On arrival was surprised to see the front of the hotel was covered in scaffolding, not a great start. However, reception staff on check in were friendly and welcoming. We had a special rate which meant we were given a room upgrade; if this was the upgrade I hate to think what a standard room would have been like! The room was very tired looking and the bedside cabinet drawer wouldn't close (something a previous guest has mentioned on TA) and there was scaffolding and workmen outside the room, who could see into the room. We requested a change of room, which we were given. This room was better but, again, curtains and carpets were tired looking and old. Also the bathroom window lock was broken so we couldn't close the window and, as the weather had turned very cool, did not make for a happy bathing experience!
The breakfast was enjoyable.
We were out of our room from 9am to 2pm but on our return the room still hadn't been made up - not a good reflection of the housekeeping.
Despite having booked and paid for a 2 night stay, we decided to check out a day early but staff on reception were totally disinterested as to why we were leaving. We would have expected someone to wonder why we would forfeit the cost of a night's stay by leaving early or, at least, to ask how we had enjoyed our stay.
Only good things about the hotel were the location, which is very central, and the free parking. Definitely not a 4* hotel and we would not recommend.
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- Also Known As:
- Maids Head Norwich
- Hotel Maids Head