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“Great weekend”

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BEST WESTERN Brook Hotel Norwich
Ranked #25 of 50 Hotels in Norwich
Colchester
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great weekend”
Reviewed February 25, 2014 via mobile

We were at Norwich for the weekend and wanted a reasonably priced room. It cost £75 for a room for 3 and another £6.50 for breakfast. The room was very smart and clean and the beds comfortable. Air conditioning if youre there in summer. The bathroom was a little dated but again very clean.
Breakfast was friendly courteous and nicely cooked. All in all very nice hotel for the money and would definitely think about returning if I'm up that way again.

Stayed February 2014, traveled with family
Helpful?
Thank SteveStocking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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564 reviews from our community

Traveler rating
    135
    192
    138
    54
    45
See reviews for
105
216
27
129
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Norwich, United Kingdom
2 reviews
Reviewed February 23, 2014

Booked this to celebrate my husband's birthday. On arrival hotel appeared dated, receptionist friendly and efficient. Our room was on the first floor overlooking the gardens. It was quiet, clean and spacious albeit dated. The aircon was broken but they had left an electric fire for us to use. I know that Best Western only took over this hotel a few months ago so I'm guessing it will be brought up to their usual standard over time! Bathroom was clean but again dated.
On a positive, the three course evening meal was excellent and beautifully cooked and as for Alastair, our waiter, he was outstanding and a real asset to the hotel; I cannot praise him enough.
However, we were very disappointed with the breakfast. We arrived at 9.25am (over an hour before breakfast finished) only to be told they had no more fresh fruit cocktail, yoghurt or croissants!! I do not eat meat or cooked breakfasts which left me with cereal and toast. My husband said the quality of the cooked breakfast was not as good as most of the other BW hotels we have stayed in.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 906maralynw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hadleigh, United Kingdom
1 review
Reviewed February 23, 2014 via mobile

Me and my friend were staying one night as we were going to a concert. Couldn't have asked for more, the staff were extremely friendly and helpful, reception booked our taxis for us without a problem, and were happy to help with all questions.

The room was very clean and bright, had a great night sleep, the power shower was really good.

The breakfast was lovely! It was a buffet breakfast and had everything you could have ever wanted!

All in all it was great value for money and I would definitely stay here again, for easy access to the city and the train station!

Stayed February 2014, traveled with friends
Helpful?
Thank Yatam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preston, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 22, 2014

I have stayed here before on business, but this experience was not as good ! £10 for a bar meal that was not worth £5 and a bed that felt like you were sleeping on a canoe. For one night you can tolerate it! The breakfast was ok and unlike most buffets the food was still hot ! Price wise it is similar to the premier inn down the road!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
1 Thank D H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire, United Kingdom
Level Contributor
872 reviews
221 hotel reviews
common_n_hotel_reviews_1bd8 850 helpful votes
Reviewed February 22, 2014

Situated adjacent to an industrial estate in the Western Outskirts of Norwich this is a large Hotel which would appear to mainly be used by Business and tradespeople. Easy access to the ring road is a bonus - huge car park good as well.

Reception very friendly and efficient.

Room better than i expected - although in honesty it is a bit Travel Lodge Plus, couldn't decide if the bathroom decor was modern retro or just old. To be fair everything in there worked perfectly.

The wifi is supplied by some 3rd party - Real Wifi or something - and it didn't work. Didnt work on my own laptop, didnt work on work laptopand didnt work on my iphone. Big big let down. Even McDonalds restaurants in the middle of nowhere have wifi that works these days.

The restaurant was, and im struggling here - a bit odd. For a business stopover hotel in an industrial estate it seemed to have adopted a slightly pretentious air a la a French service model. Staff were kind of aloof and while not pretentious slightly distant as if to evoke the idea it was a 5 star Michelin star eaterie. Food was really nice for all that.

Breakfast was nice - same serving style - lots of choice and nice quality.

All in all no nasty surprises - a landing like a French Tarts Boudoir on your way to the first floor rooms - but a cosy convenient hotel. Big downside ? Wifi didnt work....

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Me_n_my_rucksack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
1 review
Reviewed February 8, 2014

Just got home from a fantastic night at the brook hotel where i attended a charity event, of which i must say considering staff levels seemed low, the overall effort by staff and the management running our event was second to none. I would highly recommend this venue to anyone wanting five star service in a three star hotel, and i would like to thank Tristian, Alister and all other staff involved for making it great from start to finish. Everyone who I have spoken to throughout the evening have all agreed with my feelings towards the night, and this has mainly been the reason i felt it so important to make a point of how happy we all are!

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Service
Helpful?
Thank T G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby, United Kingdom
2 reviews
Reviewed February 5, 2014

A little bit out of the way but overall had a very good experience. Breakfast was good and the staff were very helpful, my stay was for business and was booked at the last minute. I would recommend this hotel, ignore any negative feedback. Overall 8/10. If you want luxury this isn't for you, they do reasonable quality at a reasonable price

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank Fergus O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Brook Hotel Norwich

Property: BEST WESTERN Brook Hotel Norwich
Address: Bowthorpe Employment Area, Norwich NR5 9JB, England
Location: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #25 of 50 Hotels in Norwich
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Brook Hotel Norwich 3*
Number of rooms: 80
Official Description (provided by the hotel):
BEST WESTERN Brook Hotel, Norwich offers 81 spacious bedrooms including family rooms and a luxury VIP suite in 3 star accommodation.The Hotel is ideally situated on the outskirts of Norwich City Centre providing easy access from all major routes and just a 10 minute drive to the city centre and airport.Join us at BEST WESTERN Brook Hotel for a business stay, a relaxing leisure break, a romantic weekend away or simply pop in to enjoy a delicious meal in our restaurant and a chilled drink in our Bar. With FREE onsite car park, FREE Wi-Fi and High Speed Internet Points, beautiful gardens and patio area to relax in the BEST WESTERN Brook Hotel is the only choice for your Norwich Hotel requirements... ... more   less 
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