We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Clean and comfortable”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Brook Hotel Norwich
Ranked #25 of 50 Hotels in Norwich
Haslemere, Surrey
Level Contributor
85 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Clean and comfortable”
Reviewed August 26, 2013

Small step up from Travelodge accommodation. Friendly and helpful staff. Room clean and comfortable. Food disappointing - only stayed for breakfast - limited choice and all very basic - hardly any fruit choice. All tables had been wiped over but were sticky - had not been properly cleaned - would not have wanted to stay for an evening meal. Ideal for a central base staying in Norfolk but you would not want to spend any additional time at the hotel

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DawnHaslemere_Surrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementResponses, Guest Relations Manager at Best Western Brook Hotel Norwich, responded to this review, August 30, 2013
Thank you for taking the time to add your comments, in response to our guest's feedback we have recently reviewed our breakfast service with extra training for our staff, extra items on the breakfast buffet and also introduced a menu for extra options you can request!
We have also started updating our bathrooms in all of our bedrooms which will really lift the rooms and bring them up to date. If you are coming to stay in Norwich again we hope you will stay again so you can see the improvements and come back on here with a 5 out of 5 score next time...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

576 reviews from our community

Traveler rating
    138
    194
    141
    55
    48
See reviews for
107
220
27
134
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Hastings, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 8, 2013

I stayed in the Brook Hotel in Norwich back in April after taking advantage of a deal that I found on the internet to visit family and after enjoying my previous experience I decided to stay there again.
We then booked again to attend a family party but due to illness we needed to rearrange the booking.
Carlos from the hotels front of house team was more than happy to help me in any way that he could and at a time when policy and procedure could be used, this seemed to be the last thing on Carlos's mind.
The Brook Hotel in Norwich clearly believe in making the customer feel at home and in todays environment is very hard to find.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scubasdg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementResponses, Guest Relations Manager at Best Western Brook Hotel Norwich, responded to this review, August 30, 2013
Thank you for your review, we always aim to exceed our guest expectations and go the extra mile. We hope you have enjoyed your stay and will continue to visit our Hotel whenever you come to Norwich.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caerphilly, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 3, 2013

I stayed at this hotel in May 2013 and cannot rate the friendliness and efficiency of the staff highly enough. Shortly after checking in I received a call from reception checking that all was OK with room and offering coffee or tea. The restaurant staff were some of the most attentive and helpful I have come across in a hotel chain. The food was very good and plentiful.
I was travelling with Leisuretime Coach Holidays and hope that they continue to use this hotel.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementResponses, Guest Relations Manager at Best Western Brook Hotel Norwich, responded to this review, August 30, 2013
Thank you James for your kind comments, we are delighted to hear that you found our hotel of high standards and hope that you will stay with us again soon.
We have passed your feedback on to our staff, it is always nice to know your hard work has been appreciated!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burton on trent
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 31, 2013

When we arrived we were greeted by a lovely male receptionist who was very knowledgeable of the hotel and went out of his way to point out the relevant facilities of the hotel. We were directed to our room which we expected to be a twin room which we had booked, however, we were given a double bed, which wouldn't have been a problem if the weather hadn't been so hot. The air conditioning was broken which didn't help. There was a space for a fridge in the room, but there was just an empty space where it should have been. The bathroom shower only worked when there wasn't embody else using the water and the shampoo, shower gels were not replaced, so we had to ask for some more on the second day. Breakfast was ok, but had to be quick before the bacon ran out. Dinner was without vegetables so we had to pay for them, but asked for a refund.

Room Tip: Make sure you see the room before you book!
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joyce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementResponses, Guest Relations Manager at Best Western Brook Hotel Norwich, responded to this review, August 30, 2013
Thank you for your comments, we are very pleased that Carlos was helpful and informative for you. With regards to the error with your room type, had this been raised with reception we would have been able to re-allocate you to the correct room before you settled in to ensure you had a comfortable stay.
If you come and stay with us again please ask for Sarah so she can make sure you are allocated a nice twin room as you require and we will make sure you are looked after throughout your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Norwich hotels

Telford, United Kingdom
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed July 26, 2013

Stayed here for 1 night as I was celebrating brother in laws 50th and they had a house full. The lady on reception when I arrived was most welcoming and said it was no trouble to arrange a taxi to my sisters house - good start! When I returned later on there was obviously a party going on, but on the whole the noise was away from the rooms and that was clean and comfortable. Looking forward to breakfast on the Sunday morning and what a disappointment! I either timed my arrival in the dining room badly or the staff were not on the ball!! Having been shown to a table I was left to work it out for myself that it was self service as nothing was indicated and it took me forever to distract a member of staff who was laying a table that seemed to take him at least 20 mins before I could get a cup of coffee. I then went to look at the "food" no fruit or yoghurt left just empty bowls, cold semi-cooked tomatoes, scrambled egg sitting in a pool of water and congealed fried eggs. Also a toast machine that the bread had to go through at least twice to have any sign of it becoming toast! Needless to say I gave up and went back to my sister's house for breakfast before embarking on the 4 hour journey home! If you are going to offer breakfast as part of the room rate please make it a breakfast worth having.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anne-Marie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementResponses, Guest Relations Manager at Best Western Brook Hotel Norwich, responded to this review, August 30, 2013
Thank you for your feedback, our Reception Team are excellent and we are very proud to have them with us and we have passed on your comments for the good service when you arrived.
With regards to breakfast service we have taken this on board and completely re-structured the team, systems and put on some extra training and we have already seen a marked improvement with some great feedback.
Next time you come and stay in the area please ask for Sarah when you book and she will make sure we look after you with a comp upgrade on your room!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castleford, United Kingdom
Level Contributor
116 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed July 21, 2013 via mobile

This hotel was very plain I'm afraid. From the outside it gave the resemblance of a retirement home and the room was quite dated I thought.
On the plus side the food was very nice (I had a steak) and the guy on reception (Carlos) was nice enough.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementResponses, Guest Relations Manager at Best Western Brook Hotel Norwich, responded to this review, August 30, 2013
Hi Ian, thank you for your feedback. We have worked hard on maintaining our greenery and hanging baskets at the front of the hotel already and are still working on this with more new plants and decorations for the entrance. The reception area is very modern with a wow factor that most people love so next time you come to stay hopefully you will see the difference.
Carlos said to say thank you for the mention and he was pleased to be of service to you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 4, 2013

Groupon break away last week June 13'. Cheap deal away and hotel was fine. Nice clean rooms and for what we paid the food overall was fine. Too far out of town to walk in so we used park and ride which was absolutely fine.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gino079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementResponses, Guest Relations Manager at Best Western Brook Hotel Norwich, responded to this review, July 8, 2013
Thank you for taking the time to submit your feedback, we hope that next time you stay with us wee will get you to a higher score than 3/5 so if you have any further comments we would welcome your feedback as this plays a very strong part in the training of our staff and maintenance of the Hotel please do contact us using feedback@brookhotel.co.uk
If there is anything else you need we will be only too happy to help.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Norwich hotels
2.8 mi away
Travelodge Norwich Cringleford
3.1 mi away
Best Western George Hotel
Best Western George Hotel
#26 of 50 in Norwich
444 reviews
3.9 mi away
Holiday Inn Norwich
Holiday Inn Norwich
#20 of 50 in Norwich
658 reviews
Show Prices
Show Prices
Show Prices
2.0 mi away
Holiday Inn Express Norwich
4.1 mi away
Holiday Inn Norwich City
3.2 mi away
Best Western Annesley House Hotel
Show Prices
Show Prices
Show Prices

Been to Best Western Brook Hotel Norwich? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Brook Hotel Norwich

Property: Best Western Brook Hotel Norwich
Address: Bowthorpe Employment Area, Norwich NR5 9JB, England
Location: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #25 of 50 Hotels in Norwich
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Brook Hotel Norwich 3*
Number of rooms: 80
Official Description (provided by the hotel):
BEST WESTERN Brook Hotel, Norwich offers 81 spacious bedrooms including family rooms and a luxury VIP suite in 3 star accommodation.The Hotel is ideally situated on the outskirts of Norwich City Centre providing easy access from all major routes and just a 10 minute drive to the city centre and airport.Join us at BEST WESTERN Brook Hotel for a business stay, a relaxing leisure break, a romantic weekend away or simply pop in to enjoy a delicious meal in our restaurant and a chilled drink in our Bar. With FREE onsite car park, FREE Wi-Fi and High Speed Internet Points, beautiful gardens and patio area to relax in the BEST WESTERN Brook Hotel is the only choice for your Norwich Hotel requirements... ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Hotwire, Orbitz, Agoda, TripOnline SA, Cancelon, Priceline, Cheap Tickets and HotelQuickly so you can book your Best Western Brook Hotel Norwich reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing