My wife and I recently visited The Heights restaurant while we were out in London doing an evening shop. She had another meeting to go to, but we thought it would be a pleasant spot to stop. The views were fantastic.
She was in the loo when I grabbed a table and began by ordering a cappuccino. While I waited for my order the server asked me what I had ordered. I thought one cappuccino was simple enough of an order.
By the time my wife came to sit at the table I was served my cappuccino and the server (a different one from the first) asked my wife what she wanted. She said she did not want anything and the server jumped in by stating, 'You have to order something if you are sitting here.' I guess this did not include my cappuccino and was done on a per person basis. She explained she was leaving shortly (which was true) and the server looked at his watch before moving off.
I could not believe how rude he was! The place was not entirely busy for a weekday night and there were plenty of free tables available.
My wife left and I drank my cappuccino as I reviewed work emails on my phone. Within a few minutes a server dropped the receipt for my cappuccino on the table without enquiring whether there was anything else I wanted. I guess it was assumed that if you order a coffee you must not want a dinner. I could not believe how poor of an experience this was making. Surely a good restaurant would welcome service from respectable customers.
So instead of ordering any food as I was disenchanted with being prompted to hurry and finish, I checked the bill and read £3.50 for the cappuccino and an optional £0.44 service charge! Really? A service charge for a forgotten order, rude behaviour to my wife and the desire to see me quickly exit once my drink was finished. I was not impressed!
I quickly left £3.50 in change and left.
I felt this was such a shame as I had heard and read positive reports about this place. Customer service should be paramount in its importance. Customers should feel welcomed, not pressured to leave.
Bitterly disappointed! I was sure to tell my friends and work colleagues to avoid The Heights in future.
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