We are locals, visited this cafe with relatives and was ashamed that this was Whitby customer service! When asking for a coffee was told that 'machine had been cleaned, you'll have to have instant'.
Parasol removed from our table as we were sitting there, no explanation! Overheard the miserable server telling another waitress to 'get the people to move' (us - who were drinking drinks from this cafe).
All the serving was done with extreme bad grace
The only reason I have not rated it terrible is the location is lovely.
I would no go here again as I am taking a stand against this shocking standard of customer service.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.