and paintwork did not give a positive first impression. I would like to add that I have e- mailed the owners twice and given them an opportunity to reply however they have not. I am not used to posting derogatory reviews however on this occasion I feel justified.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jul 24, 2016
Dear Mrs Gallen

As you would imagine I'm very disappointed with your review. However, this may not be for the reason you think.

You did not mention any these issues to us whilst you were at Chapel Cottage, only after you left.

Your comment was sent at 22.56pm on Monday 18th July. These were read on Tuesday 19th July and I immediately asked our service staff to let me know the circumstances on your arrival. Whilst awaiting this (and less than 24 hours after the first email) you sent me a reminder email on Wednesday 20th July giving me the "benefit of the doubt" as to receipt of the first email. I replied the same day, Wednesday 20th July (within 48 hours) that I was already looking into this and out of courtesy to both you and our service staff, I wanted full details and had asked them to let me have their comments so I could reply to you on my return to the office on Monday. You had this before you posted your review. Regardless of this and despite this, you posted your review.

You arrived at Chapel Cottage shortly before the service staff who arrived at 3:10pm (check in is 4.00 pm, as you acknowledge). The service staff did not ask you to leave and said you were very welcome to stay whilst they serviced the cottage (notwithstanding you were very difficult with them). It was not raining at the time.

There were two service staff joined by another shortly after. The service staff had just left before you arrived back at 4.10pm and you did not speak to anyone on entering the Cottage.

We are more than pleased to try and accommodate early arrivals if we can but we do need a request for this so that we can check that the service staff can alter their schedule to accommodate the request. We would have been happy to do this for you if you asked, which you did not.

The two photographs showing paint/plaster damage are correct. Earlier a guest had over balanced coming downstairs and damaged a small area of plasterwork to the stairs which has been temporarily repaired pending redecoration. There is also a small area of paintwork that has come off adjacent to the new front door. We are aware of both of these and have asked a local decorator to deal with these on a changeover day (asking him to be clear for 4.00pm), but he has yet to call and whilst it will be repaired shortly, we do not feel this in any way affects the enjoyment of the Cottage and Area.

We struggled with the other photographs you attached with your email, for a while. Our problem was we factually Know that the Cottage was fully and properly serviced when you went in. We then worked out when these photographs had been taken.

When the service staff initially arrived to clean the cottage, as it had been left by the previous holidaymakers (no doubt, and in fairness, in the knowledge it was going to be cleaned), your partner rushed into the bathroom and locked the door. The photographs you have put on the review are from that visit before the cottage was serviced and cleaned!

You had complained in your email to me that check in at 4pm and leaving by 10am was “ridiculous" (but it clearly lets you know these times on the booking form, as you acknowledge, to give the service staff time to do their work).

You had spoken to my secretary on the telephone shortly after 3pm on the day, asking if she knew anywhere you could wait (She pointed out the Fylingdales Pub which serves food/coffee and is dog friendly, 52 paces away) and Sue had returned your call within a few minutes of that, saying she was to visit the cottage and suggested you leave anything you wanted in the cottage whilst the service staff cleaned (notwithstanding the check in time and that you were also very difficult with her).

I was at Chapel Cottage that afternoon to leave a new BBQ that is in the rear garden and was sat in the Green Land Rover in the road when you arrived back. I was about to offer help as you seemed to have difficulty with our new “talking door” when you entered Chapel Cottage, without speaking to anyone.

We have for many years gone out of our way to ensure guests have a good stay. We need feedback on points we may have missed or inadvertently overlooked so we really do want people to tell us if there is something wrong. But I do not understand your motivation in, at best, your “misleading” comments and posting pictures of the cottage before it was serviced and claiming it was like this for your stay?

Regards,

Robert Crosbie
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mark2270
Sunderland, United Kingdom
Level 4 Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Excellent Cottage”
Reviewed June 26, 2016 for a stay in June 2016

Chapel cottage is an excellent cottage with a great garden for the dogs, very central to robin hood bay and Whitby. Flyingdale Inn just across from cottage serves excellent food and good pint. Very central to all area's with good public transport links and bus stop 30 seconds from cottage. will 100% book again.

How easy was it to book the property? How helpful were the directions to the property?
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Liked best: Central location and secure garden
Liked least: Nothing
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jun 27, 2016
Hello Mark

Thank you very much for your kind comments. Much appreciated. Pleased that you had a good stay. Look forward to welcoming you to Bumblewick Cottages in the future

Kind regards

Loraine Shelton
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
witch2014
Irvine, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Cosy wee cottage”
Reviewed May 17, 2016 for a stay in May 2016

Cosy wee cottage. Well it was really quite spacious. Lovely modern kitchen and bathroom. Great location, very nice pub just a few hundred yards away which served good food and allowed us to leave our car in their car park. Great location for walks with dogs. Enclosed back garden which was lovely to sit in and safe for our 2 little dogs. Whitby and Scarborough short drives away. Thoroughly enjoyed our short break and would visit again.

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Liked best: Quaintness of cottage.
Traveling group: Other
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
May 19, 2016
Hello Margo
Thank you for your kind comments. Really pleased that you enjoyed your stay. Hope to welcome you again soon. Kind regards
Loraine
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
milliesco...
las vagas
1 review
“BRILLIANT!”
Reviewed April 2, 2016 for a stay in March 2016

Great service. The cottage was very welcoming arrived early evening and the lights and heating were on so cosy and warm. The cottage was very clean. We had milk tea & coffee left for us which were really nice. Fantastic bathroom the shower was awesome. Great pub Fylingdales just over the road we ate there a few times really good food. Local shops nearby. We Walked down into Robin Hood's Bay it was beautiful. Visted Whitby cannot beat fish & chips on Whitby harbour along with our friends the seagulls!! All in all we had a great time, didnt want to come home.
Thank you Bumblewick Cottages

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Bedding & mattresses Kitchen & utensils
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Liked best: The welcoming warm & cosy Cottage
Liked least: Nothing It was all Great!!
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Apr 4, 2016
Hello Ashleigh
Thank you for your kind comments. Really pleased that you enjoyed your stay. Hope to welcome you again soon.

Kind regards

Sue
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vboy71
Sandbach, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Cosy Homely Cottage”
Reviewed February 22, 2016 for a stay in February 2016

Lovely cottage, fantastically placed for an easy 20 walk to Robin Hoods Bay. Cottage had all amenities we needed and the Wi-Fi was really useful for getting connected as the phone signal was pretty patchy.

We had a lovely quiet break, which was just what we were looking for.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
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Service
Liked best: Warm cosy living room with gas effect log fire.
Liked least: Canopy over the bed!
Traveling group: Young Children
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Feb 23, 2016
Hello Matt
Thank you very much for your kind comments. Hope to welcome you back again soon
Kind regards
Loraine Shelton
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ShepherdE...
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A cosy and comfortable stay”
Reviewed January 20, 2016 for a stay in December 2015

The cottage had been prepared in advance of our arrival and was warm and welcoming. The lounge was like a home from home with comfortable settees, a log burner and wifi. Eating in was easy as the kitchen was well equipped - everything we needed was there. The bathroom has recently been refurbished and we particularly enjoyed the large shower!
There is a secure back garden, but there are plenty of fantastic walks right on the doorstep and our dog enjoyed his weekend break just as much as we did.
The pub over the road is handy and accepts dogs in the lounge, but it is rather expensive both to drink and to eat. Whilst we did not eat there, it is very popular with locals so clearly the food must be good.
There is a local corner shop selling a small range of food and general stuff which we found handy and there is also a deli/takeway down the street which has a good reputation.
The weekend was quiet and thoroughly enjoyable and we would definitely go back again. The only drawback was the lack of parking. In winter, it was fine because there was a space on the roadside up the hill; however, in summer it may be fore problematic.
Overall, we had a great short break and would happily go there again if the opportunity arose.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: We could take our dog
Liked least: The lack of parking
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jan 26, 2016
Hello Elise
Thanks for the comments. You are right the Fylingdales is certainly at the top end of the "pub food" market, both in price but also in quality. We we have eaten there often and we have always had a good meal. It is very popular and one usually has to book ( particularly in the summer months). Car parking is remarkably consistent in the village ( unlike "Bay" ) and we always get parked close by no matter the time of year.
Glad you enjoyed your stay. Hope to be able to welcome you again.
Kind regards
Robert
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
yorkyboyE...
england
Level 5 Contributor
53 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Cosy character cottage”
Reviewed November 23, 2015 for a stay in November 2015

Superb location with all amenities, well equipped, great kitchen and bathroom, garden excellent for our four legged companion. Thanks to Robert et al for their kindness by offering their lovely little home from home in snowy Yorkshire ( or gods own county !!)
We will be back as soon as possible.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Cosy character
Liked least: Nothing
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Older travelers People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Nov 25, 2015
Hello Mike & Pam
Thank you for your kind comments. Very pleased to hear that you have enjoyed stay. Hope you welcome you back soon

Kind regards

Loraine
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Adults2
Children0
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