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8 - 13 of 17 reviews
Reviewed August 18, 2016 via mobile

Beware!!!

A well organized and clean facility --- but ZERO customer service!!!!

No vacation is complete without its share of hiccups. However every hotel / furnished apt I have stayed with my family while on vacation, the management of the lodgings ALWAYS went out of the way to right anything that was slightly wronged if the property we stayed at caused the inconvenience....but not at the Shaw House!

With a burst kitchen mixer spewing -- at full force -- hot water for a good 10 mins early hours of the morning, followed by the next day a water leak in the ceiling of the master bedroom above our bed and the kitchen stove not working, the problems were enough to put a damper on any vacation ....any empathy or compensation from Shaw House for this.... NONE! Except after i suggested to the House Manager they credit the two days of inconvenience caused (he responded determinedly " it's not gonna happen; Management will not credit anything back"), he nonchalantly dug 2 crumpled £50 notes out of his pocket and casually offered them to me ---perhaps as a way to pay for any inconvenience caused!!! With a look of disgust I rejected his insulting offer and he was quick to shove it back into his pocket.

What an insult! Charity??! Sorry, but breakfast alone for a family of 7 in Mayfair costs more than £150!!! Not to mention the 4 meals that had to be paid for, groceries lost and the hassle of it all!! Paying over £1,000 a night at the Park Lane Apts for a 3 bedroom apt, the least one could expect is professionalism and to right what was wronged -- compensation for the two days of lost use of the facilities of the apt. Why else would anyone pay over £1,000/ night to stay in an apt while they could pay the same for a 5 star London hotel....THE CONVENIENCE OF IT...nothing else!!!!

The disasters that occurred were clearly the RESPONSIBILITY of the owners of Park Lane Apts and no one else... to care for their guests' safety (which they promptly did by turning off the power to the apartment for the day while cleaning and rectifying the burst kitchen mixer problem) and any REASONABLE financial grievances suffered by the guest who had PAID THEM IN FULL ON THE DAY OF ARRIVAL FOR A 2 WEEK STAY !!!!

Bottomline, AVOID the Park Lane Apts at all cost --- amazing location, but God help you if you face any inconveniences during your stay because of the Apts !!!!

Date of stay: August 2016
Trip type: Traveled with family
Thank Craneminer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2016

Check In / Check Out: There is no reception at this Apartments. You have to call the house manager before check in so you can arrange with him to get the key and payments.
Staff: no staff available. Only the house manager and they cleaners come every day except weekends..
Lobby: no lobby available.
Room: the rooms were great with enough space to move around. Beds were comfortable.
Wi-Fi: free
Breakfast no breakfast available.
Location: great location in the best area in London (Mayfair).

Overall, I prefer to go to other serviced apartment with a less price and full services.

Date of stay: March 2016
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank fahadvw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 27, 2016 via mobile

Great place would attend again good location for walking distance to Buckingham palace and soho restaurant nearby shops too parking not far great for big groups clean and tidy very quite plenty of space would recommend to my friends and family

Date of stay: April 2016
Thank 905mineshp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2016 via mobile

Great place to stay in ... very comfortable. . Clean...near a lot of places and the underground station as well and very friendly staff.

I'm a regular customer to this place

(Shaw house Only... Not park lane apartment in Clarges street)

Date of stay: May 2015
Trip type: Traveled with family
2  Thank Aysha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 5, 2016

Needed a place to stay with my wife and daughter after a dinner in Mayfair and found Park Lane Apartments. Arrived after 6pm so there was plenty of street parking which is free between 18:30 and 08:30 (check times) and you can buy four hours thereafter via your phone, which takes you well past check out. Our flat was in the gods - remember to take the lift - and was fine. In Mayfair you don't expect much space, but this was good, providing a comfortable double in the bedroom and a sofa bed in the living room. All very practical and a good night's rest was what was needed. And at a reasonable price - for London.

Date of stay: March 2016
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank RolloMcFluff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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