Having stayed in Holiday Inn's all round the country and my daughter also an employee for the IHG brand, I thought nothing could go wrong by staying at this hotel...
On check in, the young gentleman on reception greeted me rather abruptly by saying 'Amanda, I presume?' .. I must have been keeping him waiting. Delightful gentleman which I was to meet again on check out the following day. After checking into my smoking room, which I did book, I tried to open a window to let some air in this stuffy room. Alas, I could not open the windows at all throughout the course of my stay. So ofcourse, I turned to the air con to cool the room down. Disaster strikes again as the air con failed to turn on at all. After the room becoming exceedingly hot with no source of air coming from anywhere I decided to make a cup of tea, as any person would after a long day of driving and conferences. The kettle and cups were there, great, it wasn't all bad. But was there any tea bags? Coffee sachets? Milk Cartons? Ofcourse there weren't. After trying to contact reception several times to rectify this issue, I simply gave up and went to bed.
And then we come to my check out experience, which I have to say was dismal. The same ''lovely'' gentleman that checked me in was also checking me out. Upon my arrival at the desk, I was greeted by him in a better mood than the night before thank god, however he never asked how my stay was or confirmed what I had on my bill, simply asked for my card and entered the amount. I tried to express my concerns over my stay whilst paying and he just completely dismissed anything I said with 'Well... have a nice journey back home'
I would of settle for a little sympathy from him even if it was forced, but no nothing. The amount of training that gentleman will need on customer service is rather large. I have never experienced such an awful stay in all my time staying at the Holiday Inn, and dare I say perhaps The Premier Inn would have been more appropriate!!!
- Official Description (provided by the hotel):
- The Express by Holiday Inn Norwich is a new 78 bedroom hotel on the Norwich Sports Village Complex. This Modern Hotel hosts a neighbouring Esporta Health and Raquet Club, the Royal Norfolk Golf Club, and the only Ice Rink in Norfolk, Ice Experience. All our guests can take advantage of all the facilities at the Health and Raquet club Swimming, Gym etc, for a daily fee as well as enjoy a round of golf or take advantage of our special GOLF BREAK Package contact our reception for special rates.Also enjoy ice skating at the Ice Experience. Our guest can take advantage of our rail/airport Courtesy Shuttle bus which runs daily and can be booked at reception from 8am - 9.30pm. The Express by Holiday Inn is located 2.5 miles from Norwich City Centre and 1.9MI from Norwich International Airport just off the A140. The hotel has been designed to combine contemporary design with comfortable accommodation and value pricing, catering for both business and leisure travellers. Each of the 78 bedrooms has a desk area with high speed internet access, direct dial telephone, tea and coffee making facilities, flat screen TV with satellite channels and an invigorating power shower. Our rates include Continental Breakfast which is served in the Great Room which is also a relaxing and informal place to unwind with a drink from our bar or to enjoy a Light Snack from our evening menu. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Norwich Hotel Norwich
- Holiday Inn Norwich
- Norwich Holiday Inn