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“Wedding Day”
Review of Maids Head Hotel

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Maids Head Hotel
Ranked #3 of 50 Hotels in Norwich
Certificate of Excellence
Reviewed May 20, 2013

I have just got home from the wedding of my son/daughter in law , held at The Maid`s Head and I have to say it was a fantastic day from start to finish. The Hotel made everybody welcome and the helpfulness and friendliness of the staff certainly contributed to the happy feel of the wedding. The food, both for the sit down wedding breakfast and for the evening buffet was excellent and commented upon by the guests. The day was very well organised with nothing too much trouble for the staff. I will mention Dan at the hotel who co-ordinated the day brilliantly but in truth I could mention all staff in turn who really helped to make this a day to remember for the bride and groom and all the guests. so, if you are looking for a venue for your wedding, do consider the Maid`s Head, cos it was brilliant for us!

Room Tip: We stayed in a suite at the front of the hotel. The room was lovely, but being in the old part of th...
  • Stayed: May 2013, traveled with family
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1  Thank mark e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine M, General Manager at Maids Head Hotel, responded to this reviewResponded May 21, 2013

Dear Mark e,

Thank you very much for your feedback. We are delighted to see that you enjoyed your son and daughter in law's wedding with us and will pass your comments on to the whole team.

We look forward to welcoming you back in the near future.

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1,067 - 1,073 of 1,182 reviews

Reviewed May 17, 2013

A recent business trip staying at the Maids Head was fantastic and made the course much more enjoyable.

It's an old hotel so has it's quirks but it's been done out stylishly and the room was very comfortable. The food there is of an excellent standard and the bar has it's own separate menu so there's a selection of styles to try (put on about 2 stone sampling!!).

But the main thing I will remember are the staff - they went out of their way to help & always delivered no matter what the query. So thank you to all of them but in particular - Bruno, Richard, Rosie, Matt, Jennie & Charlie - you made the stay very pleasant...

Overall - a thoroughly enjoyable time & I will be coming back to stay in the future (if I can get Room 100 again)

Room Tip: The rooms overlooking the car park are in the newer section of the hotel and hence much larger!!
  • Stayed: April 2013, traveled on business
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Thank Nick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine M, General Manager at Maids Head Hotel, responded to this reviewResponded May 21, 2013

Dear Nick B,

Thank you very much for your feedback.

We are delighted to see that you enjoyed your long stay with us and glad we made it so relaxing during such a long stint. Thank you very much for your kind words on the team, we will be sure to inform them of your comments.

Room 100 is ready and waiting for your next stay.

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Reviewed May 17, 2013

A central, independent hotel, with lots of beautiful character in the extensive lounge area and bar. Very friendly, helpful staff - a special mention for Richard in the bar, who was most informative about the hotel's fascinating history. We were also given great ideas about places to eat and visit during our trip, Our room was a generous size (although furnishings were starting to look in need of a little refurbishment) but a comfortable, large bed - and delightfully, radiators you could manage yourself, rather than the dreadful centrally operated air conditioning to be found in so many hotels.

Room Tip: Older rooms may have more characerter, and less noise from traffic.
  • Stayed: May 2013, traveled with friends
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Thank Sharon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine M, General Manager at Maids Head Hotel, responded to this reviewResponded May 21, 2013

Dear Sharon c,

Thank you very much for your feedback. We are delighted to see that you enjoyed your time with us and we will be sure to pass your comments on to Richard whom you mentioned in your review.

You will also be glad to hear that we are currently working our way through an extensive refurbishment plan of the hotel at present including furnishings etc that you also mentioned.

We look forward to welcoming you back in the near future.

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Reviewed May 17, 2013

I stayed here with my daughter for the night before she attended UEA for a 'Taster Day' in March this year. The hotel is right next to the Cathedral and the city centre, within walking distance of all interesting buildings (and the shops!) That being said, it's not the easiest place to find! We spent a good half hour driving round Norwich trying to find it before I gave up and telephoned to explain our situation. The lady I spoke to could not have been more helpful. She gave us clear directions - roundabout by roundabout - and we arrived within ten minutes of speaking to her. Our room was large and spotlessly clean, as was the adjoining bathroom. Beds and pillows were comfortable. Our only quibble, if such it be, was that the dining room was quite chilly when we went down for breakfast in the morning. The Full English was plentiful, with lots of choice, in addition to 'continental' type provender and a vast selection of serious. Bonus marks for having a toaster which actually toasted bread rather than warming and drying out the bread! A wonderful hotel which I wouldn't hesitate to recommend and will definitely be returning.

  • Stayed: March 2013, traveled with family
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Thank ormerod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine M, General Manager at Maids Head Hotel, responded to this reviewResponded May 21, 2013

Dear Ormerod,

Thank you very much for your feedback. We are delighted to see that you enjoyed your time with us and hope to welcome you back in the near future.

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Reviewed May 16, 2013

Treated ourselves to a night away in a hotel, Decided on the maids head hotel due to great reviews on here actually!! Wasnt dissapointed one bit. Room was lovely and spacious, staff friendly and well presented. We treated ourselves to dinner in the hotel which was good value for money and very pleasing to the eye and tasted delicious. Cant recommend this hotel enough!!!

Stayed: April 2013, traveled as a couple
Thank peter d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine M, General Manager at Maids Head Hotel, responded to this reviewResponded May 21, 2013

Dear Peter D,

Thank you very much for your feedback. We are delighted to see that you enjoyed your time with us and hope to welcome you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2013

My husband and I have lived in Norwich all our lives and decided we wanted to go somewhere different for Sunday lunch to celebrate his birthday. Therefore, we decided to go to the Maids Head Hotel as it is right in the centre of Norwich. I have to say we really enjoyed the Sunday lunch, there was a great selection on the carvery and the staff were really friendly and attentive, including the chef calving the meats. Will definitely be going back again!

  • Stayed: April 2013
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Thank laura c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine M, General Manager at Maids Head Hotel, responded to this reviewResponded May 21, 2013

Dear Laura C,

Thank you very much for your feedback. We are delighted to see that you enjoyed your sunday lunch with us. We have been getting rave reviews since we decided to bring back our popular carvery and hope to welcome you back in the near future.

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Reviewed May 15, 2013

How much history is there in this place? A lot. One of the manager's was quite happy to share all his knowledge on the hotel and the city of Norwich as well on a recent stay and it added to a wonderful experience here at the hotel. They claim to be the oldest hotel in the UK and say they have it documented which is incredible. To think I stayed in the same hotel as QE I, William the conqueror and Catherine of Aragon is just so surreal. I visit Norwich annually and will definitely be returning year after year if they continue with such excellent service.

  • Stayed: December 2012, traveled solo
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1  Thank PeterC1878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine M, General Manager at Maids Head Hotel, responded to this reviewResponded May 21, 2013

Dear PeterC1878,

Thank you very much for your feedback. We are delighted to see that you enjoyed your time with us and hope to welcome you back in the near future.

We do indeed claim to be the oldest hotel in the UK and are currently offering for all hotels in the UK to try and claim otherwise through their respective visitcity organisations. Watch this space, there may be a lot of coverage of the coming weeks.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Maids Head Hotel

Address: 20 Tombland | Norfolk, Norwich NR3 1LB, England
Phone Number:
Location: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Norwich
#13 Family Hotel in Norwich
Price Range: $122 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Maids Head Hotel 4*
Number of rooms: 84
Reservation Options:
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Also Known As:
Maids Head Norwich
Hotel Maids Head

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