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“Pizzas are great. Service needs improving”

Pizza Express - Norwich Forum
Ranked #352 of 835 Restaurants in Norwich
Price range: $0 - $43
Dining options: Breakfast, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Reservations
Norwich, United Kingdom
Level 3 Contributor
21 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Pizzas are great. Service needs improving”
Reviewed January 21, 2013

Have been regularly coming to Pizza Express to use their Orange Wednesday offers over the last 5 years. Usually go to the forum over St Benedicts due to the ease of parking but service is less good. Pizzas are brilliant - thin crispy base, lots of topping and always come out swiftly, piping hot and all at the same time. You can rarely get a reservation over the phone on the day and when you turn up they find it difficult to estimate how long you'll need to wait for a table. The waiting staff are a mixed bunch - some are fantastic and bend over backwards for you where as others are disinterested, everything seems a chore and are difficult to get hold of. There also appears to have been a lack of chilli oil the last few times I've been here and tracking one down appears to be a problem. Nice to be able to see the chefs preparing your pizzas whilst you wait and lovely views from the forum. Toilets are average in cleanliness. Will continue to go again as the offers make it excellent value for money.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Emlou18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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353 reviews from our community

Visitor rating
    82
    119
    73
    43
    36
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Oulton Broad, United Kingdom
Level 6 Contributor
134 reviews
70 restaurant reviews
common_n_restaurant_reviews_1bd8 76 helpful votes
“Disappointing”
Reviewed January 18, 2013 via mobile

Went here because we had vouchers, but to be honest it really wasn't worth it.
It's got no restaurant feel and compared to other Pizza Express restaurants I've been in, this was really disappointing.
The food was only average, the service average and he cleanliness less than average...

Helpful?
Thank Spongeandcustard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level 2 Contributor
5 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Filthy cutlery, incorrect orders and made to feel unwelcome.”
Reviewed January 12, 2013

Our xmas work meal was at pizza express (personally I would have chosen a real restaurant but the decision wasn't mine to be made).
When I sat down I immediately noticed that the cutlery had not been cleaned properly and had chunks of dried on food stuck to it. This thought made it difficult for me to eat even when they had replaced the dirty knife and fork...
Our drinks were far too expensive and took too long to arrive and when they did they were not exactly what was ordered but we didn't kick up a fuss, we just drank the extra couple of beers/vodka-cokes that we were given.
The order for the starters also arrived incorrect, as did the mains and desserts. I don't understand how they can get every single order wrong in one way or another unless the waitress was new there but we had about 4 different waitresses over the course of the evening so they can't all have been new!
The waiters/waitresses were all quite young, it looked as if the manager had just left it up to the kids to run the restaurant for the night because he couldn't be bothered. Towards the end of the night we felt pressured to leave as we were the last customers and we felt like we were being glared at all the time for staying too long - maybe the kids running the place just wanted to go to bed.
We also couldn't split the bill for those of us who were paying by card, which surprised me as pizza express is a big company and I would have thought they would have the capability to split a bill - can't be that difficult! This problem was solved by walking to the cash point at tesco express but it was a bit of a nuisance especially in the freezing cold!
Good points: a nice atmosphere in the restaurant (apart from just before we left) and the food was good, but you can't go far wrong with pizza tbh... All in all not really worth the money

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jos B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich
Level 3 Contributor
10 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“standard pizza express, but that is pretty good,and a great view”
Reviewed January 7, 2013

It is just the standard pizza express, but that is pretty good,and a great view out over the market plain.

Visited September 2012
Helpful?
Thank M2855
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norfolk
Level 4 Contributor
29 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Dependable”
Reviewed January 5, 2013

We use this place frequently, always dependable, wonderful view of the city, interesting place to wander around inside the Forum. Worth getting on the mailing list for special offers on the menu. Usually friendly service. Salads are good and Cafe Royal (coffee with a small plate of figs in cinammon sauce) is delicious.

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank bluebass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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