Visited this restaurant with two friends had the group menu. Food was ok. Waitress was very quiet could barely hear her over the loud restaurant, we had to ask for part of our starter to be bought over and were given desserts menus when we had asked for the bill. When we came to pay our bill the discretionary service charge of 12.5% was added to our bill we chose to pay a different amount to this on our cards. We were told by the waitress we had not paid the full bill to which we pointed out the word discretionary. As we put our coats on etc and went to leave the manager came over to our table and told us we were short on our bill and had not paid it all. Again we pointed out we had met the bill and paid a service charge of our choice. We were made to feel in the wrong and very unwelcome. A service charge should always be discretionary we should have been made to feel like criminals on leaving the restaurant for simply not paying the full service charge. The manager should instead be asking how to improve their service if there is such a concern!
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