I would have given a rating of 3.5 if possible. Visited on a Thursday evening for dinner. The interior has recently been refurbished and it looks great! It's nice to see that there are several separate tables, as well as benches. However, the tables are very close together so we found it crowded, loud and lacking in privacy.
The service was mostly very good. The staff were attentive and friendly, and even came over to fill up our water glasses without having to be asked, which we appreciated a lot. However, I initially asked our waiter to recommend dishes that had no chilli at all. I was absolutely clear that I can't have any chilli whatsoever (an allergy, essentially), not that the flavour just needs to be mild. He then immediately directed me to the chilli pork, as it was "not spicy in his opinion". That's no good for someone with an allergy! However, when I chose what I wanted to order he did go and have a discussion with the chef to check whether it contained chilli, and thankfully it didn't and that was accurate.
The food tasted brilliant, and at a reasonable price point. I had braised pork belly with jasmine steamed rice, and the meat couldn't have been better cooked; it fell apart in the most delicious way, and the different flavours of cinammon, cloves and coconut water in the sauce were yummy. The portion size was perfect for me. My boyfriend chose a noodle (wheat/rice variety) dish called Kway Teow May. He said it was delicious, but the amount was a bit on the small side.
There was one thing that really spoiled our visit to Banana Tree, and that was the volume of the music blasting out of the nearby speaker. It seemed to be nearly as loud as a bar! It is beyond me why, in a restaurant that is already crowded and loud, the staff would choose to blast out music to compound the problem!
My final negative comment is that when the waiter returned with our change after we paid the bill, he automatically deducted the "optional service charge". We would have paid at least part of it, but this is supposed to be our choice, not something forced upon us.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.