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“Terrible service” 2 of 5 bubbles
Review of Carluccio's - Canary Wharf

Carluccio's - Canary Wharf
Ranked #2,371 of 22,204 Restaurants in London
Price range: $12 - $25
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Large groups, Kids, Business meetings, Families with children
Dining options: Brunch, Breakfast, Lunch, Dinner, Late Night, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Neighborhood: Docklands / Canary Wharf / Isle of Dogs
London, United Kingdom
Level Contributor
93 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 59 helpful votes
“Terrible service”
2 of 5 bubbles Reviewed June 17, 2013

It’s a shame that a lot of non-Italian reviewers on here are saying the food is good quality, perhaps they have not lived or travelled to Italy and are happy to set themselves low standards. Since this chain has been sold by Carluccio himself, the quality has gone downhill. The tortelloni I ordered came swimming in oil and were quite bland. The seafood stew ordered by my partner came drowned in tomato sauce and the clams were not at all fresh (although this might be because it was a Sunday evening, I will give the restaurant the benefit of the doubt that there was no fresh catch available on a Sunday). The side salad I ordered of tomato and onion was also swimming in oil and not presented very well. To make matters worse, we had to ask for the cheque three times! When the bill finally came the brunette waitress slammed the bill on our table and said “here” (no I did not raise my voice or do anything else to cause that reaction from her).
The only reason I am giving this 2 stars instead of 1 is because the pear juice was good.

  • Visited June 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
Thank ianoflynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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480 reviews from our community

Visitor rating
    132
    191
    97
    31
    29
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brisbane, Australia
Level Contributor
55 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
“genuine Italian food”
5 of 5 bubbles Reviewed June 13, 2013

loved the menu and the service. It was delicious and of a high quality. The menu was extensive and choice was difficult. I opted for a vegetarian pasta and it was beautiful It is hard to get vegetarian food anywhere.

Visited May 2013
Helpful?
Thank Brissielyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, TX
Level Contributor
24 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Twice is better than once!”
5 of 5 bubbles Reviewed June 10, 2013

Came with my mother in law and wife yesterday and back again with the kids who were recovering from jet lag yesterday. The breadsticks wrapped in prosciutto were wonderful and the service even better than the first night. My daughter loved the fish stew, my son the penne and meatballs (kids menu), while I had the penne and sausage.

The service was wonderful both nights. I rarely eat at the same place two nights in a row and the setting just outside a mall would seem a bit drab, but the energy of the waitstaff and excellent Italian cuisine really made this place stand out.

  • Visited June 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank GMAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
96 reviews
57 restaurant reviews
common_n_restaurant_reviews_1bd8 59 helpful votes
“Friendly & efficient place for coffee”
5 of 5 bubbles Reviewed May 26, 2013

I often visit this place for a coffee of a morning (though I've never had a meal here).

Even though it's often very busy and indeed buzzy, located as it is next to Canada Tower in Canary Wharf, service is friendly, prompt and efficient.

There is seating outside as well as in - the only service problem I've had once in the past was difficulty getting served when outside; maybe they neglect it when it's particularly busy inside.

  • Visited May 2013
    • 5 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank bf99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, United Kingdom
Level Contributor
83 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 59 helpful votes
“OK but not as good as Carluccio's in Birmingham!”
4 of 5 bubbles Reviewed May 11, 2013

Not a bad meal, but the pasta fritti wasn't as good as I've had in their Birmingham restaurant. The service was a bit slow and it was noisy caused by the acoustics of the room which meant a constant noise.

Overall OK!

  • Visited May 2013
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank EastYorksAndrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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