Having just moved away from the area it was strange to be returning to this part of the world for a business trip, but at least I would get to sample the local hotel and night life!
When I arrived I was happy to find plenty of car parking space and quite a modern building, so it was quite a good start. Unfortunately however it really went downhill from there. When I arrived at the reception desk I was greeted by a lady who quite clearly didn’t want to be there. She appeared far more interested in texting her mates! She dived straight in and told me I was in a smoking room. When I explained I wanted a non smoking room she immediately dismissed me by snapping “there all booked!” no apology or anything. She then went on to ask for a credit card payment even though my company had paid. Despite my explanation I was told “how can I guarantee you won’t leave without paying”. After agreeing to contact the travel agent I was then advised that I could eat at the Toby Carvery (on site pub) until ten o clock.
So I made my way to my room, the staircases, corridors etc were all well kept. The room was OK but stunk of cigarettes. Bits of the bathroom were grubby but the most bizarre thing was what appeared to be blood stains on the curtains. It certainly made me wonder what may have happened in that room!?
As per the receptionists advice I went to the Toby Carvery with my colleague at 9.00 only to be told that they close for food at 9.00 and couldn’t serve me. I explained what the hotel staff said and was told there were more or less talking rubbish! I ended up going into town by taxi instead. The Carvery is fine but the menu literally is Carvery so I would definitely encourage you to take a taxi down to Linthorpe Road where there is a great choice of Italian, Chinese, American, Indian and others.
The breakfast is a self service buffet of croissants, fruit, yoghurt and cereal but is not organised and is a complete free for all. You have to barge your way in if you want anything, it is a bit like a cheap cafeteria but the breakfast is in the price so I can’t complain too much. One observation I did make about this area is that a complementary coffee machine was in place early in the week, but as the days went by someone put a £1 sign up. I find this a bit insulting considering I paid over £250 for the week!!
As explained earlier the poor service didn’t stop. As per the note in the room reception can provide you with toothpaste and other extras if required. I asked for additional toothpaste and watched for twenty minutes as the man behind reception emptied about ten boxes all over the floor into a huge pile only to announce “no don’t have none mate”.
Another example of this apparently lazy approach came to light this week when my friend advised me that he called in and left a message for me. I never received the message so I can only assume it was filed in the bin!
Overall this hotel isn’t too bad for £53 per night but the service is very poor, with staff who appear to be untrained and disinterested, this maybe down to poor training or dare I say it workers being paid very little for very long hours. Whatever Holiday Inn you need to look at this as its letting you down!
- Official Description (provided by the hotel):
- A short drive from the centre, close to breathtaking Saltburn-by-the-Sea and the North York Moors. ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Middlesbrough Central South Hotel Middlesbrough
- Middlesbrough Premier Inn
- Holiday Inn Middlesbrough