We did not eat here but had drinks on 2 nights. The prices are high but that’s London - tough. However, we had an issue with a 12.5% service charge. The issue being that I went to the bar, ordered drinks and brought them back to our seats. So I provided the service myself. On returning to my seat, I realised from the receipt that I had been charged the service charge. The receipt stated that the charge was optional but I was never given an option. The second night, same again. This time I just handed the guy money and he handed back change and receipt. No mention of option. In fairness, the manager sorted the situation to our satisfaction. If you’re planning on drinking here, BEWARE. If this is common practice throughout London it needs to be highlighted and stopped.
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