We stayed at the oaklands hotel as guests at a family wedding. Almost all the family booked rooms of varying size and costs, almost all of us experienced some sort of problem during our stay. Problems started on arrival. We had all been told via telephone and email that because check in time clashed with the start of the wedding ceremony, and because we had to travel quite a distance we would all receive early check in at no extra cost, we were assured a note of this would be made and our rooms would be ready between 10am and 12 noon. Charges would be wavered as none of our party were ever made aware of extra charges at time of booking months prior. On arrival a male manager was called to reception, he told us we all had to pay an extra £20, there was no note on the system, the charge is always put onto accounts and never levered. He continued to tell us that nobody would have told us this information ( so calling us liars) and that he is the only staff member with the authority to cancel the charges, which he was unwilling to do. So £100 extra handed over we begrudgingly checked in. We also found the whole process of having to pay for your room on check in before even seeing your room a little odd, we would later discover why. Filthy rooms, with mould on walls and peeling wall paper were what greeted many of our party, these were not the rooms shown to the family when initially booking the wedding! The smell of damp was obvious, filthy bathroom floors and broken beds, not the sort of service you expect when paying £120- £170 per night!!! Waiting staff and bar staff were all polite and done a great job looking after us all throughout the day and evening, they truly are the hotels only credit. Being the sort of family we are we didn't let the poor service by management and our less than satisfactorily rooms hinder our celebrations and we continued to have a fabulous day. The next morning the same male manager ignored all the wedding party including the bride and groom, he never thanked us or enquirer after our stay. Unfortunately the newlyweds daughter was unwell and they had to arrange a trip to hospital, no help was offered by staff. Nobody was offered help with luggage or with all the gifts and flowers that needed to be packed into cars. Not a single thankyou offered for using The Oaklands for the location for their special day. Another grievance had was that staff removed the bottles of wine off the dinner tables that had been paid for as part of the wedding package and went on to put them behind the bar and sell them on! The Hotel is very run down and dirty in some places, it is in need of a serious make over. The real problem that needs addressing in the poor customer service and attitude of management, it really left us disgusted. the rooms are well over priced, and some are clearly not even suitable to have guests staying in them due to the health dangers they pose. Will definitely not be staying there again!!!!
- Official Description (provided by the hotel):
- A warm welcome awaits you as we invite you to join us at the Oaklands Hotel Norwich and enjoy the charm of a family owned hotel combining a modern style with a great location. The hotel has recently completed a major refurbishment of their dining room and bar including an extension featuring a sky line and byfold doors leading onto the stunning new terrace. All bedrooms have also been refurbished offering an array of modern and stylish rooms with a unique finish. Situated on the outskirts of Norwich (just over one mile from the City centre), the Oaklands Hotel provides a unique and relaxed atmosphere. Comfortable and relaxed surroundings, a variety of bedrooms to suit all guests, chilled out bar and terrace, beautiful grounds overlooking the Yare River Valley and ample parking all combine to offer the perfect backdrop whether you are visitng for a leisure break, business or a wedding. A visit to the Oaklands Hotel is always a memorable one whether your stay is for business or pleasure, for a formal occasion or one of our fantastic breaks. A friendly welcome and attentive customer service, comfortable and uniquely decorated bedrooms and delicious food is what we offer our guests - and the reason why they return time and time again. And, you don't have to be staying the night to enjoy our charm - join us for breakfast, afternoon tea, lunch or dinner - or just take time out to chill out in our stunning bar or beautiful terrace with an ice-cold drink. Breakfast is included in our bedroom rates and we also offer guests free car parking and free internet access. We're sure you'll want to come back for more. ... more less
- Reservation Options:
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- Also Known As:
- Oaklands Hotel Norwich