I don't know where to start really. I was entertaining a group of clients who had specifically requested Chinese. When we arrived, no welcome and reluctant to take our coats. Not knowing the portion sizes I asked for help from the waitress to know how much to order. No help was forthcoming, so I plucked some stuff from the menu. She said that the amount I had ordered was more than sufficient. When the first course arrived I was embarrassed by the size of the portions, so insisted on ordering more for the main course, which seemed to annoy her. When the main course eventually arrived - we had four rice dishes, and only one of the six main dishes that I had ordered. We had to wait another 10 minutes for these to arrive - more embarrassment. The food was only average, but of course, much above average price.
They poured the wine, but we seemed to run our of it quite quickly. When I got up to leave I found a whole unopened bottle in the wine cooler behind me. When they saw that I had spotted it they said we could take it with us - but that wasn't really the point - they should have poured it.
Service is added to the bill but put down as optional. I explained to the head waiter that our service had been bad, but he did not offer to remove the charge. Not wanting to embarrass my guests with an argument I just paid it and promised myself to never go back there, and that I would share this experience on Trip Advisor.
I feel better now.
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