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“Andaz Liverpool Street”

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Andaz London Liverpool Street
Ranked #124 of 1,077 Hotels in London
Certificate of Excellence
Reviewed May 17, 2013

My colleague and I recently completed a 4-night stint at the Andaz Liverpool Street. We are generally in the Knightsbridge area but this property came as a complete surprise. Very warm and organized staff, great rooms and facility, excellent fitness center and multiple settings for bars and restaurant. Liverpool Street Station is next to the property and it makes great sense for downtown work and meetings.

We will definitely return to the Andaz Liverpool Street. Great downtown location and tryly excellent staff!

  • Stayed: May 2013, traveled on business
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Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArnauddeSaintExupery, General Manager at Andaz London Liverpool Street, responded to this reviewResponded May 21, 2013

Thank you for choosing Andaz for your recent visit to London. I was delighted to read your comments, in particular about the staff and look forward to welcoming you back again soon. With my best regards, Arnaud

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1,966 - 1,972 of 3,350 reviews

Reviewed May 16, 2013

The Andaz on Liverpool Street is one of my favorite hotels. I have stayed there several times and it seems that the last 2 times we stayed there January and April while the service while always good, has made it hard to be beat. Ali has checked us in both times and he goes above and beyond.So does the rest of the Hotel staff. The bar 1901 is great the service terrific. It is a bit pricey but, it is London. I get free breakfast as I am a Diamond member. The breakfast is so good I would definitely get bed and breakfast rate here if I were not Diamond! The Hotel is right at Liverpool station so it easy to get anywhere in London from here. The rooms are good sized and clean. The weekends the area is dead but the food in the restaurants are good and there are several pubs close by

  • Stayed: April 2013, traveled with friends
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Thank MsLondon2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArnauddeSaintExupery, General Manager at Andaz London Liverpool Street, responded to this reviewResponded May 21, 2013

Thank you so much for sharing this fantastic review. On behalf of the whole team, we look forward to seeing you here again soon! With my best regards, Arnaud

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Reviewed May 15, 2013

From the huge big welcoming smile from the door man, the complimentary glass of wine at check in, the relaxed, helpful and discreet staff, the amazing interiors (so sensitively decorated in the traditional areas, blending seamlessly into the contemporary areas ), the huge bed with luxurious bed lines and a cloud of a duvet, to the most delicious breakfast I think I have ever eaten, think global buffet, enticingly presented and so very generous in proportion. I better stop writing before people think I've been paid to write this !! I Loved it all and cannot wait to go back.....

Room Tip: I can't comment on the spa or pool as I fell asleep on the dreamy bed and ran out of time :)) S...
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  • Stayed: May 2013, traveled on business
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1  Thank Angela T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArnauddeSaintExupery, General Manager at Andaz London Liverpool Street, responded to this reviewResponded May 17, 2013

I was thrilled to read your fantastic review and thank you so much for taking the time to share this information. On behalf of everyone here at Andaz, we very much look forward to seeing you again for your next visit! With my best wishes, Arnaud

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Reviewed May 15, 2013

We stayed here on a Saturday night and were very impressed. The hotel is well located for the City and right next to Liverpool St main line and tube stations. We had a free upgrade from Queen room to King room and certainly the King room was more than adequate. No noise problems, very comfortable and excellent bathroom. Complimentary soft drinks in the mini bar in addition to tea and coffee making and a welcome glass of wine at check in. The check-in / check out processes were amusingly high tech but not really any quicker than those of a standard reception. Very friendly staff though, even though it did seem to take an inordinate amount of time for them to retrieve a coat I realised I'd left in the room when we returned to pick up our bags.

  • Stayed: May 2013, traveled as a couple
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1  Thank martinb53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArnauddeSaintExupery, General Manager at Andaz London Liverpool Street, responded to this reviewResponded May 17, 2013

Thank you for choosing to stay at Andaz, Liverpool street and I took pleasure in reading your review. I shall pass your feedback on internally and am delighted to read that, for the most part, your experience was a positive one. We hope to have the opportunity of welcoming you back again soon. With kind regards, Arnaud

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Reviewed May 13, 2013 via mobile

I usually stay in the west side, so this was new for me.
We arrived very early and the staff was very accommodating.
Our room was small but efficient. The bathroom pipes do rattle a bit when you turn on the water.
The hotel is close to the tube, so it was very convienient.

  • Stayed: May 2013
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Thank drubano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArnauddeSaintExupery, General Manager at Andaz London Liverpool Street, responded to this reviewResponded May 15, 2013

Thank you so much for taking the time to write your review of our property following your recent stay with us. I was pleased to read that you found the staff and service to be of a good standard. Indeed our plumbing system is louder than a traditional system owing to its vacuum mechanism which is designed to use 75% less water than a regular system so it is a great thing for our environment and we hope that this did not detract from your overall experience. Once again, thank you and we sincerely look forward to welcoming you back to Andaz again in the future. With best regards, Arnaud

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Reviewed May 13, 2013

We stayed here for two nights leisure break as we had an early morning trip out of Liverpool St station, which is less than 50 metres away. The hotel is done to a reasonably high standard, but nothing special. Internet is free, rooms are modern, beds comfortable and the internal architecture of the hotel is quite nice. The problem is twofold: This is very expensive for what it is. There is no value here even though it is a lovely hotel, you are paying top end prices. The location is good if you want to be in the City but for sightseeing not the best. A big minus is the plumbing. They have installed these kind of airline loos which create that big suction whoosh...and the problem is sometimes they just don't work. This is not great if you are having a romantic weekend. Hi tech is all fine if it works...

  • Stayed: May 2013, traveled as a couple
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Thank Graham W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArnauddeSaintExupery, General Manager at Andaz London Liverpool Street, responded to this reviewResponded May 14, 2013

Thank you for choosing Andaz for your recent visit to London. I was sorry to read that you did not find our product to be of good value. In terms of our location, we are fortunate enough to have many historical treasures on our doorstep such as the Tower of London and St. Pauls Cathedral among many others and we are only a short ride on the bus or tube into the West End. Our plumbing although noisy in comparison with traditional plumbing systems is designed to save water. We are in the process of reviewing the most affected rooms and as such are taking steps to reduce the sound caused by the vacuum system however, the nature of the system is indeed louder than a traditional system and we apologise for any disturbance caused. Please do contact the hotel directly if you wish to discuss this, or any other, matter further. We hope to have the opportunity of welcoming you back to Andaz in the future. Should you plan a future visit, please let us know in order that we can ensure your comfort and perhaps a more character filled room. Once again, thank you and with my best regards, Arnaud

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Reviewed May 13, 2013

Excellent services, welcoming, and you even can make your esspresson drinks 25/7 in the Nespresson machine at the lobby. And, get shushi & wine at afternoon "Happy Hour". Room was modern style and very clean, nicely designed and convenient. I like the lower floors better (on the higher floors the windows are smaller and round - like a submarine).

Room Tip: Lower floors get bigger windows
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  • Stayed: April 2013, traveled as a couple
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Thank Orit W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArnauddeSaintExupery, General Manager at Andaz London Liverpool Street, responded to this reviewResponded May 14, 2013

Thank you so much for taking the time to share your feedback here following your recent stay with us. The next time you visit, please do get in touch so that we can add your preference for a lower floor or large windows. Once again, thank you for your time and we look forward to welcoming you back again soon. Best wishes, Arnaud

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Andaz London Liverpool Street

Address: 40 Liverpool Street, London EC2M 7QN, England
Phone Number:
Location: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Family Hotel in London
#46 Romantic Hotel in London
#59 Business Hotel in London
#106 Luxury Hotel in London
Price Range: $216 - $569 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Andaz London Liverpool Street 5*
Number of rooms: 267
Official Description (provided by the hotel):
Uncover the first of Hyatt's Andaz brand, and redefine your personal style at Andaz Liverpool Street. Located in the heart of the city, this London 5-star luxury hotel provides the perfect location for both business and leisure. One of the original London railway hotels, formerly opened as the Great Eastern, the Andaz is housed in a beautiful redbrick Victorian building dating back to 1884. Once inside, it transforms into a 21st century masterpiece, with 267 beautifully appointed modern guest rooms. Walking through the doors of the only Liverpool Street hotel, you are immediately greeted by an Andaz Host and invited to relax in the Andaz Lounge. Sip a complimentary beverage while the check-in comes to you via handheld iPads. Internet access, local landline phone calls and non-alcoholic mini-bar are provided complimentary for all our guests throughout their stay. Andaz Liverpool Street is included in 2013's Conde Nast Traveller Gold List. ... more   less 
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Also Known As:
Andaz Liverpool Street Hotel London
Hyatt London
Andaz London Liverpool Street England

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