We originally booked a 2 for 1 stay here back in May and paid in advance. Nearer the time of our visit we realised we need to arrive a day later than intended as we were attending our eldest son's graduation. I spoke to a very helpful girl at the hotel and she moved our dates forward and confirmed there would be no extra to pay.
On arrival I mentioned to the man at check in how helpful she was regarding our date change, this seemed to set in motion a change in attitude where he went off to check our booking we were firstly told we had only paid for one night, then that we had not paid sufficient deposit. Eventually he agreed everything was ok but I had the impression he felt we were out to con him, not a pleasant situation.
Normally when we visit our elder son we stay in the Premier Inn in Duke Street and cannot praise them enough, but as we had our 17 year old with us we booked a family room here.
At check out the scenario was repeated stating I had only paid for one night. I was not asked whether we had enjoyed our stay and because I found the attitude so intimidating I omitted to complain about the state of the carpet in the room resembling a murder scene covered with blood, red wine or food spills.
Not a good experience and our on next visit to Norwich we will be back to the Premier Inn.
- Official Description (provided by the hotel):
- This contemporary, stylish, award winning hotel (Hotel of the Year 2011) is the perfect property for business and leisure guests visiting historic Norwich. Holiday Inn Norwich City is the newest full service property in the city and has 150 air conditioned, light, modern bedrooms all of which are non smoking. Many of the rooms offer a pitch view of Norwich City's premier league ground and with a mix of executive, suites, standard, twin and accessible rooms we can offer something for everybody. The hotels atmospheric bar is a meeting place for everybody and serves a superb selection of wines, beers, bar snacks or full meals from our dine anywhere menu, or dine in style in our superb restaurant, the choice is always yours. Thinking of exploring? The hotel is in walking distance of Norwich's two cathedrals, its stunning Castle dating back to the Norman Conquest and the superb Norwich Lanes for individual bespoke shops. Alternatively head for the Chapelfield Shopping Centre with over 90 well known outlets making it a shopping paradise and placing Norwich in the top 10 of UK shopping destinations. With only a 5 minute walk to Norwich station leave the car at the hotel and let the train take the strain and visit the beautiful North Norfolk coast, the delightful Norfolk Broads or the seaside resort of Great Yarmouth what could be easier? ... more less
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- Also Known As:
- Holiday Inn Norwich City Hotel Norwich
- Norwich Holiday Inn