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“Terrible service” 1 of 5 bubbles
Review of Strada

Strada
Ranked #4,637 of 22,204 Restaurants in London
Price range: $25 - $37
Cuisines: Italian, Pizza
More restaurant details
Restaurant details
Good for: Kids, Families with children, Dining on a budget
Dining options: Brunch, Lunch, Dinner, Late Night, Highchairs Available, Reservations, Seating, Serves Alcohol, Waitstaff
Neighborhood: Covent Garden
Maidenhead
Level Contributor
32 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Terrible service”
1 of 5 bubbles Reviewed July 8, 2012 via mobile

I went to Strada with my daughter last Thursday for her birthday and I have to say that we received the worst service that I have had in a long time. We waited 20 minutes before a waiter arrived to take our order for drinks. When he finally returned to take our food order 15 minutes later the drinks still hadn't arrived. We ordered the food and reordered the drinks. The starters arrived but still no sign of the drinks. We were so thirsty that we asked another waiter for water - that didn't arrive either! Having finished our starter we asked again about the drinks and finally got them. An hour later our main course still had not arrived and by this time we were getting irate. We were constantly being told that it was on it's way. When it finally arrived my salad was missing some of the main ingredients and had to go back. The restaurant itself is very cramped and the tables are so close together that you might as well be sharing a table with the people next to you. Having had such dreadful service I would have at least expected complimentary desserts. Even the coffee I ordered after the meal did not arrive until I reordered it! They took £7 off the bill - not good enough so will not be returning there again.

    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
1 Thank Helena14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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170 reviews from our community

Visitor rating
    34
    76
    35
    12
    13
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
London
Level Contributor
342 reviews
235 restaurant reviews
common_n_restaurant_reviews_1bd8 241 helpful votes
“Unhygienic and poor service.”
2 of 5 bubbles Reviewed May 25, 2012

Picture that: a waiter opes the back door and places a bin bag outdoors. Then he wipes his nose, picks up something from the floor and procedes with serving your food without washing his hands beforehand. Restaurants get shut down for things like that.

The food is fairly standard and half the stuff on the menu which is interesting (eg cuttlefish pasta) is not available when you order it.

Avoid this restaurant.

  • Visited May 2012
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
Thank OYP-London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent
Level Contributor
51 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 56 helpful votes
“Delicious food”
4 of 5 bubbles Reviewed April 3, 2012

We went to Strada before going to the thatre. We had eaten at lunchtime so din't want a huge meal. I ordered a goats cheese dish as a main and my husband had a mixed platter of meats and cheese. We both enjoyed our dishes very much. We then had desserts of Tiramasu and cheesecake with icecream. Both were delicious.
These were not main meals but we were not made to feel at all awkward with the choices we made. The staff were very friendly and efficient.
Although it wasn't cheap here, I would certainly go again as the food was worth every penny.

Visited March 2012
Helpful?
Thank stroppytart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
30 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Decent Italian food”
4 of 5 bubbles Reviewed April 3, 2012

Not bad, although its a chain. Good food, nice overall.

    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank EdTheEd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caracas
Level Contributor
64 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 45 helpful votes
“Very disappointing”
2 of 5 bubbles Reviewed March 13, 2012

Having enjoyed dessert and coffee - as well as the very polite and friendly staff - at Strada in Westfield Stratford City during our visit in Nov 2011, this time we went for dinner at this location. It was very disappointing! Food was tasteless... Service was very poor. It is very sad that the standards are not the same in all the restaurants of the chain.

Visited March 2012
Helpful?
Thank mipita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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