We arrived at the hotel relatively late at night, although we had called ahead to tell them our arrival time and they said this was fine. we were greeted by receptionists rudely as we were informed that our room was no longer available due to some issues with cigarette smoke. The staff then told us that they would transfer us to their sister hotel in notting hill and that they would arrange a taxi for us as well as complimentary breakfast.
This would've been fine, but being tired after a long flight we had to wait for what seemed like ages for the hotel to sort itself out and arrange our transfer.
Once transferred to their sister room we were placed in a small double in the basement. The hotel was really loud, the bed really small, the staff also rude and generally not what we expected.
The only redeeming thing was the breakfast which was good.
I booked this through Expedia and beginning to regret using Expedia as this is the 2nd time in 6 months that something like this has happened to me.
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- Also Known As:
- Shaftesbury Premier Hotel London Paddington England