I visited here with my husband and his mum for her birthday. Friendly greeting at reception, took our coats and we were then seated in the bar for a drink. It was busy with a good ambience and Efficient table service, we were then taken to our dining table up two flights of stairs. Busy dining area, with cow hides covering the walls and chairs. We were shown a large wooden platter of the steaks and were talked through the cuts and the best way to have them cooked, great touch. Thyme covered fries were tasty, tomato salad was really fresh and coloured carrots were lovely. My crushed new potatoes were cold and the waitress overheard me mention this to my husband, immediately picked them up, apologised and went to get another hot bowl full. The manageress also came over very quickly apologised and said we would not be charged. I hadn't even made a direct complaint to them, but just a comment to my husband. This was great customer service and for that alone I would return. My husbands ribeye was tender and tasty, my mother in law thought her medallion of fillet was great, but although my fillet lomo was tasty, it was not the most tender I have ever had. At the end of the meal my mother in law was brought a glass of champagne as the waitress had overheard us wish her a happy birthday, nice touch.
Customer service here cannot be faulted and I will be back.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.