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“TERRIBLE CUSTOMER SERVICE AT CARGO”
Review of Cargo

Cargo
Ranked #17,406 of 23,211 Restaurants in London
Price range: $51 - $51
Cuisines: South American
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Restaurant details
Dining options: Late Night
Neighborhood: Shoreditch
Description: Located in an urban disused railway yard, Cargo is Shoreditch's premier live music venue featuring late night restaurant, lounge bar, live room and amazing sunny outdoor terrace complete with BBQ and wall art by artists such as Banksy. Cargo provides the perfect venue for everything from lazy lunches, sunny Sunday sessions and out-of-this-world club nights; Playing host to some of the world's most distinguished artists & international DJs. Cargo is available for any occasion, boasting chic decadence, tasty cocktails and food with staff that are a lively addition to any event!
Reviewed October 30, 2012

TERRIBLE CUSTOMER SERVICE AT CARGO. I sent the following email last month to the General Manager, following a night out at Cargo and received no response whatsoever...


"I had a great night at Cargo on Saturday evening, however, we had an issue at the beginning of the evening that I was extremely disappointed about.

I had a booth on the terrace booked from 8.30pm for 25 people. Two of my group arrived and joined the queue for bre-booked tables at 8.40, then another ten of us joined them at 8.45. For some reason we were not allowed in. We thought perhaps it was very busy in the venue, but when we got inside we could see that this had not been the case. I can only think they did it so that they could charge us £15 entry each at 9.01, when they finally allowed us in.
...
When we got to the counter and were asked to pay £15 each, my friend and I tried to make a case that we had a table booked and it didn’t seem fair that the queue had obviously been held just so that they could charge for entry. Neither of us were being rude or disruptive but merely asked to speak to the GM because the staff were saying there was nothing they could do to help us. We told them that we were prepared to pay the money, but that we wanted to speak to the GM about the situation but they said that there was nobody available to speak to. At this point two of the bouncers came over and were being very rude and pushy telling us that if we were not going to pay then we had to get out. I told them that we were prepared to pay (mainly as I had already put down a deposit of £50 for the table, which I did not want to lose) but that I was not very pleased about it, or about the way the situation was being managed. So we paid and were let inside, where nobody offered to show us to the table. I had to ask a member of the bar staff outside if somebody could help with that.

Secondly, a friend of mine spoke to the door staff later on in the evening and said that he needed to leave the venue to get some cash out. The staff said that was fine, that they would remember him when he came back and let him back in. When he came back (5 minutes later) they said they didn’t remember him and that he would have to pay another £15 to come back in. He had only got out enough cash for drinks, without planning to pay for re-entry again so he had to make a second trip to the cash machine.

Cargo is a fantastic venue and once inside we had a great time. The bar/table service staff were friendly and helpful, but the door staff have completely let you down. I feel that we have been cheated out of £180 plus the £15 that my friend was charged for re-entry, and were treated appallingly. I look forward to hearing your thoughts on this.

Many thanks"

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2  Thank BrookeKirby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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192 - 196 of 204 reviews

Reviewed June 6, 2012

AWFUL!!!! DO NOT GO HERE! Rude staff and OVER PRICED- shame for such a cool venue. The charge on the door was £15 (free for the people the doorman liked the look of). Security were rude and obviously had nothing to do. When we approached the manager with our complaint, he agreed but said he had "no control" over them.

Shoreditch has too many nice bars/ clubs to get stuck in this one.

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3  Thank Em T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor reviewer on Facebook
Reviewed December 12, 2007

Meant to be an awesome live music venuw but don't eat there the food is crap- or at least was when I went! Best for drinking and dancing

1  Thank A TripAdvisor reviewer on Facebook
This review is the subjective opinion of an individual contributor and not of TripAdvisor LLC.
Reviewed October 29, 2016 via mobile
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1  Thank ireravaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2016
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1  Thank etipvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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