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“Over-cooked pizza and poorly trained staff. Not impressed!”
1 of 5 bubbles Review of Pizza Hut

Pizza Hut
Ranked #624 of 817 Restaurants in Norwich
Cuisines: Pizza
More restaurant details
Restaurant details
Good for: Families with children, Kids
Dining options: Dinner, Lunch, Accepts American Express, Accepts Mastercard, Accepts Visa, Buffet, Digital Payments, Free Wifi, Full Bar, Highchairs Available, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible, Wine and Beer
Norwich, United Kingdom
1 review
“Over-cooked pizza and poorly trained staff. Not impressed!”
1 of 5 bubbles Reviewed March 31, 2014 via mobile

Picture this...two young teenagers decide to order pizza in a fairly empty restaurant and it takes ages to receive their order and when they do, it is very over-cooked and the wrong size. They had asked for a regular pizza on 3 occasions, knowing their budget was fixed, and the waitress then charged off to the kitchen saying, that,s a large then, yeah? I spoke to the manager who was very unwilling to help and obstinate about not giving a discount for the incorrect order. Eventually, after 15 minutes of negotiation, he reduced the price but with no apology or courtesy whatsoever. Awful customer service...worst I've experienced for a long time. Go to one of the more thriving and buzzing restaurants to eat in that area...there's a reason they are full and Pizza Hut is not.

Visited March 2014
Helpful?
Thank G B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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63 reviews from our community

Visitor rating
    9
    16
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    5
    23
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Worstead, United Kingdom
Level Contributor
92 reviews
55 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
“Not bad..”
3 of 5 bubbles Reviewed February 3, 2014

If all you want is a pizza and a sit down to discuss why Norwich had lost again at home, Pizza Hut is for you..

Visited December 2013
Helpful?
Thank Sarek12000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
1 review
“rude staff, poor service and cold food”
1 of 5 bubbles Reviewed December 30, 2013

My friends and I had a day out in Norwich and decided to go to pizza hut for lunch. We walked in and there was no-one there to give us a table so we asked for a table and were told they would be right with us in a few minutes. It felt like we were being completely ignored. We waited for approximately 50 minutes to get a table, we walked through to the end of the resteraunt to find about 6 tables completely free! we didn't understand why getting a table took so long! We went for the buffet option and were told that the drinks were included free but when we received the bill they charged us for the drinks! we were not happy with this and clarified it with a member of staff and were given an extremely rude reply. The pizza was also cold. We then had to wait 40 mins to pay the bill, so we went up to the bar to ask to pay our bill and were told to 'sit down and we will come to you when we are ready' THIS WAS JUST NOT ON! Many other tables paid their bills before us even when we got given the bill before them! Not happy at all with the service and the attitude of the staff.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Elzp123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bury St. Edmunds, United Kingdom
Level Contributor
66 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Great place for family meal”
5 of 5 bubbles Reviewed November 9, 2013

Went here with the family.

As usual, good menu, good service, and friendly staff. Well done Pizza Hut

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Ma_Wallace44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
75 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
“Riverside Pizza Hut Norwich”
4 of 5 bubbles Reviewed July 18, 2012

Wanted a quick meal before going to the Cinema on a Friday night. Pizza very tasty as was the cookie dough, service very efficent. Does what it says on the tin, always rely on a Pizza Hut for good service. I dont think Pizza Hut is as good value as it used to be.

  • Visited July 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Louise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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