We booked a table of 8 to celebrate both mine and my son's birthday on the recommendation of a friend and were really looking forward to a great evening. Sadly we were very disappointed.
We arrived on time and as soon as we walked through the door it was clear all was not well. There was an atmosphere of stress and disorganisation - people flying around all over the place, grabbing plates, glasses, menus etc. we waited too long for someone to come over and acknowledge our arrival and when he did, the number of people they were expecting was incorrect. I had telephoned the evening before to reduce the booking to 7 people and when I received a text asking me to confirm my booking I also told them there were now only 7 people. Clearly neither message had been received. We were told that our table was "just being laid so please give us two minutes". We were happy to sit and wait but as time ticked by we wondered what was going on. After 25 minutes we were asked if we would like to order some drinks and we said yes, but I asked if they could check what was happening with our table. The waitress disappeared to find out and there was another ten minute wait before the first chap returned to say the table wouldn't be long! At that point a party of 8 descended the stairs and left the restaurant - mmm guess where theybwere sitting? Within 10 minutes we were led to our table, which despite telling the staff three times was now for a party of 7 was nevertheless set for 8. The eighth setting was hurriedly removed and 45 minutes after we entered the restaurant we were seated and given a drink albeit only water.
The rest of the evening was fine, but the food is average - fine, but nothing to get excited about. Service too was ok, but it took me a while to attract the attention of the waitress to replenish drinks (it would have been nice if someone had approached us to check if we wanted anything else and if everything was ok) and annoyingly whilst I was trying to attract the attention of our waitress, the other one was busily re-laying tables, I suppose to save her time for the next service. More attention to the people in the room would have been nice.
I am afraid we won't be returning anytime soon; my husband was furious as my birthday was spoiled. Yes all restaurants have the occasional disorganised service and when staff approach the problems with honesty and a genuine apology of course they can be forgiven. But to be deliberately misled about the wait for our table and not be offered a drink whilst we waited was not great. Definitely could do better as attention to detail and hospitality and the personal touch is sadly lacking.