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“Brilliant staff!!”

Bistro One Ninety Queen's Gate
Ranked #8,504 of 22,373 Restaurants in London
Price range: $26 - $384
Cuisines: European, British
More restaurant details
Restaurant details
Good for: Special occasions, Business meetings
Dining options: Late Night, Lunch, Dinner, Breakfast, Accepts American Express, Accepts Mastercard, Accepts Visa, Full Bar, Highchairs Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wine and Beer
Neighborhood: South Kensington
Description: The Bistro has been home to many a celebrated chef and today is no different. This is where our guests come to enjoy excellent food, created from the best ingredients. Our extensive wine list is hand picked, covers all tastes, and stocks rare and fine wines. Bistro One Ninety is the ideal accompaniment to events at Royal Albert hall, the ultimate chic place to start or finish your evening. Pre or post theatre dining menus are available, and last orders are taken until 10.30Pm. Bookings are strongly suggested during key events at The Royal Albert Hall.
London, United Kingdom
2 reviews
“Brilliant staff!!”
4 of 5 bubbles Reviewed March 25, 2013

I visited the restaurant on saturday with a group of friends. The restaurants was busy and buzzy. We were there for a pre theatre meal as it's so close the the Royal Albert hall and the food was very good, the staff is just superb. We have been served by a brunette lady with curly hair and spec and she was just fantastic!She was had a chat with almost every table in the room without been noisy or pushy. The only negarive thing is that when we walkin we were welcomed and taken to the table only, he didn't give us even the menu, by a guy that wasn't wearing any uniform. Only after speaking with the staff we found out that he is the manager. I found it very unprofessional that the restaurant manager is not wearing a uniform, how a guest can ask for his help, and he come in and out of the restaurant every 5 minuets without going in any table but just stand in a corner talking to his staff. We will go back but for the brunette.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank katy d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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156 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Any
English first
London, United Kingdom
Level Contributor
30 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Brilliant venue and service, food a let down”
3 of 5 bubbles Reviewed March 9, 2013

I visited this restaurant with my partner one saturday lunchtime. We were the only ones in the restaurant. We had a few amazing cocktails in the stunning bar area and were shown to our table. The decor was amazing and we felt very priviledged to have the place to ourselves. we ordered a bottle of wine - they'd run out. We ordered a second bottle but the staff couldn't find the key to the wine cellar. We waited 20 minutes before they offered us a different bottle (which was more expensive but they only charged us the same price as the one we'd chosen). By this time the starters we had ordered were cold. What made up for this was the wonderful service. The waiter was extremely friendly and apologetic. My partner ordered a dessert which was quite literally a bar of chocolate with some berry fruits around it. Not quite what we expected for £6! However, all in all I would return to this restaurant - I think they were having a bad day and I did feel sorry for the somolier and waiter who were clearly embarrassed about the vino delays.

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
    • Food
1 Thank Michelle_Phillips910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romsey, United Kingdom
Level Contributor
103 reviews
67 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
“Two different experiences”
2 of 5 bubbles Reviewed February 26, 2013

I am writing this several months after our last visit as I have just been reminded of the farce that was our pre-theatre supper. My husband and I had visited a year before, stayed the The Gore and had the pre-theatre meal at Bistro One Ninety. It was a lovely experience. The theatre supper was excellent, the staff were friendly and efficient and we enjoyed returning to the restaurant after the performance at the Albert Hall (Swan Lake) for deserts.
Based on this experience we arranged to return to see Kathryn Jenkins at the Royal Albert Hall pre-Christmas 2012. What a difference. The hotel and its staff were even better than before but the same could most definitely not be said for the restaurant.
We had booked our table when we booked the hotel at a time suggested by the receptionist. On arrival we thought, that as we like to chat, that we would be safer bringing our reservation forward by 30 mins. The restaurant manager, a women, felt it was completely unnecessary, but obliged. We should have brought it forward by an hour. The remaining staff were reasonable, but clearly hassled and not able to cope with a full restaurant. We had to wait for nearly an hour for our main course, and were spoken to very rudely by the manager when we asked where our food was as we were going to be late for the show. We bolted our food, which wasn't too bad, but we weren't able to enjoy it as we had to eat so quickly, leave most of it, and run to our seats, arriving out of breath and not at all relaxed.
When we returned after the show for our deserts we felt somewhat unwelcome and quickly retired to the bar.
Perhaps it depends who is on duty on the night you visit. Based on our first visit I did not hesitate to recommend it. Our second visit, with friends, left me feeling embarrassed for making the suggestion. A service charge was added to our hotel bills, sadly my husband and I missed it, but our friends noticed and had it removed.
I would definitely stay at the hotel again, but would be reticent about experiencing a repeat of the appalling service and treatment we had at the hands of the restaurant manager.

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Thank Bluerhinodoris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yateley, United Kingdom
Level Contributor
16 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Pre Theatre Meal”
5 of 5 bubbles Reviewed February 25, 2013

Great way to start our evening! Staff were very friendly and most helpful. Amazing room to eat in and the food was excellent and the pre theatre deal is well worth it. Walking distance to the Albert Hall as well.

Visited February 2013
1 Thank LPD_MAV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
121 reviews
53 restaurant reviews
common_n_restaurant_reviews_1bd8 63 helpful votes
“A hint of 'Fawlty Towers'”
3 of 5 bubbles Reviewed January 27, 2013

I have to admit a begrudging love of this place, having been here several times for lunch. It is smart and in a good location - just a few minutes walk away from the Royal Albert Hall in a part of South Kensington where there is a dearth of good places to eat. The set lunch menu is very good value, and the food generally is well prepared. However the service is comically bad, almost on a 'Fawlty Towers' scale. The staff invariably are approachable and eager to please, but just incompetent. They never seem to know what the soup of the day is, and sometimes when I have ordered, they have come back to say that the item is no longer available. Once, they brought completely the wrong thing to the table, and because I was with a client I was too embarrassed to send it back. It normally takes quite a while for the bill to arrive once requested. My advice would be to go to this restaurant only if you are on a relaxed schedule and with people you know quite well, so that you can sit back and enjoy the ambience and food, and laugh off any of the occasional infelicities committed by the staff.

Oh, and I have to tell my funny story about this place. One time I went, thankfully with an ex-colleague who has a sense of humour. I was told that we were welcome to have lunch, but could we be placed in the far corner as they were filming a celebrity in the restaurant. Fine. It turned out to be Darcey Bussell. We were encouraged to carry on as normal, and not to sit in silence, but halfway through the meal the director came over and told me, in polite but no uncertain terms, that my voice had become noticeably louder and could I pipe down!

Visited January 2013
Thank Samir S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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