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“High but not so mighty”

The Heights Bar & Restaurant
Ranked #12,787 of 23,392 Restaurants in London
Price range: $11 - $26
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Restaurant details
Dining options: Reservations
Neighborhood: Fitzrovia
Description: Situated on the 15th floor is The Heights Restaurant, Bar and Lounge offers stunning views of London through the "Wall of Windows", allowing you to gaze over the rushing city below. The hotel also has a civil wedding license. The bright airy restaurant is stylish and offers modern European & international cuisine and excellent service. It is open for breakfast (Continental Breakfast £13.50, full English Breakfast £16.75), Lunch and Dinner with a full A La Carte menu with a distinct modern European flavor and accompanied by a fine selection of wines. The Heights Bar and Lounge offer a selection of light dishes and sandwiches from a regular bar menu to a tempting Tapas menu. Afternoon tea is also served. Be prepared to see a famous face from screen or stage!
Reviewed November 15, 2013

We had a quick drink in here before supper. I was expecting it to be a bit more swanky, as it looked rather tired and like a Little Chef inside.

Good views and worth a visit, if only to escape the hustle and bustle of the West End.

Thank eclipsemullet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren S, Manager at The Heights Bar & Restaurant, responded to this reviewResponded November 20, 2013

Dear eclipsemullet,
Thank you for taking the time to leave a review, we love the views just as much as you do especially on a clear evening. A major revamp will begin next year, the plans for which are very exciting. For the meantime we are currently giving the venue a fresher feel. Please do visit again too see the new look and the new view!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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43 - 47 of 61 reviews

Reviewed June 30, 2013

we stayed at the hotel so were lucky to have these views at our disposal i did not dislike anything the staff are so nice and friendly

Thank dowjow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren S, Manager at The Heights Bar & Restaurant, responded to this reviewResponded November 20, 2013

Dear dowjow,

Thank you for taking the time to leave a lovely review, we love the views just as much as you do. I will happily pass on your comments to the team, they have been working very hard. A major revamp will begin next year, the plans for which are very exciting. Please do visit again too see the new look and the new view!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2013

Good tasting breakfast but the selection could be wider... For example, the "full breakfast" did not include toast at all.

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Thank GirlMouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2012

My wife and I recently visited The Heights restaurant while we were out in London doing an evening shop. She had another meeting to go to, but we thought it would be a pleasant spot to stop. The views were fantastic.

She was in the loo when I grabbed a table and began by ordering a cappuccino. While I waited for my order the server asked me what I had ordered. I thought one cappuccino was simple enough of an order.

By the time my wife came to sit at the table I was served my cappuccino and the server (a different one from the first) asked my wife what she wanted. She said she did not want anything and the server jumped in by stating, 'You have to order something if you are sitting here.' I guess this did not include my cappuccino and was done on a per person basis. She explained she was leaving shortly (which was true) and the server looked at his watch before moving off.

I could not believe how rude he was! The place was not entirely busy for a weekday night and there were plenty of free tables available.

My wife left and I drank my cappuccino as I reviewed work emails on my phone. Within a few minutes a server dropped the receipt for my cappuccino on the table without enquiring whether there was anything else I wanted. I guess it was assumed that if you order a coffee you must not want a dinner. I could not believe how poor of an experience this was making. Surely a good restaurant would welcome service from respectable customers.

So instead of ordering any food as I was disenchanted with being prompted to hurry and finish, I checked the bill and read £3.50 for the cappuccino and an optional £0.44 service charge! Really? A service charge for a forgotten order, rude behaviour to my wife and the desire to see me quickly exit once my drink was finished. I was not impressed!

I quickly left £3.50 in change and left.

I felt this was such a shame as I had heard and read positive reports about this place. Customer service should be paramount in its importance. Customers should feel welcomed, not pressured to leave.

Bitterly disappointed! I was sure to tell my friends and work colleagues to avoid The Heights in future.

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2  Thank travellingBill2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2012

The view wasn't great before dark, quite industrial looking (no way as good as Vertigo 42 but a lot cheaper!) but once the sun set it was rather nice, with the lights. restaurant decor needed updating and so did the staff's English and service skills. They were nice enough but when we arrived early and asked to sit by the bar for a pre-dinner drink they presumed we just wanted bar food or tapas and changed our booking. It wasn't a problem though as the restaurant was empty. We opted for the two course set menu at £19.95, including a drink and it was good valur for money. I had the scallops followed by Red Snapper, both of which were lovely (fish a little dry though). However, my friends had the other two options for starters and main and they were not so happy, they were nice but nothing special. not much thought or flavour had gone into the veggie options. We were left alone but bordering on be non-attentive, waitress not pouring our wine etc but they did ask that each course was OK.
It was nice if you are in the area and probably just for a drink but I wouldn't rush back.

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Thank explorer1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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