I stayed in the Brook Hotel in Norwich back in April after taking advantage of a deal that I found on the internet to visit family and after enjoying my previous experience I decided to stay there again.
We then booked again to attend a family party but due to illness we needed to rearrange the booking.
Carlos from the hotels front of house team was more than happy to help me in any way that he could and at a time when policy and procedure could be used, this seemed to be the last thing on Carlos's mind.
The Brook Hotel in Norwich clearly believe in making the customer feel at home and in todays environment is very hard to find.
- Official Description (provided by the hotel):
- BEST WESTERN Brook Hotel, Norwich offers 81 spacious bedrooms including family rooms and a luxury VIP suite in 3 star accommodation.The Hotel is ideally situated on the outskirts of Norwich City Centre providing easy access from all major routes and just a 10 minute drive to the city centre and airport.Join us at BEST WESTERN Brook Hotel for a business stay, a relaxing leisure break, a romantic weekend away or simply pop in to enjoy a delicious meal in our restaurant and a chilled drink in our Bar. With FREE onsite car park, FREE Wi-Fi and High Speed Internet Points, beautiful gardens and patio area to relax in the BEST WESTERN Brook Hotel is the only choice for your Norwich Hotel requirements... ... more less
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