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The Shaftesbury Premier London Paddington
Ranked #543 of 1,077 Hotels in London
Reviewed July 31, 2013

The best thing about this hotel is its proximity to Paddington station. This is a basic, no frills hotel that has its share of problems that you expect to find in an older building. The room was uncomfortably small for two people with luggage. Our room had the tiniest shower we have ever experienced in 40 years of international travel. The entire 5th floor smelled pretty bad. Wallpaper and carpeting in sad shape. The four star rating must be on a scale of 1 -10. We considered checking out and going back to the hotel we stayed in last year, but we were just too tired.

  • Stayed: July 2013, traveled as a couple
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Thank laura_santos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swapnil W, Manager at The Shaftesbury Premier London Paddington, responded to this reviewResponded August 6, 2013

Dear Guest,

Thank you for taking time out to share with us about your recent visit to our hotel.

I have noted your feedback regarding the inconvenience caused and will give them a serious consideration.

We look forward to welcoming you again soon and hope to continue being your hotel of choice while you are in London.

Regards,

Swapnil Waghe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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803 - 809 of 1,455 reviews

Reviewed July 31, 2013

We were planning to stay in another Shaftesbury hotel and we were moved here. Everything turned out great and our rooms were good (compared to London standards which are lower than in our country). Location was very near to Paddington station which was great. Also Hyde Park is really close and Oxford Street still in walking distance.

We are family of five and we reserved two rooms and room for three was club room which was much better equipped. Hotel is silent and staff quite helpful. We were happy with our stay.

  • Stayed: June 2013, traveled with family
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1  Thank Savu28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swapnil W, Manager at The Shaftesbury Premier London Paddington, responded to this reviewResponded August 6, 2013

Dear Guest,

Thank you for your positive & kind words about the hotel services and the location.

The satisfaction of our guests is of great importance and I hope we have the opportunity to offer you our best again.

On behalf of my team, I Once again thank you and look forward to welcoming you again in the near future.

Regards,

Swapnil Waghe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2013

They have rooms for one person wich is nice since you usually have to pay for the double room when travelling alone. Room was of course quite small, but it was very nice... it had a good new bathroom and a good bed. Wifi worked only in the lobby wich was a littel bit funny. Also the personnel was not that helpfull and most of the time talked with each other in their own language. But the location was very good, just couple of blocks from the Paddington station... and busses came even closer.

  • Stayed: May 2013, traveled solo
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2  Thank AnnikkiP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swapnil W, Manager at The Shaftesbury Premier London Paddington, responded to this reviewResponded August 6, 2013

Dear Guest,

Thank you for taking time out to share with us about your recent visit to our hotel.

We regret the inconvenience caused to you regarding Wi-Fi not working in the rooms and only in the lobby as we are in the process fixing Wi-Fi in all the rooms.

I hope that you will give us an opportunity soon in the near future to enhance your overall experience in Shaftesbury Premier London Paddington.

Regards,

Swpnil Waghe.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2013

The hotel is fine for a short stay in London. Considering its accessibility to Paddington station as I was taking the heathrow express, the price is fair. Overall, it is a no frills hotel. The room was really small, it would have been much worse if I had opted for a lowest tier room. If you are looking for convenience to Paddington, this hotel does the job. The breakfast was sufficient with its spread. Wi-Fi signal strength is extremely weak in the room or non-existent.

  • Stayed: July 2013, traveled on business
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Thank KC_Sy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swapnil W, Manager at The Shaftesbury Premier London Paddington, responded to this reviewResponded August 6, 2013

Dear Guest,

Thank you for taking time out to share with us about your recent visit to our hotel, In regards to the room size i would personally advise you to book club rooms in future and i can assure you that you will have no complaints in future.

Due to these victorian buildings the room size are not that great and we are in process to establish Wi-Fi in all our rooms.

May I request you to consider this as an aberration not reflective of our regular service standards and hope that you will give us an opportunity soon in the near future to enhance your overall experience in Shaftesbury Premier London Paddington.

Regards,

Swapnil Waghe

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Reviewed July 24, 2013 via mobile

If you are looking for a reason to stop visiting London, I would recommend a stay at SP. Everything that you want to avoid the Shaftesbury has. Bad reception with no storage for bags and little room to sit. Old, creepy, noisome corridors that barely accommodate people in single file. Our room was unsecured and open to a fire escape where anyone could enter. The room housed a quicksand-like bed with rock hard pillows. The bathroom facilities were stocked with tissue towels - three well worn towels for a family of three. There was little difference between the hand towel and the bath towels. The bath drain was broken. The hot water was lukewarm at best. The avalanche of complaints fell on staff ears stuffed with tissued toweling. My family and I would have been more comfortable sleeping on the table - more comfortable and less smelly. (P.S. There is no wifi in the rooms.)

  • Stayed: July 2013
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Thank diegovel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swapnil W, Manager at The Shaftesbury Premier London Paddington, responded to this reviewResponded August 6, 2013

Dear Guest,

Thank you for your constructive feedback regarding the hotel and the services offered. I have personally noted down your feedback regarding the supplies provided in the room.

I assure you that suitable corrective measures shall be taken with immediate effect to rectify it.

Your valuable suggestions will definitely help us address areas of concern and will most certainly help us restructure and synergize the processes to the levels expected.Looking forward to see you soon.

Regards,

Swapnil Waghe

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Reviewed July 23, 2013

My company has spend years finding the best hotel for our clients and staff to stay in whenever they come to our London office, and by far, this is the best hotel that we have found. Great service, great rooms, great price and great food! Our clients request this hotel and we book a room at least twice a month. Been using them since the beginning of the year and not a single complaint. Not to mention they are always helpful!

Room Tip: Go for doubles!
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  • Stayed: July 2013, traveled on business
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3  Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swapnil W, Manager at The Shaftesbury Premier London Paddington, responded to this reviewResponded August 6, 2013

Dear Brian,

Thank you for taking time out to share with us about your recent visit to our hotel.

Thank you for your kind words about the hotel and the services offered by my team.

On your next visit do let our team know and we shall offer the same to you. Looking forward to seeing you back at the Shaftesbury Premier London Paddington hotel.

Regards,

Swapnil Waghe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2013

Stayed here on business with my colleague, was surprised at the quality.

Service was polite and prompt.

Room was fantastic for the price - clean, modern decor, all facilities. Very quiet.

Breakfast was nice, decent selection.

All in all a very good hotel, centrally located and very reasonably priced.

  • Stayed: June 2013, traveled on business
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2  Thank MrPodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swapnil W, Manager at The Shaftesbury Premier London Paddington, responded to this reviewResponded August 6, 2013

Dear Guest,

Thank you for your wonderful comments and we as a team are glad to read such a lovely comment.

Thank you for the good comments on cleanliness, breakfast and location as we are blessed to have such kind of location.

It’s been our pleasure having you stay with us and we look forward to many more visits seeing you again.

Regards,

Swapnil Waghe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Shaftesbury Premier London Paddington

Address: 55/61 Westbourne Terrace, London W2 3UY, England
Phone Number:
Location: United Kingdom > England > London > Paddington / Maida Vale
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#334 Luxury Hotel in London
Price Range: $110 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Shaftesbury Premier London Paddington 4*
Number of rooms: 119
Reservation Options:
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Also Known As:
Shaftesbury Premier Hotel London
The Shaftesbury Premier London Paddington England

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