Tucked away up on the top floor was a perfectly adequate single-bed room. I was surprised, and pleased that the bed was a small double rather than narrow single and was very comfortable. The room was small but OK for one person. It had everything you would want.
On the basis of the room I should be raving about how good it all is, but I arrived after a long tiring journey and found the 'maze' of the hotel layout very difficult to negotiate. It's a historic old building that has been added onto over the centuries, so you have to expect a lot of stairs, corridors and different levels, that's all part of its charm. I just would have liked a bit more help from the reception staff and having read all the nice reviews about the staff perhaps expected it!
That said, I did find the staff in the restaurant and at the function I attended very pleasant - well except for the obviously stressed member of waiting staff who was quite opinionated with a fellow guest who did not want to eat the chicken at the set meal. He loudly told her off for having the fish starter (she didn't know there was an option) and continued to berate her saying she was pescetarian NOT vegetarian!!! Quite funny but embarrassing for her!
We, like another reviewer experienced rather dry bread for the sandwiches, and the addition of odd cakes that has sort of gone soggy and disintegrated when thawed out. Breakfast was plentiful. The food was adequate rather than great, and I am not certain I would want to pay the restaurant prices, based on the level of catering for special events.
I really want to be giving five stars, but on the basis of this experience it just doesn't warrant it. I will return, perhaps the double rooms will provide just that extra something that brings the sparkle and magic.
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- Also Known As:
- Maids Head Norwich
- Hotel Maids Head