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“A Good Business Base”

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Holiday Inn Norwich City
Ranked #8 of 50 Hotels in Norwich
Certificate of Excellence
Wigan
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“A Good Business Base”
Reviewed March 27, 2012

Strangely located adjacent to one corner of Carrow Road stadium, Holiday Inn caters predominantly for the business traveller (and presumably travelling football fans during the season). It’s not going to win any prizes for beautiful location, but the area is perfectly safe to walk around. Having said that, Norwich is a surprisingly beautiful city – don’t let Alan Partridge put you off, Norwich is well worth a visit as a city break, and despite it’s business clientele, Holiday Inn is well located to visit the city.

Not the largest of Holiday Inns, but very friendly and helpful reception staff at check-in.
Must have a new chef who is keen to shift some experimental Moroccan cuisine, as I was asked by no less than three different people if I wanted to book a table for the Moroccan night, before I had even reached the lift! In fact I did not dine in the hotel, as the city is only a short walk away (past the railway station and aim for the cathedral spire – easy!) and there is a good selection of restaurants there.

Rooms are spacious and clean. If they have not been recently refurbished, then they are certainly wearing well, as I could not fault the standard of decor or maintenance. TV has a limited number of satellite channels, but enough to keep you entertained – if you’re visiting this hotel just to watch TV, then you are sadder than me, and that’s saying something!
Bathroom is clean and spacious too – separate large shower (none of your “over the bath stuff”), so great for those who prefer a shower.

Breakfast is buffet style – nothing special, but selection of hot and cold foods available – certainly good enough for me. What did annoy me, however, was cost of breakfast. I noticed that I had paid £16 over the basic “Room Only” rate to get B&B rate. However, there is a sign at reception saying that Priority Club card holders can get a “breakfast voucher” for £11. I only noticed this after I checked out – not much difference for an individual, but if you’re a family, it all adds up.

Overall, it’s a good hotel – I have stayed here before and will do so again, so I guess that’s a recommendation.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Isaac-Kite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill H, General Manager at Holiday Inn Norwich City, responded to this review, March 28, 2012
Thanks for your review I really appreciate it. It was our first Moroccan night hence the enthusiasm to book people in for it! It was very successful and went down well with our clients who we try and offer a varied menu to alongside our core menu. Our food is freshly prepared and good value for money so next time you stay give us a try.

I'm can't comment on your breakfast rate but it seems wrong to me! Next time you stay call into my office which is right next to the reception desk and we can recall your bill and check it and ammend as is required.

The hotel is 150 bedrooms so quite deceiving when you first look at it and its the second largest in the Norwich area. It's been open over four years and not refurbished we just all look after it really well and for our efforts we won Hotel of the Year, Reception Team of the Year and Housekeeping Team of the Year on the 23rd March 2012.

The city is stunning and steeped in history dating back to the Norman Conquest, Norwich Castle was actually built by the Norman's. Next time you visit take a trip up to the North Norfolk coast it's only a 45 minute drive away but there are some stunning areas of natural beauty, huge expanses of wonderful beaches and delightful villages.

Thanks again for your review all of the team see them and discuss them and please do call in and see me to resolve you rate issue on your next visit.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (243)
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Bridgend, United Kingdom
Level Contributor
58 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed March 26, 2012

The hotel is in a good position only a 5 minute walk from teh railway station and in one corner of Norwich City Football Ground. The check-in was efficient, the room on the 4th floor was spacious and clean. for the price. Wodd definately stay here agin if visiting Norwich.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adrian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill H, General Manager at Holiday Inn Norwich City, responded to this review, March 28, 2012
Thanks very much for your comments about our hotel. We strive to ensure that people can relax and enjoy themselves from the moment they check in until their departure and we seem to be achieving our goal.

Your review as all others are discussed as soon as they are posted so thank you again for helping us to achieve the results we are achieving.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagoa, Portugal
Level Contributor
178 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed March 26, 2012

The problem with Norwich is that it has very few modern hotels, and however good a modernisation of an old property is, it’s never the same as a purpose built hotel. Once this property opened, it outshone anything else in the area; it’s not only modern and spacious, but very reasonable priced. It’s an unusual idea to build a hotel into a football stadium, some rooms overlook the pitch, but it works. Breakfast is good, although it’s usually a buffet, if there are only a few guests, they will still cook you a fresh breakfast. Dinner is not so impressive, but Delia’s is just the other side of the stadium, but book first. Staff are super friendly and helpful and the rooms are spacious and well equipped. Plenty of car parking, but you really need a car to get into the city centre; otherwise it’s a 15 minute walk. This is far far the best hotel in Norwich, look no further. It’s well worth one star more than it has. If you are travelling by rail, Norwich station is 5 minutes away.

Room Tip: They are all good, you can ask for a room overlooking the football pitch, but it costs extra. The ex...
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  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaulAlgarve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill H, General Manager at Holiday Inn Norwich City, responded to this review, March 27, 2012
Thanks for posting your review and for the very positive feedback you have given us. We do the buffet breakfast for speed of service as I'm sure you understand as we do on average 110 plus breakfasts each morning. We are constantly striving to enhance our guest dinner experience and to this end we now offer homemade pizza, a carvery and Moroccan specials alongside our core menu all of which are being well received. I hope on your next visit you get to try one of our new dishes and enjoy it as much as our other guests are. Thanks again for your comments we really appreciate you taking the time to let us how we are doing.
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Earth
Level Contributor
146 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed March 26, 2012

Having recently stayed at the other Holiday Inn in Norwich and been disappointed with it I was happy to return to the Carrow Road HI.

I had a pitch view room on the first floor. The room was, as usual with HI's, very clean and had a nice desk from which to work in the evenings.

The bed was large and comfortable and I slept very well. The room was made up well each day with the bed being made with what my wife calls "hospital corners" ie the duvet being tucked and folded.

I ate in the bar area each night which is clean with a TV at each end so you can watch whatever sports they are showing. The food at this HI is much much better than most other HI's I've stayed at and is better value too. Is this Delias' influence? The bar is ok with the usual selection of drinks and spirits. Table service can be a bit slow when they are busy.

Breakfast was very good but not all items were available from 630 when the breakfast service starts. However, the waiting staff offered to bring the items I wanted before everything was put out.

Car parking is round the side of the hotel and they charge £4.95 per night for it. I think it's a bit cheeky to charge for parking when in reality the customers don't have much choice about it. Anyhow just be prepared for this on your bill unless your room rate includes it.

All the staff were cheerful, polite and helpful.

Defintely preferred over the other Norwich HI. Consider Marriott Sprowston Manor as an alternative for business travellers.

Room Tip: Probably avoid rooms near the lifts. Check beforehand if there's a football match on as the hote...
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Des_Gruntled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill H, General Manager at Holiday Inn Norwich City, responded to this review, March 27, 2012
Thank you for your very positive review about our hotel. We always try and give 110% to everything we do and this shows in the great feedback we are getting through TA.

I've spoken to the breakfast team about the missing items and this should not be an issue for you on future visits! Our food is our own creation and whilst Delia is around the corner we design our own menus and cook our meals to order but thank you for giving us a "Delia" accolade.

Unfortunately the car park is owned by the football club so hence the charge. Sorry!

Whilst "Lift" rooms can be percieved as noisy please see other reviews about how quiet they are and they have great views of the football pitch so worth a go next time! Match days do get busy but there is a superb atmosphere around the hotel and we parking attendants working throughout to ensure wherever possible all of our guests are parked up within our car parks as they arrive.

Hope my feedback helps for future visits and thanks again for your review of our hotel.
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London, United Kingdom
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 24, 2012

The rooms are very comfortable although the choice of TV chanels is limited, thet don't even have a full set of free view chanels. The breakfast is first rate.
However you should avoid the restraunt, there is a large selection within a five minute walk.
On Saturday evening we and another couple went down there and had to wait an age and then
some items from the menu were missing. The next day being mothers' day we were advised to book up and make our selection from the menu which we did. When we wnt down at 1 p.m. there was only one other group there. This seemed odd for mothers' day lunch time. After a long wait we were served, the portions were generous but the beef was very tough. After another long wait for desert we were told that the items which we ordered the night before had sold out. The one redeming feature was that they produced a bunch of flowers for each of the two ladies.

Room Tip: It depends on if you are a football fan if Norwich are playing at home.
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  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ibanda_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill H, General Manager at Holiday Inn Norwich City, responded to this review, March 28, 2012
Thank you for taking the time to post your review and apologies for the terrible service you received in our restaurant on both visits. This is not a normal occurance and there was no need for it to happen. I have spoken to Chef and his team and the restaurant team and both departments have asked to be associated in my apology for the poor service they offered. Whilst there are a number of restaurants close by we do normally offer really good high quality food at very good value for money so on your next visit please give us the benefit of the doubt and try our restaurant again, it is as good as the breakfast! The TV channels will be upgraded in the next 6 weeks as will our wifi and radio channels. Thank you again for your review it is very useful to me and the team.
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Manchester
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed March 19, 2012

From the minute you turn up at the door to leaving the service is excellent and the staff so friendly which is what you need after a 5 hour drive. We had ordered extra pillows but I forgot to state not feathers and we got feathers I asked reception to change them and they apologised for the inconvenience the breakfast is amazing everything you need in a relaxed setting and great staff again

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank simples-peoples
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill H, General Manager at Holiday Inn Norwich City, responded to this review, March 26, 2012
Thanks for taking the time to post your review it's greatly appreciated and we are delighted you enjoyed your stay with us.
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Ipswich, United Kingdom
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 18, 2012 via mobile

An efficient, quick and pleasant check in soon found us in our room which had a great view of Norwich City FCC pitch. There was no game on, but I can imagine what it would be like on a match day.

The room was clean and well presented. The two beds were comfortable and the small touches like the marked hard and soft pillows were a welcome addition. The front desk organised a taxi for us to get into the city which arrived promptly.

Overall a great hotel for the price and we'd definitely consider staying here again.

Stayed March 2012
Helpful?
Thank Crangelag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill H, General Manager at Holiday Inn Norwich City, responded to this review, March 26, 2012
Thank you for your review. And yes your right match days are fantastic and definitely worth a return visit to watch a Premiership game from the comfort of your own room. We are pretty sure this will be happening next year as the Canaries look like staying up!
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Additional Information about Holiday Inn Norwich City

Property: Holiday Inn Norwich City
Address: Carrow Road, Norwich NR1 1HU, England
Phone Number:
Location: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Norwich
#5 Romantic Hotel in Norwich
#7 Family Hotel in Norwich
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Norwich City 3*
Number of rooms: 150
Official Description (provided by the hotel):
This contemporary, stylish, award winning hotel (Hotel of the Year 2011) is the perfect property for business and leisure guests visiting historic Norwich. Holiday Inn Norwich City is the newest full service property in the city and has 150 air conditioned, light, modern bedrooms all of which are non smoking. Many of the rooms offer a pitch view of Norwich City's premier league ground and with a mix of executive, suites, standard, twin and accessible rooms we can offer something for everybody. The hotels atmospheric bar is a meeting place for everybody and serves a superb selection of wines, beers, bar snacks or full meals from our dine anywhere menu, or dine in style in our superb restaurant, the choice is always yours. Thinking of exploring? The hotel is in walking distance of Norwich's two cathedrals, its stunning Castle dating back to the Norman Conquest and the superb Norwich Lanes for individual bespoke shops. Alternatively head for the Chapelfield Shopping Centre with over 90 well known outlets making it a shopping paradise and placing Norwich in the top 10 of UK shopping destinations. With only a 5 minute walk to Norwich station leave the car at the hotel and let the train take the strain and visit the beautiful North Norfolk coast, the delightful Norfolk Broads or the seaside resort of Great Yarmouth what could be easier? ... more   less 
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Also Known As:
Holiday Inn Norwich City Hotel Norwich
Norwich Holiday Inn

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